Policy of the company
Cancellation Policy
- Up to 14 days before departure date: 100% refund on tickets value.
- Up to 7 days before departure date: 75% refund on tickets value.
- Up to 12 hours before departure date: 50% refund on tickets value.
- Cancellations made in less than 12 hours before departure are not entitled to a refund.
Alternatively:
Up till 1 hour before departure time there is a choice of changing the tickets into Open Dated tickets in order for them to be used for another trip.
Ticket Issue
All tickets are issued with the name of the passenger on it and is not transferable. It is valid only for the category and the route that it has been issued for.
The ticket does not include catering.
Passengers should be at the embarkation area of the vessel one (1) hour before departure. If the passenger is not in time for sailing, s/he does not have the right for refund of the fare but s/he can change the booking for another date.
Passengers Tickets Conditions
Approved by the Hellenic Ministry of Mercantile Marine
If you have issued a whole ticket, you are allowed to carry a luggage of 40kg with you.
In case of ticket loss, this can not be replaced or refunded.
The ferry company is not responsible for any loss or damage of luggage during the trip, for which the only responsible is the passenger.
The company is not responsible for any delay or cancellation of departure in case of bad weather conditions, force majeure and order of the Marine Merchandise Ministry or the Port Authorities.
It is forbidden to the passengers to carry explosives, inflammable, incendiary and dangerous in general materials.
The passengers are responsible for the observance of the Harbor, Sanitary and Custom regulations.
The passengers should comply with the captains and the crew orders regarding the maintenance of order and the safety of the ship.
The passenger should address any complaint during the trip to the ships captain or first mate and after the arrival, to the shipping company or to the Harbor Authorities.
If for any reason the travel is cancelled due to the ships responsibility, the fare is refunded without any further obligation of the shipping company towards the passenger.
The shipping company has the right, after approval of the Ministry of Mercantile Marine, to replace the vessel for which the ticket was issued with another vessel.
Taxes to Marmaris: Adults pay full ticket without discount. Children pay half ticket. Infants (until 6 years old) travel for free.
Passengers traveling between Turkey and Greece will be requested to pay port taxes before their embarkation. The amount for the port taxes is 15€ per person.
Vehicle Transport Receipt Conditions
Approved by the Hellenic Ministry of Mercantile Marine
The drivers are obligated to load and unload their vehicle.
The vehicles should be at the waiting for shipment area one (1) hour before departure.
The driver is not entitled to refund of the fare if he is not in time for sailing, while if he states before sailing his intention not to ship his vehicle, he is entitled to a refund of half of the fare.
In case of loss of vehicle transport receipt, the fare is not refunded.
The vehicles passengers have to get out of them before their shipment aboard.
The passengers should carry with them objects that they need during the travel. After sailing the entrance to the vehicle station is forbidden.
The transportation of explosives, incendiary and dangerous in general materials is forbidden. The priority order is determined by the Port Regulations of each Harbor Authorities, where the vehicles are shipped.
Documentation for cars from/to Turkey
In order to travel to Turkey with car, the car driver must also be the car owner and must also have the international insurance card for Turkey (green card).
For the car reservation, passengers must send by fax or email the car license card.
