1509 reviews about our ferry services - Page 23

Not good in case of ferry cancellation

The site is well done and the customer service responds quickly. On the other hand, I am still waiting for the full refund of my ticket following the last-minute cancellation of my ferry.
In case of ferry cancellation, I am not satisfied with the support of your company. You are the travel agency from which I bought a service. If it is not honored you must reimburse me. I'm still waiting and for the moment I'm being pushed around between you and the ferry company.

Answer from FerriesinGreece.com
Thank you for your kind words regarding our services. We understand that you are frustrated with the last-minute itinerary cancellation you faced with Seaspeed ferries and their delay in responding to emails.
We contacted them again today to remind them of your request and they asked us to be patient due to the situation and the high season and the fact that they process urgent change requests first, so it will take some time to respond to cancellation requests, as they explained.

Great service - highly recommend

I needed to organise a sequence of ferries for an island hopping holiday for my son. FerriesinGreece were great to deal with, very proactive and gave me a series of options and prices. They follow up with suggestions and even reminder texts. A very good experience.

Very good

[Translated from French]
I am very satisfied with the booking system of the site and recommend it. Very practical to book several ferries, on the other hand big problem of delay with the company ZANTE on Milos Santorin (see complaint on Zante Ferries).

Island hopping

The ferry journeys overall were fine, 3/4 ferries were clean and comfortable. The flying cat vessel3 from Athens Rafina to Mykonos was very dirty, there was sick on the floor which was all carpet and the smell was lingering throughout. Ferry was not cleaned as much as it should be.

Very good!

Very helpful and quick responses on email!

Journey in the Cyclades

[Translated by Ferriesingreece]
Connections made:
- Athens-Milos;
- Milos-Paros;
- Paros-Amorgos;
- Amorgos-Athens

Everything was very good, except for a problem of punctuality for the Milos-Paros connection where the ferry was 45 minutes late and we were not warned while we were waiting for it at the pier.

Hydra Trip from Athens

Ferry service was excellent. Everything on time. Vessel both ways was very nice. Hydra was beautiful and highly recommend booking on your own through FerriesinGreece site!

Almost perfect

[Translated from Italian]
It was very easy and straightforward to buy ferry tickets online, even modify them: we received kind, friendly and fast support.
We give 3 stars because we had to queue up to convert our printout to the actual ticket: the printout is not the ticket.

Answer from FerriesinGreece.com
Thank you for your feedback.
We are happy that you are satisfied with our services. We are sorry to hear that you faced a queue in order to pick up your boarding cards from the port kiosk.
We would like to inform you that most major ferry companies in Greece nowadays support E-tickets in order to avoid such issues, but the specific ferry company that you booked does not support this option yet.
We hope that soon E-tickets and online web check-in service will be supported by all the ferry companies so that we can also offer them to our passengers.

Feedback

[Translated from French]
Perfect, fast and simple to make a reservation and if you send an email for any request, the answer arrives in the day! The only drawback, we were 4 people on the same file during the trip Piraeus > Naxos via the HighSpeed4 but we were all four in totally separate seats!

Answer from Ferriesingreece.com
Thank you for your comment. We would like to inform you that the seats are attributed automatically by the ferry companies, depending on the availability.

Very good services

[Translated from French]
Excellent trip. The staff of FerriesinGreece takes good care of you. Punctuality and speed.

FerriesinGreece

We enjoyed a very relaxing holiday on the Greek Islands and Blue Star Ferries made it possible with their quality and punctual ferry rides between the islands.
Will definitely recommend them and use them in future.

Bad

Had ordered tickets from home.
The departure time was changed several times by the company. We got SMS about this but they didn't fit.
We had certain seats on the ferry, but people were allowed to sit as they wanted.
The waiting area on Santorini is far too small - in a time of corona we stood like herring in a barrel - and it offers little protection from the sun.

Answer from Ferriesingreece.com
Thank you for your feedback. It is highly appreciated.
We would like to inform you that we received a notification from the ferry company for a small change for both your trips. We sent you an email and SMS for both of them. It happens though on some occasions that there are further delays, especially in peak season, due to much traffic at the ports.
Concerning the waiting area on Santorini, we will forward your comment to the local authorities and hopefully, they will be able to solve this issue soon.

We had a great experience!

We were island hopping around Greece for our first time visiting the islands. We were a little apprehensive to know how easy it would be to get around, and thankfully we had a very pleasant experience.
We booked our ferries in a group a few days before we went travelling, so it was a little expensive but that was on our side for leaving it last minute.
I had an issue with our booking when we first made the enquiry as one of the surnames was incorrect, the staff were extremely helpful and amended our booking within a few minutes of me contacting them.
The ferries were extremely comfortable, and you can pay more to have a more comfortable seat if you would like. There are outlets on board so you can charge any devices, and cafes so you can get some food and drinks while you travel.
One of our ferries to Mykonos was late on arrival, but we made up for the time when we were on the water.
Printing the tickets was incredibly easy as well, as there are ferry stations right across from the port so it’s very easy to find.

Super service... 100% Satisfied...

[Translated from German]
I have booked a ferry 4 times, everything worked out great. I booked all boat tickets in advance with FerriesinGreece.com.
Everything worked 100%, updates by SMS or mail when something changed. Were very satisfied...
Unfortunately, we overlooked that the tickets can be delivered online. Have received the tickets by mail, but also worked great.

Wonderful Experience

We organized our whole trip online when we were in the States. The online booking process was simple and straightforward. I had to book tickets for 4 of us plus a vehicle. We easily understood our booking and the price involved. The only odd thing is that they required a licence plate number for the car we were to travel with in order to book. Since I didn't have/rented the car yet, I just added my own personal car's licence plate and proceeded with booking with no problem. What was expected from us post booking and day of travel was clearly explained to us in an email that was sent from FerriesinGreece. On the day of travel, the ferry was great; clean and had all the amenities you may need. All the staff were super friendly and helpful. Even the process of loading the car was easy! (drove right into the hull and turned the car around) no backing up the ramp which I hate. Highly recommend!