Cancellation and tickets changes for Aegeon Pelagos

Aegeon Pelagos

About Aegeon Pelagos Policy

PASSENGERS TICKET CONDITIONS

(Approved by the Hellenic Ministry of Mercantile Marine)
The ticket is issued in the passengers name, is personal and non-transferable. It is valid only for the class and the trip for which it was issued.
The fare does not include catering.
Passengers should be at the embarkation area of the ship one (1) hour before departure. If the passenger is not in time for sailing, he/she is not entitled to a refund of the fare. In case of cancellation, passengers are entitled 50% refund if they cancel their reservation before departure.
Children up to 4 years old travel free of charge and are not entitled to bed, while children over 4 and up to 10 years old pay a reduced fare and are entitled to bed.
The bearer of a full ticket is allowed to carry free of charge luggage up to 40 kilos or 1 cubic meter.
In case of loss of the ticket, it will not be replaced nor the fare will be refunded. The shipping company is not responsible for any damage or loss of the passengers luggage that is under the personal care of him/her during the trip.
Jewellery, money and valuable objects may be delivered to the ships accounting office for safekeeping.
The shipping company will not be responsible for any delay in sailing, deviation and not keeping normal route, due to bad weather conditions or orders of the Ministry of Mercantile Marine or the Harbor Authorities or due to force major.
It is forbidden to the passengers to carry explosives, inflammable, incendiary and dangerous in general materials.
The passengers are responsible for the observance of the Harbor, Sanitary and Custom regulations. The passengers should comply with the captains and the crew orders regarding the maintenance of order and the safety of the ship.
The passenger should address any complaint during the trip to the ships captain or first mate and after the arrival, to the shipping company or to the Harbor Authorities.
If for any reason the travel is cancelled due to the ships responsibility, the fare is refunded without any further obligation of the shipping company towards the passenger.
The shipping company has the right, after approval of the Ministry of Mercantile Marine, to replace the vessel for which the ticket was issued with another vessel.

Vehicle transport receipt conditions

(Approved by the Hellenic Ministry of Mercantile Marine)
The drivers are obligated to load and unload their vehicle.
The vehicles should be at the waiting for shipment area one (1) hour before departure and in any case on the time prescribed by the Port Regulation in force.
The driver is not entitled to refund of the fare if he is not in time for sailing, while if he states before sailing his intention not to ship his vehicle, he is entitled to a refund of half of the fare.
In case of loss of vehicle transport receipt, the fare is not refunded.
The vehicles passengers have to get out of them before their shipment aboard.
The passengers should carry with them objects that they need during the travel. After sailing the entrance to the vehicle station is forbidden.
The transportation of explosives, incendiary and dangerous in general materials is forbidden. The priority order is determined by the Port Regulations of each Harbor Authorities, where the vehicles are shipped.

Cancellation Policy

Tickets may be cancelled or changed by the travel agency that issued them or at the competent port offices and head ticket offices of AEGEON PELAGOS.

For cancellations, the following percentage of the fare is refunded (depending on the time of the cancellation prior to the departure):

High Season (14/04/2014-27/04/2014, 01/07/2014-10/09/2014 and 21/12/2014-06/01/2015):

  • Up to 14 days before departure date: the tickets are 100% refundable.
  • Up to 7 days before departure date: the tickets are 75% refundable.
  • Up to 12 hours before departure: the tickets are 50% refundable.
  • The company has no obligation to refund the tickets in case the cancellation is made during the last 12 hours before the departure or if passengers miss the trip.


For all other periods:
  • Up to 7 days before departure date: the tickets are 100% refundable.
  • Up to 48 hours before departure: the tickets are 75% refundable.
  • Up to 12 hours before departure: the tickets are 50% refundable.
  • The company has no obligation to refund the tickets in case the cancellations are made during the last 12 hours before the departure or if passengers miss the trip.


Alternatively passengers can make their tickets open. Open-date tickets are valid for one year from the issuing date.

Refunds are issued only by the issuing ticket office upon the company's approval.

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