925 reviews about our ferry services - Page 5

Good care and perfect service!

[Translated from German]
We have booked several routes through this platform.
With Seajet, Hellenic Seaways and Small Cyclade Lines.
All bookings worked perfectly and we were also informed of a change regarding Seajets before vacation.
The care during the trip was very good and informative. We were also informed immediately about the failure of a ferry (strong wind) and about the procedure for the purpose of refunding the money.
Our emails were always answered immediately and the answers were always friendly and competent. We have experienced it with other travelers - these tourists had no information whatsoever with your ferry and were not informed that there was a failure of the ferry service.
Because you feel well cared, even in difficult situations! Thank you for your support and help or for the good information and support via email correspondence !!!

All very easy

The website was clear and the printouts informative. Happy to use again and to recommend.

Top Service

[Translated from German]
FerriesinGreece has made island hopping by ferry very easy. Good service, courteous, quick reactions. Only to be recommended.

Ok but unpunctual

[Translated from German]
The online booking of the ferry was easy, but none of the ferries departed on time. There was an SMS informing us before.

Greek Island Service

We have used these ferries many times and always received good reliable friendly service. Booking is easy, we have used both ticket home delivery and local ticket collection service, both work well. I would recommend collecting tickets at departure port as any time/ferry changes will be up to date. Any changes are always sent via email, and or text, in good time. The ferries keep good time too for any ongoing connections (flights etc.) :-)

Very convenient

After purchasing the tickets, I had to change a destination and the customers service helped me to do it very fast!! Thanks a lot!

Thank you!

Thank you for a good services! Everything is pretty clear and much easier with you! It takes me minimum time and worries to buy tickets. And that's great! :)

Travel to Greece

We booked via the internet, very easy. Need to replace to "real" tickets near the ferry and it took 2 minutes. We took our car in the ferry. In and out was done in minutes. Ferry from Rafina port went on time. Ferry back delayed in about 30 minutes but overall was very good. Thanks !

Simple bookings

[Translated from German]
We have booked 3 trips from island to island online. The selection of available ferries was very simple and clear. The online check-in at Goldsentar Ferries was very uncomplicated. The day before our last trip, ferries did not run due to the weather. We were immediately alerted by SMS to a possible delay of our trip.

Perfect service

I booked ticket online and received email with ticket, and after arrived in Greece I take real ticket in local Agency. All information that I needed was sent me on time. Good service for everyone and perfect for people that live outside Greece.

Good service and good customer service

We book the online boarding ticket and had a problem because we couldn't get the online boarding and contact the company and they answer to our problem immediately.
Then the trip was perfect. We left on time and arrived on time to the port.
The only think that was not good was the air conditioner, as it was very high and we were freezing.

Excellent service

[Translated from French]
As much for the ease of buying the ticket as the service itself.

Very useful

[Translated from French]
Everything was easy, the website could be a little easier to use in the choice of seats (you have to click a lot of times when you travel with several people)

Good but could improve

Inside the ferry is very spacious and the booking process was straight forward. We travelled from Athens to Mykonos - it was not made clear how far away the ferry was from the ticket office or how to get from one to the other. The staff can be rude when shouting and gesturing. Cars, motorbikes and pedestrians are mixed in together and it doesn't feel like a very controlled process. Loading bags is chaotic! The ferry departed late both times that we used it.

[Answer from Ferriesingreece]
Thank you for your feedback.
We are very happy that you found our booking process straight forward. We would like to inform you that the port kiosks of the ferry companies are always within walking distance from the ferry departure point.
We contacted Blue Star ferries to find out what exactly happened with your booked itineraries and they confirmed that there was indeed a 30 minutes delay on both your routes for which we could not be informed as it was due to heavy traffic on the specific days and not due to a scheduled change.
They also explained that due to the fact that the ferry in both cases came directly from another island and had to quickly proceed with the disembarkation and embarkation in order to follow its schedule, and since more than 1500 passengers had to embark very quickly, it is normal that their staff was under pressure. They advised us to send them an email or ask you to contact them directly if you feel that you were treated in a rude way by a specific staff member giving them more information about the incident so that they can investigate further the issue.

Very good

[Translated from French]
Very good service