For cancellation policies per company, please see the next sections.
• According to the policy of all ferry companies, in order to cancel ferry tickets, we must hold them at hand, as they need to be returned to the ferry company to be refunded. Our company will not proceed with any cancellation or amendment without having the tickets. If tickets are sent back to our offices for cancellation, the amount returned will be according to the cancellation policy of the ferry company on the day we receive them.
• In case the passenger requests a ticket cancellation, the service fee is not refundable. Additionally, a '5' 'EUR' (5 Euros) cancellation fee will be deducted from the refundable amount that the passenger is entitled to, according to the ferry company's cancellation policy.
• Cancellations and amendments can not be made over the phone. They need to be requested in written form via email. We must be notified at least 5 working days prior to the departure date otherwise, we are not responsible if the cancellation/amendment is not possible due to lack of time.
• In case you wish to amend ferry tickets that have already been issued, there is a charge of '12.30' 'EUR' (12.30 Euros) per reservation and we must be notified in written form (via e-mail) at least 5 working days prior to the departure date. The payment of '12.30' 'EUR' (12.30 Euros) must also be completed at least 5 working days before the departure date. If this is not possible for any technical reason, we should be notified in time in order to suggest an alternative solution. Our company will not be held responsible if the amendment is not completed due to receiving the payment too late or not being informed about the payment by email in time. You can only amend tickets of a ferry company to another date ticket for the same ferry company and only if there is availability for the desired itinerary. We can make amendments in accordance with the regulations of each ferry company. It is not possible to add passengers, vehicles, or additional trips to an already existing booking. You can also amend the tickets at any central office of the ferry company at least 24 hours prior to the scheduled departure time. In order for our company to proceed to an amendment or cancellation, we must possess the original tickets. Our company is not responsible if the amended tickets will not reach you on time for any reason, such as a delay in the courier service, you lost the tickets at the hotel, etc.
• In case of a canceled itinerary, our company is not responsible for any further refund apart from the ferry ticket rate. This rate will be refunded only after we receive the unused tickets. In case the tickets are prepaid and have not been printed, the passenger has to inform our company via email in order to cancel the tickets. This process is not done automatically.
• In case a ticket is canceled, either after the client's decision or because of a problem, our company is not responsible if the exchange currency has changed and the client is refunded with less or more money.
If you wish to cancel ferry tickets that have already been issued, you will be refunded according to the ferry company’s cancellation policy.
• Our company reserves the right not to process a refund to the client if the according compensation has not been received by the ferry company. This means that, on some special occasions, refunds may take some time to show in the client's credit card account. This depends on when we receive the refund for the canceled tickets from the ferry company.
• In case a passenger requests ticket cancellation and the tickets have been sent out by courier, the courier fee is not refundable. Also, when asking for cancellation, the passenger must send us back the issued tickets. If we do not have the tickets at hand, the ferry company will not refund them. The passenger is charged with the shipment expenses for sending us back the tickets.
• In no case are the service fees paid refundable.
• In case of loss or destruction of the shipment containing the ferry tickets by fault of the courier company, the refund is only the cost of the shipment and not the total ticket value. This is according to the terms and conditions of the DHL and Geniki Taxydromiki courier companies and no further refund will be made by our company.
• The credit card used for the payment must always belong to one of the passengers. In case the credit card of a third person is used, we will ask for the ID proof of the cardholder and a written confirmation that the cardholder accepts the charge.
Our company is entitled to require users to provide any personal data and information (e.g. copy of an ID card or passport or driving license, certificate of home address, etc.) when considered necessary in order to prevent fraudulent transactions and to secure that the user of our services is the legal owner of the credit card used. These personal data are used only for security reasons and get deleted afterward. We will never use your personal data for malicious reasons or reveal them to any third party.
Our company reserves the right to cancel any booking if the user fails to provide the requested documentation within the timeframe required.
• In rare cases a small fee of '0.50' 'EUR' (0.50 Euros) up to '1' 'EUR' (1 Euro) per ticket may be charged by the representative agency of the ferry company for picking up prepaid tickets.
• In no case will our company be held responsible for any delays in the ferry schedules or in the event of the customer not being satisfied with the services provided by the ferry company for any reason. For such complaints and any claims for such reasons, the customer shall contact the ferry company directly.
• In no case will our company be held responsible for any charges that occurred by a mistake or negligence of the user, like entering the wrong trip details, dates, contact details, etc. in the online ferry booking engine.
Our Company's Terms and Conditions
Ticket Policy
Policy Approved by the Hellenic Ministry of Mercantile Marine
• The ticket is issued in the passenger's name, it is personal and non-transferable. It is valid only for the class and the trip for which the ticket has been issued.
• The fare does not include catering.
• Passengers should be at the embarkation area of the ship one (1) hour before departure. If the passenger is not in time for sailing, s/he is not entitled to a ticket refund.
• Children up to 4 years old travel free of charge and are not entitled to bed, while children over 4 and up to 10 years old pay a reduced fare and are entitled to bed.
• The holder of a full ticket is allowed to carry luggage up to 40 kilos or 1 cubic meter free of charge.
• In case of ticket loss, the ticket can not be replaced and the fare can not be refunded.
• The shipping company is not responsible for any damage or loss of the passenger's luggage that is under the personal care of him/her during the trip.
• Jewelry, money and valuable objects can be delivered to the ship's accounting office for safekeeping.
• The shipping company will not be responsible for any delay in sailing, deviation and not following the regular route, due to bad weather conditions or after orders of the Ministry of Mercantile Marine or the Harbor Authorities, or due to superior force.
• It is forbidden for passengers to carry explosives, inflammable, incendiary and other dangerous materials.
• The passengers are responsible for keeping the Harbor, Sanitary and Custom regulations.
• The passengers should comply with the captain's and the crew's orders regarding the maintenance of order and safety on the ship.
• The passenger should address any complaint during the trip to the ship's captain or first mate and, after arrival, to the shipping company or the Harbor Authorities.
• If the trip gets canceled for any reason due to the ship's responsibility, the fare is refunded without any further obligation of the shipping company towards the passenger.
• The shipping company has the right, after approval of the Ministry of Maritime Affairs, to replace the vessel for which the ticket was issued with another vessel.
Vehicle Transport Receipt Conditions
Approved by the Hellenic Ministry of Mercantile Marine
• The drivers have to load and unload the vehicles themselves.
• The vehicles should be at the port one (1) hour before departure and, in any case, at the time prescribed by the Port Regulation in force.
• The driver is not entitled to a refund of the fare if s/he is not present in time for sailing.
• In case of loss of vehicle transport receipt, the fare is not refunded.
• Passengers have to get out of their vehicles before their shipment aboard.
• The passengers should carry any objects they might need during the trip. After sailing, the entrance to the garage is forbidden.
• The transportation of explosives, incendiary and other dangerous materials is forbidden.
• The boarding priority order is determined by the Port Regulations of each Harbor Authorities where the vehicle is shipped.
Policies of Ferry Companies
For additional information on each company's specific policy, please visit the following links:
