FAQ

What you need to know before using the Online Booking Application?

If you want to travel to the Greek islands and book a ticket with us, the only way to do this is through our Online Booking Application. The application is updated every day with new schedules and the best possible prices for the routes of all ferry companies. Before you use the Online Booking Application, you should know that the application accepts only reservations that are made 4 days before the departure date. In addition to this, the ferry schedules are added in the application about two months before the departure.

How much does it cost to make a reservation through the Online Booking Application?

Our bank fees for the online ferry reservation depend on your credit card. It ranges between 1-1.3% of your total ticket price.

How can I get my tickets?

Once you have booked your tickets through our Online Booking Application, there are the following ways to get them in your hands.

A. You can get your tickets free of charge from the central kiosk of the ferry company the day of the departure.

Our staff will send you the final confirmation with the client number. With this confirmation paper and your passport, you can go to the central kiosk of the ferry company at the port the day of your departure and get your tickets. This option applies for most ferry companies.

Alternatively, you can get your tickets from the office of our travel agency partner in the port of Piraeus (Athens) the day of your departure. Our staff will again send you the confirmation paper with the client number, the address and the phone of the travel agency where you can take your tickets. The cost for this service is 2,5 euros. When you get to the agency, you must have the reservation code, the client code and your passport/ ID with you. More information

B. If you wish to get them by courier, here are the delivery costs and the deadline of delivery.

In case the tickets do not arrive within the above deadlines, please contact us to solve any problem and speed up the procedure.
The refund in case of loss or destruction of the envelope containing ferry tickets by the courier company is approximately 70 Euros and not the total ticket value. This is according to the worldwide terms and conditions of all courier companies and no further refund will be made by FerriesInGreece.com.

Why there isn't any option for e-ticket?

The online booking system of the Greek ferries doesn't support the option of e-ticket. As you understand, this is not an issue of FerriesinGreece.com but of all online travel agencies in Greece. In order to travel, you must have the printed tickets at hand. After you have made your ferry booking online, you can get the printed tickets choosing one of the options mentioned above.

The Online Booking Application does not confirm my reservation. Why?

If the Online Booking Application does not confirm your reservation, it is possible that the cabin/ seat you have chosen is not available. The application may at first show you that the seats are available but when you actually decide to book them, then it is possible that someone else has done it before you.

Can I make a reservation if I do not have a credit card?

You cannot use the Online System to book ferry tickets, if you do not have a credit card. Instead, you can only use our application just to get informed on the ferry schedules, the vessels and the ticket prices.

How can I change my tickets?

If you want to change any reservation you have made through our online booking system, you have to contact us by e-mail or by phone. You must give us the details of your reservation (customer and reservation codes) and inform us on what kind of changes you wish to make.

From that time on, we check the ferry schedules and depending on the availability and ticket prices that time, we try to make the changes required. You should know that for every change, there is a fee to pay. This amendment fee is 12.30 euros.

If we have sent the first tickets to you by courier, then the process begins from the start, so you have to pay again the delivery costs to send the tickets back to us (including the amendment fee). If there is no time to send you back the amended tickets, then you can pick them from our travel agent partner at the port the day of the departure (cost 2.5 euros).

If you have made your first journey and you want to change the other multi-trips, then you have to contact directly the central office of your ferry company.

How can I cancel my ticket?

In case you want to cancel your ticket, you should know that this is done according to the cancellation policy of each shipping company. In order to cancel your ticket, you have to send it back to our office. The cancellation procedure starts as soon as we have your ticket at hand.

Moreover, in case a ticket is canceled, either after the client's decision or because of a problem in the ticket, FerriesinGreece.com is not responsible if the exchange currency has changed and the client is refunded with less or more money.

Amendment and cancellation for already-issued tickets

In case you wish to cancel ferry tickets that have already been issued, you will be refunded according to the ferry company's cancellation policy.

We must be notified in written form (by e-mail) at least 5 working days prior to departure date, otherwise we are not responsible if the cancellation is not possible due to lack of time.

In case you wish to amend ferry tickets that have already been issued, there is a charge (amendment fee) of 12.30 euros per reservation and we must be notified in written form (by e-mail) at least 5 working days prior to departure date.

You can only amend tickets of a ferry company to another date tickets for the same ferry company and only if there is availability for the desired itinerary.

We must be in possession of the original tickets in order to cancel or amend them, so you will have to send the tickets to us to make the required changes.

What happens if the tickets sent by courrier are lost?

Such cases are extremely rare. However, if this happens, the procedure of refund is quite long and might take up to 2 months. Note that in case of loss or destruction of the envelope that contains the ferry tickets by fault of the courier company, then the refund is about 70 euros and not the total ticket value. This is according to the worldwide terms and conditions of all courier companies and no further refund will be made by FerriesInGreece.com.