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Company policy
Policy:
Tickets
 The ticket is personal; it cannot be transmitted to another person or changed for another route.
In case you lose your ticket, you have to issue a new one. The lost ticket is not refunded
If you cancel a ticket more than 7 days from the departure date, then you get 100% refunded. If you cancel the ticket less than 7 days from the travel date, then you get 50% refunded. If the ship has sailed, then you do not have the right to get a refund.
Children up to 5 years old do not pay a ticket fare, while children from 5 to 10 years old pay half of the ticket.
If you have issued a whole ticket, you are allowed to carry a luggage of 40kg with you
Open date tickets are valid for one year after their issue date. If the ticket fare has changed within this year, passengers must pay the difference. Passengers should communicate with their travel agent to make a reservation.
Alteration of ship schedule
The company is not responsible for any delay or cancellation of departure in case of bad weather conditions, force majeure and order of the Marine Merchandise Ministry or the Port Authorities.
If the trip is cancelled by the Company, then the passenger is entitled to full refund of the ticket. The company has no other obligation to the passenger.
The company has the right to change the trip schedule, after the passengers are notified and the Ministry of the Merchandise Marine approves this change.
Pets
If a passenger travels with a pet, this should be mentioned when issuing the ticket. Passengers are the sole responsible for the hygiene and the safety of their pets on board and also for any conduct of their pets towards other passengers.
On board
The passenger should be at the port at least 30 minutes before the departure time. If they have a car, they should be there at least one hour before.
Passengers should comply with the instructions of the captain, the crew, the Ministry of Merchandise Marine and the port authorities.
Passengers are responsible for their personal items while on board. The company is not responsible for any loss or damage of them. Valuable personal belongings can be given to officers for storage.
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