FAQ about our Greek ferry services

If you want to travel to the Greek islands and book a ferry ticket with us, the only way to do this is through our Online Booking Engine. The engine is updated every day with new schedules of Greek ferries and the best possible prices for the routes of all ferry companies. Before you use the Online Booking Engine, you should know that the application only accepts reservations made more than 3 hours before the departure time. In addition to this, the ferry schedules are added to the engine about two months before the departure.

The e-ticket option is available for most Greek ferry companies. Yet, the online booking system of the few remaining Greek Ferry companies doesn't support the option of e-ticket. As you understand, this is not an issue of FerriesinGreece.com but of all online travel agencies in Greece. In order to travel, you must have the printed tickets at hand. After booking your ferry online, you can get the printed tickets by choosing one of the aforementioned options.

If you want to change any reservation you have made through our online booking system, you have to contact us by e-mail at least 3 working days prior to the departure date. You must give us the details of your ferry reservation (customer and reservation codes) and inform us of what changes you wish to make.

From that time on, we check the ferry schedules, and depending on the availability and ticket prices at that time, we try to make the required changes. You should know that, for every change, there is an amendment service fee of '12.30' 'EUR' (12.30 Euro), unless you have purchased the Business Service Package, in which case the amendment service fee does not apply. Moreover, note that if the new tickets are more expensive, you will be required to pay the applicable ticket rate difference.

You can also change the tickets at any central office of the ferry company at least 24 hours prior to the scheduled departure time or even later depending on the policy of the specific ferry company.

In the case that your itinerary is canceled due to bad weather, you will be entitled to a refund of the ticket rate of the specific itinerary.

To receive this refund, we need to have the printed physical tickets in our hands, as that is in accordance with the terms and conditions of all ferry companies. That means that if you have not printed the specific tickets locally, you should email us to ask to proceed with this refund or to use the ticket rate to book alternative tickets upon availability.

If, on the other hand, the physical tickets are already printed and you have them in your hands, you will need to either send them back to our office for a refund or to proceed to a local central agency that will stamp your tickets as officially canceled. Depending on their policy, they will either give you back the stamped tickets in order to send them to our office for a refund from us, or they will keep them and refund you locally. They can also help you locally to change your tickets upon availability. If you send us back the tickets, please make sure to send them securely, as we cannot be held responsible in case they get lost.

In case of a strike, we always do our best to inform all the passengers as soon as there is a formal announcement from the Panhellenic Seamen's Federation or the ferry companies. We understand the inconvenience in such situations and always try our best and suggest available alternatives. In case a trip is canceled due to a strike, the ticket rate of the specific trip is fully refundable. In order to receive this refund, we need to have the printed physical tickets in our hands, as that is in accordance with the terms and conditions of all ferry companies. That means that if you have not printed the specific tickets locally, you should email us asking us to proceed with this refund or to use the ticket rate to book alternative tickets for you upon availability.

If, on the other hand, the physical tickets are already printed and you have them in your hands, you will need to either send them back to our office for a refund or to proceed to a local central agency that will stamp your tickets as officially canceled. Depending on their policy they will either give you back the stamped tickets in order to send them to our office for a refund from us, or they will keep them and refund you locally. They can also help you locally to change your tickets upon availability. If you send us back the tickets, please make sure to send them securely as we cannot be held responsible in case they get lost.

It is advisable to change your ferry tickets for an itinerary on the day before the strike, as itineraries on the days after the strike might also be affected by general changes in schedules.

In case you wish to cancel ferry tickets that have already been issued, you will be refunded according to the ferry company's cancellation policy. We must be notified in written form (by e-mail) at least 3 working days prior to the departure date; otherwise, we are not responsible if the cancellation is not possible due to lack of time. A cancellation service fee of '5' 'EUR' (5 Euro) will apply, unless you have purchased the Business Service Package, in which case the cancellation service fee does not apply.

In case you wish to amend ferry tickets that have already been issued, there is an amendment service fee of '12.30' 'EUR' (12.30 Euro) per reservation (unless you have purchased the Business Service Package, in which case the amendment fee does not apply) and we must be notified in written form (via e-mail) at least 3 working days prior to the departure date. The payment of the amendment service fee '12.30' 'EUR' (12.30 Euro) must also be completed at least 3 working days before the departure date, and if that is not possible for any technical reason, we should be notified on time to suggest an alternative solution. Moreover, note that if the new tickets are more expensive, you will be required to pay the applicable ticket rate difference. Our company will not be held responsible if the amendment is not completed due to receiving the payment too late or not being informed about the payment by email on time. You can only amend tickets of a ferry company to another date or trip of the same ferry company, and only if there is availability for the desired itinerary. You can also amend the tickets at any central office of a ferry company at least 24 hours prior to the scheduled departure time or even later depending on the policy of the specific ferry company.

We must be in possession of the original tickets in order to cancel or amend them. If the physical paper tickets have already been printed and you have them in your hands, you will need to send them back to us (does not concern E-tickets). If we do not have the tickets at hand, the ferry company will not refund the tickets. Shipment expenses for sending us back the tickets are covered by the passenger.

Once you have booked your ferry tickets through our Online Booking Application, there are the following ways to get them in your hands.

A. You can get your ferry tickets from the central kiosk of the ferry company on the day of the departure.
Our staff will send you the final confirmation with the client number. With this confirmation paper and your passport, you can go to the central kiosk of the ferry company at the port on the day of your departure and get your tickets. This option applies to most ferry companies.

B. E-tickets: Get your boarding pass online.
Note that online boarding passes are available for most ferry companies. At the 1st step of the booking process, you can see which ferry companies offer e-tickets.

You can use our new tool, the Connections finder. This tool proposes you to select 2 destinations and afterwards, it will inform if there are any direct connections and if you can reach your desired destination with an intermediary stop.

We always recommend booking your ferry trip at least one day before your flight date. Ferry itineraries are susceptible to delays due to unpredictable reasons, such as bad weather and mechanical problems of the vessel, or another rescheduling.

Bank fees: Our bank fees are 1.7% of your total ticket price.
Paypal fees: Paypal fees are 3.4% + '0.35' 'EUR' (0.35 Euro) + "cross border" fee (0.5% to 2% depending of your country) of your total ticket price.

Handling fees: Our handling fees depend on the ticket value of the reservation. In detail,
- for reservations with ticket value up to '50' 'EUR' (50 Euro), the handling fee is '4' 'EUR' (4 Euro)
- for reservations with ticket value up to '100' 'EUR' (100 Euro), the handling fee is '7' 'EUR' (7 Euro)
- for reservations with ticket value from '101' 'EUR' (101 Euro) to '200' 'EUR' (200 Euro), the handling fee is '10' 'EUR' (10 Euro)
- for reservations with ticket value greater than '201' 'EUR' (201 Euro), the handling fee is '12' 'EUR' (12 Euro).

Most online travel agencies globally charge Handling Fees. This is in force so we can cover the expenses needed to offer you:
- Premium Service and assistance for whatever problem or question you may have.
- Information by email and SMS as soon as the ferry company notifies us of a canceled or changed itinerary to try to find the best and most convenient solution for you.
- Fast replies to your emails.

If the Online Booking Engine does not confirm your reservation, it is possible that the cabin/ seat you have chosen is not available. The application may show you that the seats are available at first, but when you decide to book them maybe someone else has done it before you.

Sometimes it happens that our bank rejects your payment or that your bank does not allow it to be completed. In such cases, you receive an error message explaining that your payment has been declined. That can happen for different reasons, such as having entered an incorrect digit of your credit card details, not having enough credit on it, or simply that there was a connection error between the banks. We suggest trying again later making sure you enter all the credit card details correctly or try to use another credit card.
Please note that we only accept Visa, Maestro, Discover, Mastercard, Diners Club, American Express and PayPal.

Furthermore, we use a 3D-secured transactions system in order to avoid fraudulent transactions. If your credit card is not enabled to allow 3D-secured transactions, it can be rejected for security reasons especially if the attempt of payment is made outside Greek business hours. On such occasions, we recommend trying again during these hours or using a 3D-enabled credit card. If the problem persists, please contact your bank for further information.

You cannot use the Online System to book ferry tickets if you do not have a credit card. Instead, you can use our engine to get informed on the ferry schedules, the vessels and the ticket prices.

Most ferries are accessible to disabled people as they are equipped with electric escalators or elevators from the ramp to the decks or cabins. Some vessels also offer special cabins for people with disabilities. If you have any special requirements or need special assistance please contact us before booking your trip.

As every ferry company has a different pet policy, you should visit the relevant policy page prior to your booking to get properly informed. The policies include detailed information on traveling with pets as well as possible restrictions and conditions.

On most conventional ferries with a garage, you can take your bike with you at no extra cost. You will be requested to place it in a designated area (usually in the garage). If you are traveling with a Flying Dolphin, a Catamaran, or other small Speed boats, please contact us before booking to check if the specific vessel allows bikes.

Discounts for ferry tickets are available depending on the passenger category and the policy of each ferry company.
In general:
- Infants usually travel free of charge.
- Children are entitled to reduced fares (in most cases 50% discount).
The eligible age groups for infant and child discounts are determined individually by each ferry company.

Additional discounts also apply to specific passenger categories, such as:
- Large families - only for Greek citizens (for families with more than 3 or 4 children).
- Students of Greek universities.
- Holders of ISIC student cards (accepted by selected ferry companies).
Passengers entitled to these special discounts will be requested to present valid supporting documents issued by the Greek authorities or the relevant organization during embarkation.