1508 reviews about our ferry services - Page 37

Review

[Translated from French]
I only received the payment confirmation and not the booking confirmation, so I had major problems receiving the tickets afterward. € 10 mandatory additional cost for SMS support, but I did not receive any SMS. The site allows you to see all the ferries available, but there is no point in purchasing on this site. It is better to buy directly on the spot, there are many points of sale on the ports or in town, it is cheaper.

Answer from Ferriesingreece.com
Thank you for your feedback.
We would like to inform you that for both bookings that you made with us, from Piraeus to Paros and from Amorgos to Piraeus, you were sent your booking confirmations automatically, including your booking numbers and instructions for picking up your boarding cards.
As we have the proof of the booking confirmation emails sent to you, we can only assume that they went to your spam folder and that you did not contact us before your trip to inform us about this to help you sort this out on time before your trip. We are thankful though to see that you travelled normally on both trips despite this issue.
We would also like to clarify that the service fees paid for the Follow-up (SMS and email notifications) mean that in case your ferry itinerary is changed or cancelled you would receive the according to notification by email or SMS. In your case since there was no change there was no need to be sent an SMS notification.
As far as buying the tickets at the port offices is concerned, this is something that can be done but it is quite risky as you may face issues of availability.
Always at your disposal for any further clarification.

Always happy

[Translated from German]
Always friendly e-mails and notifications when a ship connection changes. Fast shipping of tickets to Germany. Good planning in advance of the vacation is thus possible.
But when you are in Greece and the ship connections are not as planned and booked, you have to take care of the necessary tickets yourself on site, as the ferry companies only accept their paper tickets. This also means that you now have to send back unused tickets, which causes quite a lot of costs and that, according to the information, you will only get your money back in 18 months if you cannot exchange the tickets for another holiday in Greece (you have to, of course, stay with the same ferry company.)

Answer from Ferriesingreece.com
Thank you for your feedback.
We are happy that you liked our services. As far as the change you had to make locally is concerned, this was due to the fact that the physical tickets were already printed and in your hands since you had selected the courier service. Regrettably as is in accordance with the terms and conditions of the ferry companies we need to send back the originals to their accounting department both in the case of cancellation or amendment.
This is why we always recommend for the tickets to be picked up locally before the departure rather than being sent the tickets by courier. In this way when there is the need to change a booking or to cancel it you do not need to face the courier costs of sending them back again.
Concerning the option that we offered to you, to change your tickets to open date in order to use them for another trip within 18 months or to be refunded for them after this period, this is a force majeure policy due to the extreme situation, of the pandemic Covid 19 due to which most ferry companies, including Blue Star ferries, Seajets and Golden star ferries altered their normal cancellation policy in accordance to the Greek Law and more specifically in accordance to the Act of Legislative Content (Measures to address the ongoing consequences of the COVID-19 pandemic), published in the Greek Government Gazette 84/A/13-4-2020, the provisions of Article 65 (Refunds from maritime travel cancellations).
We are sorry for any inconvenience this may have caused to you but regrettably it is not something that we Ferriesingreece.com can change.

Good

[Translated from French]
Too bad the tickets have to be printed ... a QR code would be better.

Answer from Ferriesingreece.com
Thank you for your comment. Please note that some ferry companies propose e-ticketing with QR code: Hellenic Seaways, Seajets, Golden Star Ferries and others. But not all ferry companies propose that yet.

Everything fine

[Translated from German]
It worked fine for a ticket from Heraklion to Santorini. The ferry was on time and without a problem. Thank you :)

Excellent

[Translated from French]
Our boat was cancelled because of the sanitary crisis, but they were very responsive to offer us other solutions.

Oldfashioned ticket system

It is silly that you cannot buy a ticket online but have to buy and pay online and then have to pick up the ticket in a shed at the harbour.
It’s like that with all the Greek ferries but never the less silly.

Answer from Ferriesingreece.com
Thank you for your feedback.
We would like to inform you that we agree that the ticket system in Greece is still quite old fashioned.
Thankfully most of the major ferry companies nowadays offer the web check-in option, giving the possibility to the passengers to check-in online before their departure, without having to go to the port kiosk to pick up their boarding cards.
Every year more and more ferry companies offer this solution and hopefully soon this will be possible for all of them.
When making your booking with us, you are given clear instructions and information about the companies that offer the web check-in option.
Regrettably, Dodekanisos Seaways that you travelled with does not offer this option yet but we hope that they will do so in the near future.

Great booking engine

This is a great booking engine, user friendly plus the staff is very reactive to any question and pro-active to any ferry delay.

Ferry trip

[Translated from French]
Excellent service, absolute responsiveness, and very professional.

Excellent service!

[Translated from Greek]
Excellent service! There was no problem receiving our tickets and everything worked consistently during our trip! I highly recommend it!

Good And Perfect

Easy booking system, fast and easy collection of the tickets. All process was very smooth. The ferry is a big and very comfortable one, I enjoyed it a lot

Ferry service

[Translated from Italian]
Good service, efficient and on time

Great as always!

[Translated from German]
Great handling. The ferry "Express Scopelitis" is always worth a trip!

Excellent services

[Translated by Ferriesingreece]
It works wonderfully! From finding the route, multiple routes, to receiving tickets, everything works perfectly.
It's a real pleasure to see that everything is perfect, it deserves to mention it.

Great

Everything worked good. From online booking to printing a ticket in Pireus office. Great service.

Professional service

The service was very professional. The booking process was easy. One of our ferries was delayed and we received an SMS informing us about it. Another ferry was cancelled and they were very reactive making new arrangements. Great job!