Policy of the company
Cancellation Policy
For Cancellations of trips during the high Season (15/04/2025 until 22/04/2025 and 29/05/2025 until 30/09/2025):
• Up to 4 days before departure: Tickets are canceled without cancellation fees or they can be converted to open date tickets or for another departure date.
• Up to 2 hours before departure: 50% cancellation fees apply or alternatively tickets can be converted to open date tickets or for another departure date.
• Less than 2 hours before departure: Tickets cannot be cancelled or converted to open date tickets or to another date.
• After departure: Tickets cannot be cancelled or converted to open date tickets or to another date.
For Cancellations of trips during the middle Season (23/04/2025 until 28/05/2025):
• Up to 2 days before departure: Tickets are canceled without cancellation fees or they can be converted to open date tickets or for another departure date.
• Up to 2 hours before departure: 50% cancellation fees apply or alternatively tickets can be converted to open date tickets or for another departure date.
• Less than 2 hours before departure: Tickets cannot be cancelled or converted to open date tickets or to another date.
• After departure: Tickets cannot be cancelled or converted to open date tickets or to another date.
For Cancellations of trips during the low Season (20/03/2025 until 14/04/2025 and 01/10/2025 until 23/11/2025):
• Up to 24 hours before departure: Tickets are canceled without cancellation fees or they can be converted to open date tickets or for another departure date.
• Up to departure: 50% cancellation fees apply or alternatively, tickets can be converted to open date tickets or for another departure date.
• After departure: Tickets cannot be canceled or converted to open date tickets or to another date.
Open date tickets:
Open date tickets are valid for one year from the original issuing date. Open date tickets are not valid for embarkation unless replaced by new tickets with the date of departure.
If the fare of the new ticket is higher, passengers have to pay the difference. If the fare of the new ticket is lower, the difference in price is not refundable.
Open date tickets and replaced tickets cannot be cancelled.
Passengers Ticket Conditions
Approved by the Hellenic Ministry of Mercantile Marine
• The ticket is issued in the passenger's name, is personal and non-transferable. It is valid only for the class and the trip for which it was issued.
• The fare does not include catering.
• Passengers should be at the embarkation area of the ship one (1) hour before departure. If the passenger is not in time for sailing, he/she is not entitled to a refund of the fare.
• Children up to 4 years old travel free of charge and are not entitled to bed, while children over 4 and up to 10 years old pay a reduced fare and are entitled to bed.
• The bearer of a full ticket is allowed to carry free of charge luggage up to 40 kilos or 1 cubic meter.
• In case of loss of the ticket, it will not be replaced nor will the fare be refunded. The shipping company is not responsible for any damage or loss of the passengers luggage that is under the personal care of him/her during the trip.
• Jewelry, money and valuable objects may be delivered to the ships accounting office for safekeeping.
• The shipping company will not be responsible for any delay in sailing, deviation and not keeping normal route, due to bad weather conditions or orders of the Ministry of Mercantile Marine or the Harbor Authorities or due to force major.
• It is forbidden to the passengers to carry explosives, inflammable, incendiary and dangerous in general materials.
• The passengers are responsible for the observance of the Harbor, Sanitary and Custom regulations. The passengers should comply with the captains and the crew orders regarding the maintenance of order and the safety of the ship.
• The passenger should address any complaint during the trip to the ships captain or first mate and after the arrival, to the shipping company or to the Harbor Authorities.
• If for any reason the travel is cancelled due to the ships responsibility, the fare is refunded without any further obligation of the shipping company towards the passenger.
• The shipping company has the right, after approval of the Ministry of Mercantile Marine, to replace the vessel for which the ticket was issued with another vessel.
