Policy of the company
Cancellation Policy
- If cancellation is made 14 days before departure a 100% of the ticket value is refunded.
- If cancellation is made 7 days before departure 75% of the ticket value is refunded.
- If cancellation is made 12 hours before departure time 50% of the ticket value is refunded.
- Tickets can be converted to open until 4 hours before departure.
Offer tickets
For specific periods there is a 20% discount on the outbound trip if you book return trickets with Aegean speedlines. These offer tickets cannot be cancelled or refunded, but they can be converted into Open tickets and replaced by the end of the issuing year for the same destination with new equal or over valued tickets, paying the price difference that may occur.
Due to Covid-19 Pandemic, the following cancellation policy applies for all tickets that have been issued before the 07-07-2020.
IMPORTANT COVID-19 NOTICE:
Altered cancellation policy of Aegean Speed lines due to Covid-19 Pandemic.
Cancellation is not possible.
You can convert your tickets into Open date tickets / Credit Voucher to use until the 31st of December 2022.
In case you have not used your Open date tickets / Credit Voucher within this 18 months period, you will be entitled to a full refund of the tickets’ value.
Tickets
Tickets are personal, nominal and cannot be transferred to anyone else. They are valid only for the class and the trip they have been issued for.
Children up to 4 years old do not pay a ticket fare. Children from 5 to 10 years old pay half of the ticket.
If a ticket is lost, then it is not refunded or replaced.
If a ticket is cancelled, the passenger is entitled to half the price of the ticket.
If the ship has sailed, then the passenger is not entitled to any refund.
The ticket does not include catering costs on board.
Delay or cancellation of the trip
The company has no responsibility if a trip is delayed due to orders of the Ministry of the Merchant Marine and the Port Authorities, bad weather conditions or force majeure.
If a trip is cancelled by the company, then the passenger is entitled to full refund. The company has no other obligation towards the passenger.
The company can replace the trip vessel, after approval of the Ministry of Merchant Marine.
On board
Passengers and vehicles should be at the port at least an hour before embarkation. The company has no responsibility for any accident or damage of the vehicle on embarkation/ disembarkation or during the trip.
The passengers are not allowed to be in their car during the trip. They are also forbidden to enter the garage, so they must carry their personal items with them.
While on board, passengers must comply with the orders and instructions of the Port Authorities, the Ministry of Merchant Marine, the captain and the crew.
Passengers Ticket Conditions
Approved by the Hellenic Ministry of Mercantile Marine
The ticket is issued in the passengers name, is personal and non-transferable. It is valid only for the class and the trip for which it was issued.
The fare does not include catering.
Passengers should be at the embarkation area of the ship one (1) hour before departure. If the passenger is not in time for sailing, he/she is not entitled to a refund of the fare.
Children up to 4 years old travel free of charge and are not entitled to bed, while children over 4 and up to 10 years old pay a reduced fare and are entitled to bed.
The bearer of a full ticket is allowed to carry free of charge luggage up to 40 kilos or 1 cubic meter.
In case of loss of the ticket, it will not be replaced nor will the fare be refunded. The shipping company is not responsible for any damage or loss of the passengers' luggage that is under the personal care of him/her during the trip.
Jewelry, money and valuable objects may be delivered to the ships accounting office for safekeeping.
The shipping company will not be responsible for any delay in sailing, deviation and not keeping normal route, due to bad weather conditions or orders of the Ministry of Mercantile Marine or the Harbor Authorities or due to force major.
It is forbidden to the passengers to carry explosives, inflammable, incendiary and dangerous in general materials.
The passengers are responsible for the observance of the Harbor, Sanitary and Custom regulations. The passengers should comply with the captains and the crew orders regarding the maintenance of order and the safety of the ship.
The passenger should address any complaint during the trip to the ships captain or first mate and after the arrival, to the shipping company or to the Harbor Authorities.
If for any reason the travel is cancelled due to the ships responsibility, the fare is refunded without any further obligation of the shipping company towards the passenger.
The shipping company has the right, after approval of the Ministry of Mercantile Marine, to replace the vessel for which the ticket was issued with another vessel.
Vehicle Transport receipt conditions
Approved by the Hellenic Ministry of Mercantile Marine
The drivers are obligated to load and unload their vehicle.
The vehicles should be at the waiting for shipment area one (1) hour before departure and in any case on the time prescribed by the Port Regulation in force.
The driver is not entitled to refund of the fare if he is not in time for sailing, while if he states before sailing his intention not to ship his vehicle, he is entitled to a refund of half of the fare.
In case of loss of vehicle transport receipt, the fare is not refunded.
The vehicles passengers have to get out of them before their shipment aboard.
The passengers should carry with them objects that they need during the travel. After sailing the entrance to the vehicle station is forbidden.
The transportation of explosives, incendiary and dangerous in general materials is forbidden. The priority order is determined by the Port Regulations of each Harbor Authorities, where the vehicles are shipped.
