Cancellation and tickets changes for K/x Anek-superfast

K/x Anek-superfast

About K/X Anek - Superfast Policy

Passengers Ticket Conditions

(Approved by the Hellenic Ministry of Mercantile Marine)
The ticket is issued in the passengers name, is personal and non-transferable. It is valid only for the class and the trip for which it was issued.
The fare does not include catering.
Passengers should be at the embarkation area of the ship one (1) hour before departure. If the passenger is not in time for sailing, he/she is not entitled to a refund of the fare. In case of cancellation, passengers are entitled 50% refund if they cancel their reservation before departure.
Children up to 4 years old travel free of charge and are not entitled to bed, while children over 4 and up to 10 years old pay a reduced fare and are entitled to bed.
The bearer of a full ticket is allowed to carry free of charge luggage up to 40 kilos or 1 cubic meter.
In case of loss of the ticket, it will not be replaced nor the fare will be refunded. The shipping company is not responsible for any damage or loss of the passengers luggage that is under the personal care of him/her during the trip.
Jewellery, money and valuable objects may be delivered to the ships accounting office for safekeeping.
The shipping company will not be responsible for any delay in sailing, deviation and not keeping normal route, due to bad weather conditions or orders of the Ministry of Mercantile Marine or the Harbor Authorities or due to force major.
It is forbidden to the passengers to carry explosives, inflammable, incendiary and dangerous in general materials.
The passengers are responsible for the observance of the Harbor, Sanitary and Custom regulations. The passengers should comply with the captains and the crew orders regarding the maintenance of order and the safety of the ship.
The passenger should address any complaint during the trip to the ships captain or first mate and after the arrival, to the shipping company or to the Harbor Authorities.
If for any reason the travel is cancelled due to the ships responsibility, the fare is refunded without any further obligation of the shipping company towards the passenger.
The shipping company has the right, after approval of the Ministry of Mercantile Marine, to replace the vessel for which the ticket was issued with another vessel.

Vehicle Transport Receipt Conditions

(Approved by the Hellenic Ministry of Mercantile Marine)
The drivers are obligated to load and unload their vehicle.
The vehicles should be at the waiting for shipment area one (1) hour before departure and in any case on the time prescribed by the Port Regulation in force.
The driver is not entitled to refund of the fare if he is not in time for sailing, while if he states before sailing his intention not to ship his vehicle, he is entitled to a refund of half of the fare.
In case of loss of vehicle transport receipt, the fare is not refunded.
The vehicles passengers have to get out of them before their shipment aboard.
The passengers should carry with them objects that they need during the travel. After sailing the entrance to the vehicle station is forbidden.
The transportation of explosives, incendiary and dangerous in general materials is forbidden. The priority order is determined by the Port Regulations of each Harbor Authorities, where the vehicles are shipped.

Cancellation Policy

Domestic Line Piraeus-Heraklion:

Issued tickets can be cancelled or turned to open tickets according to the following:

HIGH SEASON (20/12/13, 06/01/14, 11/04/14-23/04/14, 06/06/14-09/06/14 & 04/07/14-31/08/14):
- Until 1 day before the departure: Tickets are cancelled without cancellation fees or they are turned to open date tickets or to another date.
- From 1 day till 1 hour before the departure: 50% cancellation fees apply or alternatively tickets are turned to open date tickets or to another date.
- From 1 hour till the departure time: 50% cancellation fees apply
- After the departure: Tickets can't be cancelled and they can't be converted to open date or another date.

LOW SEASON: all the other dates
- Up to 1 hour before departure: Tickets are cancelled without cancellation fees or they are converted to open date tickets.
- From 1 hour before and till the departure time: 50% cancellation fees apply or alternatively tickets can be converted to open date tickets or to another date.
- After departure: Tickets can’t be cancelled and they can't be converted to open date or another date.

OPEN DATE TICKETS
Open date tickets are cancelled without cancellation fees only if they have been issued as open date tickets. If they have been turned to open date tickets, they are cancelled with 50% cancellation fees.

Adriatic Lines

In Ancona Line, the following cancellation terms apply:
- Up to 14 days before departure: tickets are 100% refundable.
- From 13 days to 24 hours before departure: tickets are 50% refundable.
- The company has no obligation to refund the tickets in case the cancellations are made less than 24 hours before the departure or if passengers miss the trip.

In Venice Line, the following cancellation terms apply:

From July to September
- Up to 30 days before departure: tickets are 100% refundable
- Up to 7 days before departure: tickets are 80% refundable
- Up to 24 hours before departure: tickets are 50% refundable
- The company has no obligation to refund the tickets in case the cancellations are made less than 24 hours before the departure or if passengers miss the trip.

For all other periods:
- Up to 14 days before departure: tickets are 100% refundable
- Up to 7 days before departure: tickets are 80% refundable
- Up to 24 hours before departure: tickets are 50% refundable
- The company has no obligation to refund the tickets in case the cancellations are made less than 24 hours before the departure or if passengers miss the trip.

Alternatively passengers can make their tickets open with validity for one year since the issuance date.

With our user-friendly online booking system, you can reserve your ferry tickets to Greece and the Greek islands. All payments are done through a secured server...

Become an affiliateDo you have a website about Greece and the Greek Islands? Become an affiliate and sell tickets online.


Are you a travel agent?We offer collaborations with travel agencies and offer ferry tickets at better rates.


  • Visa
  • Mastercard
  • Verified & Secured by GoDaddy