Policy of the company
Boarding Procedure
Passengers and cars must be at the port at least one hour before the departure of the ship.
Ticket Issuance
Every ticket is personal, nominal, non-transferable and it is valid only for the itinerary, the date and the class for which it has been issued. Changes are done only by the travel agent/ office that has issued the ticket.
Open date tickets
The holders of open-date tickets must make their reservations in time, especially in high season.
Loss of ticket
In case of ticket loss, the passenger has to buy a new ticket in order to travel. Then, he will have to inform in letter the company for the loss of the ticket, mentioning the details of the itinerary (travel date, route, ticket number) and enclosing a photocopy of the new ticket. If the company, in 12 months time from the sending of the request, checks that the lost tickets hasnt been used, then the passenger is entitled to a new ticket of the same value with the old ticket.
Passengers Ticket Conditions
Approved by the Hellenic Ministry of Mercantile Marine
The ticket is issued in the passengers name, is personal and non-transferable. It is valid only for the class and the trip for which it was issued.
The fare does not include catering.
Passengers should be at the embarkation area of the ship one (1) hour before departure. If the passenger is not in time for sailing, he/she is not entitled to a refund of the fare. In case of cancellation, passengers are entitled 50% refund if they cancel their reservation before departure.
Children up to 4 years old travel free of charge and are not entitled to bed, while children over 4 and up to 10 years old pay a reduced fare and are entitled to bed.
The bearer of a full ticket is allowed to carry free of charge luggage up to 40 kilos or 1 cubic meter.
In case of loss of the ticket, it will not be replaced nor the fare will be refunded. The shipping company is not responsible for any damage or loss of the passengers luggage that is under the personal care of him/her during the trip.
Jewellery, money and valuable objects may be delivered to the ships accounting office for safekeeping.
The shipping company will not be responsible for any delay in sailing, deviation and not keeping normal route, due to bad weather conditions or orders of the Ministry of Mercantile Marine or the Harbor Authorities or due to force major.
It is forbidden to the passengers to carry explosives, inflammable, incendiary and dangerous in general materials.
The passengers are responsible for the observance of the Harbor, Sanitary and Custom regulations. The passengers should comply with the captains and the crew orders regarding the maintenance of order and the safety of the ship.
The passenger should address any complaint during the trip to the ships captain or first mate and after the arrival, to the shipping company or to the Harbor Authorities.
If for any reason the travel is cancelled due to the ships responsibility, the fare is refunded without any further obligation of the shipping company towards the passenger.
The shipping company has the right, after approval of the Ministry of Mercantile Marine, to replace the vessel for which the ticket was issued with another vessel.
Vehicle Transport Receipt Conditions
Approved by the Hellenic Ministry of Mercantile Marine
The drivers are obligated to load and unload their vehicle.
The vehicles should be at the waiting for shipment area one (1) hour before departure and in any case on the time prescribed by the Port Regulation in force.
The driver is not entitled to refund of the fare if he is not in time for sailing, while if he states before sailing his intention not to ship his vehicle, he is entitled to a refund of half of the fare.
In case of loss of vehicle transport receipt, the fare is not refunded.
The vehicles passengers have to get out of them before their shipment aboard.
The passengers should carry with them objects that they need during the travel. After sailing the entrance to the vehicle station is forbidden.
The transportation of explosives, incendiary and dangerous in general materials is forbidden. The priority order is determined by the Port Regulations of each Harbor Authorities, where the vehicles are shipped.
Cancellation Policy
For high season, tickets can be fully refunded in the following cases:
- if cancellation is made 7 days before the ferry departure for the period 1/7/2015-16/9/2015 - if cancellation is made 2 days before the ferry departure for the rest of the period.
- Cancellations made in time other than high season and up to 12 hours before the ferry departure will give 50% ticket refund. The same is valid for cancellations of tickets that have been converted to "open date tickets" (open) or for which a boarding card has been issued.
- Tickets can't be cancelled less than 12 hours before ferry departure.
- Tickets can be converted to open up to 24 hours before ferry departure.
- After ferry departure, tickets can't be cancelled or converted to open.