1506 reviews about our ferry services - Page 18

Poor communication

The booking system is very good indeed and our fourth time of using FerriesInGreece.

The Golden Ferries boat from Rafina to Santorini had mechanical problems which meant it travelled more slowly than usual making the journey longer. we were not offered any alternative. We were notified by FerriesInGreece that the Golden Ferries between Santorini and Naxos was being moved to Sea jet world champion but when we made the special effort to go into Thira to the agent who ferriesInGreece had said could change our ticket we were to it could only be done in the port on the day so we had a wasted journey into Thira.

High winds meant that Sifnos Jet was not operating for a couple of days, but we only found this out ourselves. We had no communication from FerriesInGreece and were left to go into Naxos Town and change our ticket to Tinos. We did get a very late e-mail to say Sifnos Jet was operating to take us back to Rafina but by then we had done our own checking. We have travelled with FerriesInGreece 4 times now and this was the only disappointing experience.

Answer from Ferriesingreece
Thank you for your feedback. It is highly appreciated and we are happy that you liked our booking system.
Concerning your first trip from Rafina to Santorini, we were notified the day before your trip by Golden star ferries that it would face 2 hours delay and we informed you accordingly by email and SMS.

Concerning your trip from Santorini to Naxos, we also informed you one week before your trip date that the trip you had booked was canceled by Golden Star ferries and as per their instructions you had to go to Dakoutros travel to change them to the Worldchampion Jet for which they had reserved seats for you.
We contacted Dakoutros travel in Fira to find out why they did not change your ticket there and they informed us that there must have been some misunderstanding, they could have changed them but they always recommend their office at the port in order to make the change directly before the trip.

As far as your trip from Naxos to Tinos is concerned, we regret to inform you that we were never notified by the ferry company that the trip was canceled which is quite common in case of bad weather since the port authorities decide a few hours before departure if a ferry will depart or not, therefore as Seajets informed us, they sent directly SMS notification to all the passengers with instructions but regrettably as we can see in your booking confirmation you had wrongly inserted your mobile number (there was a 0 inserted after the country code) so we assume you did not receive this automated SMS notification.

We wish to clarify that we always inform our passengers via email and SMS of any changes that may concern their itineraries as soon as we are notified by the ferry companies. Though, in some cases, the ferry companies inform directly the passengers so it is essential you enter correctly your mobile number as instructed during the booking process.

Always at your disposal for any further clarification.

Very good

[Translated from German]
Everything went very well, from the booking to the start of the trip.

Perfect

[Translated from French]
Purchasing tickets is very easy and fast on the website.
2 possibilities to get the tickets: either at the company's ticket office or by a digital ticket to be collected online.
The ferry was punctual on the way out and on the way back.
Everything was perfect. I recommend...

Great service

Easy booking, but later at place, found out that some ferries were available even prebooking says there were not.
Also not always an option to have online tickets- travellers asked to print their tickets: disadvantage for traveller.
Some of the companies send tickets into email, some not: I do not understand.

Excellent

[Translated from French]
Easy to book boat tickets on the website, and good follow-up for online check-in afterwards and schedule information.

Very Good

The whole booking experience was very straight forward and easy to do with tickets being either available online (with Blue Ferry) or collected from agents. Would definitely use again.

Excellent

FerriesinGreece made the whole process of booking ferries easy, smooth and reassuring. I would recommend in a heart beat. SeaJet was organized and comfortable. The experience was excellent however I would not recommend Blue Stars. It was horrendously chaotic. They have a poor system for managing the crowd. Seats are not assigned and it was thousands of people scrambling for a chair.

Easy booking experience!

Super easy booking experience using FerriesInGreece. We went to Greece for our honeymoon right after our wedding. We booked all transportation ahead of time, and FerriesInGreece made it super easy to search for different times, book, and confirm our ferry needs. Email confirmations were timely and informative. We would definitely book through them again if we're able to get back to Greece some day!

Very good

[Translated from Italian]
Easy and fast booking system. Same for ticket pickup at the port (paid 2 € for pickup in Amorgos)

I absolutely recommend!

This was my first time booking tickets with FerriesinGreece and I will absolutely do it next time as well. So easy to search and book your trip and when I needed to change something I got great help really quick from customer service
I absolutely recommended booking with FerriesinGreece!

Great way to travel

I love traveling by ferry in the Greek isles. They're pretty punctual and have very good services on board. Highly recommend.

All excellent

All excellent, all super!!!

Excellent service and friendly staff

This is the fourth time I have booked my ferry tickets through FerriesinGreece. I have always received excellent, efficient service. Normally I book direct through the website. However this time I had credit vouchers from 2020 cancellations. Using the vouchers to purchase new tickets was unbelievably simple. I emailed a list of new ferry departure date/time and company to FerriesinGreece and they did the rest. The process was very painless and I even received a 7 euro refund for the unused part of the voucher.

Everything super

[Translated from German]
From Rafina via two islands, everything worked great. Easy booking, good service. We have met only friendly people, in the port and on board the ships.

Excellent

Everything was perfect. Highly recommended!