Policy of the company
Embarkation Procedure
Passengers and vehicles must be at the port at least one hour before departure.
Ticket issuing
Tickets are personal and cannot be transferred. They are valid only for the seat and the class they have been issued for. Any changes or alterations of the tickets must be made from the travel agency, the ticket offices in the port or the central offices of the company. No alteration can be made by phone.
Alteration of departure
The company is not responsible for any delay due to bad weather conditions, force majeure and orders of the Ministry of Merchant Marine or the Port Authorities. If the trip is cancelled with fault of the company, then the tickets are fully refunded.
On board
Passengers are the sole responsible for their personal items while on board. Valuables, money or documents can be given to the Pursuer’s office for safeguarding. The company vessels have specially designed areas for pets. For reasons of hygiene, pets are not allowed to enter indoor common areas of the ship. If they are in outdoor areas, they have to be with their owners and to always wear a leash and a muzzle. Unescorted pets are not accepted. Passengers must carry their personal items with them because entry into the garage is prohibited after the ship has sailed.
Cancellation Policy
- The ticket is 100% refundable if the cancellation is made up to 14 days before the trip.
- The ticket is 75% refundable if the cancellation is made up to 7 days before the trip.
- The ticket is 50% refundable if the cancellation is made up to 12 hours before the trip.
- The ticket is not refundable at all if the cancellation is made less than 12 hours before the trip.
Alternatively:
Passengers can turn their tickets into Open Date tickets so that they are used in another trip. Open date tickets are replaced with tickets of same, smaller or larger value, upon availability. If the value of the new ticket is larger than the value of the open-date ticket, then the price difference must be deposited by the passenger. No money is refunded in case the value of the new ticket is smaller than the value of the open date ticket. Open Date tickets are valid for one year.