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Company policy
Policy:
1. Cancellations - Refunds
Cancellations can be made at the Port Agencies, or Erturk Travel offices that reservation and payment have taken place. The following amounts are refunded:
- 100% refund, up to 21 days prior to departure
- 50% refund, from 20 days to 24 hours prior to departure.
Erturk Travel & Shipping Co. have no obligation to refund 24 hours prior to ship's departure or if the passenger does not report at check-in.
In the event of a partial cancellation of a round trip of which the one crossing has been completed, the passenger will be charged a one way fare and will be refunded as above for the balance of the round trip fare.
In the event of a whole cancellation of a round trip, the passenger will be refunded as above (based on the time of cancellation).
A refund must take place up till and including three months after the date of travel. Request for a refund must be made in writing. Cancellations and refunds can only be settled through the Erturk Travel & Shipping Co. hat reservation and payment have taken place. Port Agencies may cancel a reservation once check-in is finalised but not refund money. Erturk Travel & Shipping Co. are entitled to retain the total value of ticket if the passenger interrupts his voyage at an intermediate port, unless the interruption is due to illness, accident or force majeure.
2. Open Return
Passengers with open return must reserve their return journey through the, Port Agent or Erturk Travel & Shipping Co. offices, that reservation and payment have taken place, well in advance. Return fares are always calculated on the basis of the low season fare. In the event that a passenger travels in shoulder or high season or during a period in which a new tariff is in force, then the difference between the current and the pre-paid fare has to be paid. Erturk Travel & Shipping Co. cannot guarantee to transport passengers on their desired travel dates.
3. Lost Tickets
In case of a lost ticket, the passenger must immediately notify the issuing Travel Agent, Agent, Port Agent, Erturk Travel & Shipping Co. The reissued ticket can only be picked up by the owner with valid identification. Note: At check-in, all passengers must furnish proof of ticket ownership with either a valid identification card or passport.
4. Group Requests
Group fares can be requested through. Travel Agencies and Premium Sales Agents. A group consists of a minimum of 16 passengers.
5. Unaccompanied Children
Erturk Travel & Shipping Co. do not accept reservations for children under the age of 15 years old that are not accompanied by adults. Reservations for young people from the age of 15 up to 18 years are only acceptable if the parental or legal guardian has given his /her written permission for the unaccompanied voyage. Appropriate forms are available from Erturk Travel & Shipping Co.
6. Pets
Owners or guardians are required to have their pet's valid health documents with them while travelling (EU citizens are additionally required to have their EU Pet Passport) and follow all entry regulations. For all cats, dogs and ferrets valid rabies vaccination document is mandatory. When walking on the open deck pets are required to wear muzzle and be on a leash, accompanied by the pet owner or guardian. The pet owner or guardian is held fully responsible for the care, safety and hygiene of the pet observing all laws and regulations related to the above.
7. Personal Belongings
Erturk Travel & Shipping Co.. are not responsible for the loss of money or valuables left in open storage spaces. Please, report the loss of any personal item to the Captain on board during the voyage.
8. Boarding Procedure / Entry Regulations
All passengers are required to have a valid passport and other travel documents. Erturk Travel & Shipping Co. cannot be held responsible in the event that authorities prevent a passenger from continuing his/her journey. Erturk Travel & Shipping Co. reserve their rights to deny embarkation to any individual who does not possess valid travel documents. In the event of a fine being imposed on Erturk Travel & Shipping Co. by the immigration office, the amount will be charged to the passenger who failed to provide the proper legal documents. In the event of immigration officials refusing entry, the passenger will be sent back at his own expense. We would recommend that citizens of all states contact the appropriate consulate for details.
Infants and children also require an official form of identification. All persons and all items brought on board the vessel are liable to be searched. Persons refusing to comply with this demand shall be denied access on board and will be reported to the appropriate port authorities. All passengers are required to present their boarding card and a valid passport or ID to the vessel's authorized personnel. The carrier reserves the right to deny embarkation to any individual who does not possess a valid boarding card and valid travel documents or fails to prove beyond doubt, his/her identity. Once you have boarded the vessel you are not allowed to disembark prior to departure. If you do so, you should take all your luggage and/or vehicle.
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