755 reviews about our ferry services - Page 5

Great

We had a great experience! The only thing I hope for is that it soon is possible to show your booking referens or scan a code so that you don't need to have the tickets printed at an agency or that you could print them out at hon, that would be even better. Anna

Three of three cancelled and extra charge for printing

It have been a ok experience with the bookings through you. We booked three ferry trips for about 2 month ago and about 5 days left we were informed that we had to rebook everyone to a higher price. I know it is not your fault but from a customer perspective it is absolutely not ok. Every ticket office I visited requested 1 euro per ticket in extra charge for the printing. 1 euro is not much but it is the principal... This was really strange and poor service because we already had paid our tickets . Make it possible to have the tickets in a digital format then we wouldn't printed it out! It is 2018 now.

Answer from Ferriesingreece.com
Thank you for your feedback.
Kindly note that not all the ferry companies support e tickets and thus for most of them paper boarding cards / tickets are needed. As per the terms and conditions that you accepted before proceeding to this booking in some cases the central agents may ask for a 0.5 to 1 euro fee per ticket for printing them
In rare cases a small fee of 0.5 EUR up to 1 EUR per ticket may be charged by the representative agency of the ferry company for picking up prepaid tickets.
As far as the cancellation of your three trips is concerned, we would like to inform you that all were with Nissos Chios of Hellenic Seaways which totally canceled its itineraries. For all three trips, we informed you as soon as we knew about it and we amended your tickets to other desired trips with no amendment fees. Unfortunately as in accordance to the terms and conditions of all ferry companies, in case of canceled itinerary the ferry company is only obliged to refund the total ticket value and no other additional expenses that may occur are covered. As a result of this, you had to pay for the ticket rate difference to your new desired departures.
Always at your disposal for any further clarification.

Efficient

A good service provided !!

Good trip

It was a good experience overall but a bit expensive. I ordered everything on the website and got the confirmation by email and needed to print the tickets in the port for extra charge.

Answer by Ferriesingreece.com
Thank you for your feedback. We are happy that you had a good experience with us. As per the terms and conditions that you accepted before proceeding to this booking in some cases the central agents may ask for a 0.5 to 1 euro fee per ticket for printing them:
In rare cases, a small fee of 0.5 EUR up to 1 EUR per ticket may be charged by the representative agency of the ferry company for picking up prepaid tickets.

No complaints from me - very pleasant

I took three ferries on my recent trip around the Greek islands and I was very happy. All of the ferries were on time and I was particularly impressed with the quick turn around at each port. They don't muck around - get everyone in quickly and keep moving.
I took three different ferries and the Hellenic Seaways Highspeed 7 was the most comfortable.
I would definitely book these ferries again.
The booking process was very simple and when I got to the first port they gave me the tickets for all 3 journeys - no problems at all.

Quick Customer Support!

[Translated from Italian]
I contacted the customer service via email to solve a problem and I received assistance in a very short time!!

Excellent service

It is very easy to browse the site and book your ferry tickets. I will surely use it again.

Journey in Cyclades

[Translated from French]
Very good service provided

Efficient and practical

It is an effective site to book multiple ferries. However to conclude booking it said it would send me a code via SMS message, which had never come despite of multiple attempts, even though I cleared the history of my browser. It took 2 long international telephone calls to obtain the code.

Very good

[Translated from French]
Booking made through the internet from France and no worries to pick up the tickets on the spot in the different agencies in Athens, Santorini and Sifnos. Reliable services. It is very useful to be able to book several routes at the same time.

Simple to use

Booking our ferries via this website was very easy and hassle-free - easily recommend this site to anyone.

Strongly recommend this company

I`m very satisfied with the service provided by ferriesingreece.com. I strongly recommend this company.

I regret using this company

I am extremely dissatisfied with this company and wish I hadn't even bothered. The service fees were outrageously high (one of my ferry tickets itself was cheaper than the service fee through this company). I wanted to make sure I had all my tickets purchased before traveling but I wish I would have just waited to buy them at the port in order to avoid the hefty fees through this company. I was in Greece in high season and the boats were not even sold out, so I definitely would NOT recommend this service to anyone. The single star I'm giving is for the ease of finding routes/timetables through their website.

Answer by Ferriesingreece.com
Dear Hannah, thank you for your feedback.
Please note that most of the online travel agencies globally charge service fees.
In our case, this is done to be able to cover the expenses needed in order to offer you:
- The best possible service and assistance for whatever problem or question you may have.
- A customer support available all days of the week, from 7am to 22pm.
- Follow up: We do not only sell you ferry tickets. We follow-up your trip and inform you by email and SMS if your ferry is delayed or canceled. If it is canceled we propose you alternative solutions in order for you to reach your destination without delays and take care of all new ferry bookings that have to be made.
- The best and most user-friendly website using the latest technologies and many tools to help you organize your trip. Also, the possibility to make island hopping trips using different ferry companies.

Also, in your case, you have selected the most expensive fee that permits you not to have any charges in case of cancellations or amendments.
You could have selected the simple fee and in this case, the fee wouldn't be more expensive than the ticket's price.
There are other agencies that do not charge extra fees but they do not take care of you once the tickets are sold. Many times, ferries can be delayed or canceled for many reasons, like bad weather. In our case, we do our best to find you alternatives for the same date and prices.
In any case, we hope you had a great experience in Greece.

Reliable service

Reliable booking service provided by FerriesInGreece. It was very easy to book the trip, with multiple segments, and there were no problems during the transfers. The Hellenic Seaways ships are well mantained and services are very good.

Very good

[Translated from French]
Website that focuses on the correspondences operated from different companies between every island.
I had to make major changes for some destinations but everything went well.
The service was top.