Cancellation and tickets changes for Nel Lines

Nel Lines

About Nel Lines Policy

Ticket issue

You can buy your ticket from the branches of the company, its travel agents or through the Internet. If you have bought your ticket through the Internet, you can get them from the port before the departure or from the central office of your area, as long as you have your identification card with you and the reservation number that has been sent to you by e-mail.
Children up to 4 years old travel for free. Children from 5 to 10 years old pay half ticket. The children must be accompanied by an adult.

Getting on board

The boarding process starts two hours before the departure time. You must be at the port at least one hour before the departure. The ship departs right on the scheduled time.

Car from/to Turkey

Passengers who want to travel with their car from Turkey to Greece or from Greece to Turkey must have, upon boarding control, the car license with their name on it and international car insurance (green card) that includes Turkey/Greece. If the vehicle does not belong to the driver, then the driver needs a legal authorization, stamped by notary or the police and signed by the car owner. If they do not have the above documentation, they will not be able to travel with their car to Turkey/Greece.

Passengers Ticket Conditions

(Approved by the Hellenic Ministry of Mercantile Marine)
The ticket is issued in the passengers name, is personal and non-transferable. It is valid only for the class and the trip for which it was issued.
The fare does not include catering.
Passengers should be at the embarkation area of the ship one (1) hour before departure. If the passenger is not in time for sailing, he/she is not entitled to a refund of the fare. In case of cancellation, passengers are entitled 50% refund if they cancel their reservation before departure.
Children up to 4 years old travel free of charge and are not entitled to bed, while children over 4 and up to 10 years old pay a reduced fare and are entitled to bed.
The bearer of a full ticket is allowed to carry free of charge luggage up to 40 kilos or 1 cubic meter.
In case of loss of the ticket, it will not be replaced nor the fare will be refunded. The shipping company is not responsible for any damage or loss of the passengers luggage that is under the personal care of him/her during the trip.
Jewellery, money and valuable objects may be delivered to the ships accounting office for safekeeping.
The shipping company will not be responsible for any delay in sailing, deviation and not keeping normal route, due to bad weather conditions or orders of the Ministry of Mercantile Marine or the Harbor Authorities or due to force major.
It is forbidden to the passengers to carry explosives, inflammable, incendiary and dangerous in general materials.
The passengers are responsible for the observance of the Harbor, Sanitary and Custom regulations. The passengers should comply with the captains and the crew orders regarding the maintenance of order and the safety of the ship.
The passenger should address any complaint during the trip to the ships captain or first mate and after the arrival, to the shipping company or to the Harbor Authorities.
If for any reason the travel is cancelled due to the ships responsibility, the fare is refunded without any further obligation of the shipping company towards the passenger.
The shipping company has the right, after approval of the Ministry of Mercantile Marine, to replace the vessel for which the ticket was issued with another vessel.

Vehicle Transport Receipt Conditions

(Approved by the Hellenic Ministry of Mercantile Marine)
The drivers are obligated to load and unload their vehicle.
The vehicles should be at the waiting for shipment area one (1) hour before departure and in any case on the time prescribed by the Port Regulation in force.
The driver is not entitled to refund of the fare if he is not in time for sailing, while if he states before sailing his intention not to ship his vehicle, he is entitled to a refund of half of the fare.
In case of loss of vehicle transport receipt, the fare is not refunded.
The vehicles passengers have to get out of them before their shipment aboard.
The passengers should carry with them objects that they need during the travel. After sailing the entrance to the vehicle station is forbidden.
The transportation of explosives, incendiary and dangerous in general materials is forbidden. The priority order is determined by the Port Regulations of each Harbor Authorities, where the vehicles are shipped.

Cancellation Policy

    High season: From 01/07 until 30/09
  • Tickets can be turned to open tickets up to twelve (12) hours before the departure time.
  • Tickets are fully refunded if the cancellation is made up to twelve (12) days before travel date.
  • Tickets are 50% refunded for cancellations made from twelve (12) days before the ferry departure and until the departure time.

  • Low season: From 01/01 until 30/06 and from 01/10 until 31/12
  • Tickets can be turned to open tickets up to 3 hours before the departure time.
  • Tickets are fully refunded if the cancellation is made up to five (5) days before the departure date.
  • Tickets are 50% refunded if the cancellation is made from five (5) days before the departure date and until the time of the departure.

  • OPEN TICKETS
    After the ferry departure, tickets cannot be cancelled or converted to open. Open tickets are valid for 1 year since the issuance date and they can be replaced with tickets of equal or greater value (after paying the difference).

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