Useful Links:
 Hellenic Seaways Home
Fleet and Photos
Destinations
Company policy
Departure on Piraeus map
Policy:
Embarkation Procedure
Passengers and vehicles must be at the port at least one hour before departure.
Ticket issuing
 Tickets are personal and cannot be transferred. They are valid only for the seat and the class they have been issued for.
Any changes or alterations of the tickets must be made from the travel agency, the ticket offices in the port or the central offices of the company. No alteration can be made by phone.
If you cancel a ticket up to 14 days before departure, the ticket is 100% refunded. If the ticket is cancelled up to 7 days before departure, then it is 75% refunded. If the ticket is cancelled up to 12 hours before departure, then it is 50% refunded. Tickets cancelled less than 12 hours before departure are not refunded at all. Alternatively, you can make your tickets open and use them in another trip, but open tickets are valid only till the end of the year. If you cancel your ticket up to 24 hours before departure, you can substitute it with a new ticket of equal of bigger price for another trip. For this new ticket, the above cancellation rules are not valid and any difference in price with the first ticket is not refundable.
If the ticket is lost, then the passenger has to issue a new one. Then this loss must be declared in writing to the company. If the lost ticket hasn’t been used within a month, then the passenger is entitled to a new ticket of the same value as the lost ticket.
A passenger who has issued a whole ticket can carry for free 40 kg of luggage.
Alteration of departure
The company is not responsible for any delay due to bad weather conditions, force majeure and orders of the Ministry of Merchant Marine or the Port Authorities.
If the trip is cancelled with fault of the company, then the tickets are fully refunded.
On board
Passengers are the sole responsible for their personal items while on board. Valuables, money or documents can be given to the Pursuer’s office for safeguarding.
The company vessels have specially designed areas for pets. For reasons of hygiene, pets are not allowed to enter indoor common areas of the ship. If they are in outdoor areas, they have to be with their owners and to always wear a leash and a muzzle. Unescorted pets are not accepted.
Passengers must carry their personal items with them because entry into the garage is prohibited after the ship has sailed.
|
