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Policy:
Reservations and tickets
 Reservations or bookings can be made in cooperating travel agencies or the central offices of Minoan Lines.
Tickets are personal: they cannot be transferred and they are valid for a specific route.
Children up to 4 years old do not pay fare but a fare-free ticket has to be issued from the travel agency. Children up to 4 are not entitled a baby chair or seat. Children from 4 to 12 years old pay 50% of the ticket.
Open date tickets are valid for one year from their issuing date. Their reservation must be confirmed to the travel agents in advance. Any difference in the ticket fare must be paid by the passenger.
In case you lose your ticket, you must issue a new one and then declare it in writing to the company. If the original ticket is found non- utilized at the end of the year, then the ticket is refunded.
Delay or Cancellation of a Route
Minoan Lines is not responsible for any delay of departure due to extreme weather conditions, orders of the Ministry of Marine Merchandise or force majeure.
The company has the right to substitute the vessel of the trip after approval of the Greek Ministry of Merchant Marine.
Cancellation Policy
The ticket is 90% refundable if it is cancelled more than 30 days before the departure date.
The ticket is 75% refundable from 29 up to 7 days before the departure date.
The ticket is 50% refundable from 7 days until 24 hours before the departure date.
The ticket is not refundable at all on the day of the departure.
Only the travel agent that has issued the ticket or the central offices of Minoan Lines can refund the ticket.
On board
Passengers must be at the port at least one hour before departure and vehicles at least two hours.
Passengers are not allowed to stay in their car during the trip.
The company is not responsible for any accident, loss or damage of a vehicle on embarkation/ disembarkation or during the trip.
People with special needs have access to all common areas of the ship and there are cabins specially designed for them. However, cabins are few so they are advised to book early.
Passengers can leave their luggage in the vehicles but the company is not responsible for any loss or damage of them. During the trip, passengers are not allowed to reach the garage. Personal items or valuables can be given to the Purser Office for safekeeping.
Common areas are free to all passengers but you are not allowed to sleep or eat there.
Pets travel free in specially designed kennels on the deck. They are not allowed to enter indoor public areas or cabins. Their owners are the sole responsible for their safety, hygiene and feeding. Pets should have valid health papers with them.
Camping on board
Camping on board passengers can use all public areas of the ship. They are provided electricity for the caravan for free and they can use the common WC and showers of the ship. For safety reasons, they are not allowed to use any cooking or heating gas on board. The service camping on board is available from April 1st to October 31st.
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