Table of Contents:
• Photos• General Information• Fleet• Reviews (13)

Minoan Lines is a significant company within the Greek Shipping Industry. It is based in Heraklion of Crete and it has been a member of Grimaldi Group since 2008. Truly devoted to providing convenience, luxury and safety to its passengers it has developed rapidly during the last decades.
Its modern vessels established a connection between Athens and Crete (Piraeus port to Heraklion and Chania), while the company has recently added a few Cycladic islands to its itinerary (Milos, Santorini, Mykonos, Paros and Ios). In addition, they operate a route between Patra and Italy.

Present in the maritime industry since 1972, the company proceeded to almost total fleet renewal between 1998 and 2002 and has since then been equipped with modern and advanced highspeed ferries of the latest technology. The current fleet of Minoan Lines consists of 3 conventional ferries (Knossos Palace, Festos Palace and Kydon Palace) that reach 12 destinations.
Their cruise ferries have a modern design and they offer restaurants, garages, WiFi access, cabins for overnight trips, designated areas that are suitable for pets and special facilities for disabled passengers. Some vessels also provide additional facilities, including a gym, a spa center, or a conference room. The company encourages the use of electronic tickets as well.

Minoan Lines' goal is to offer services of high quality and safety to its passengers. The company has received many awards throughout the years, including the "Passenger Line of the Year" title by Lloyd's List in 2016, the "Best Greek Coastal Shipping Company" title at the Greek Hospitality Awards of 2020 and several awards at the Tourism Awards.

Moreover, the company has always supported eco-friendly transportation and it became the first Greek ferry company to install an exhaust gas cleaning system (scrubbers) on its vessels.

Photos

The high-speed ferry Santorini Palace in the port of Tourlos in Mykonos

The conventional ferry Festos Palace in the port of Piraeus

Night view of the conventional ferry Knossos Palace in the port of Piraeus

Another view of the conventional ferry Festos Palace in the port of Piraeus

Aerial view of the conventional ferry Festos Palace

The high-speed ferry Santorini Palace in the port of Paros

Night view of the conventional ferry Kydon Palace in the port of Piraeus

Minoan Lines Int Central Office

17, 25th August Street

Post Code: 712 02

Fax: +30 2810 330308

E-mail: info@minoan.gr

Website: https://www.minoan.gr

View on map

ATHENS, PIRAEUS

MINOAN LINES PIRAEUS CENTRAL AGENCY

Piraeus, 6 - 10 Thermopylon str. Agios Dionisis, Greece

Post Code: 18545

Phone: 0030 210 4145700

Fax: 0030 210 4145755

MINOAN LINES PIRAEUS PORT KIOSK

Piraeus, INSIDE GATE E2 and E3 close to the ferry departure point, Greece

Post Code: 18545

Phone: 0030 210 4145700

CORFU

MINOAN LINES CORFU CENTRAL AGENCY -PATRAS TRAVEL

Corfu, 4, Ethnikis Antistasseos str., Greece

Post Code: 49100

Phone: 0030 26610 39112

Fax: 0030 26610 35698

CRETE, CHANIA

MINOAN LINES PORT KIOSK CHANIA

Souda, Souda Port opposite ferry departure point, GREECE

Post Code: 73200

Phone: 0030 2821045911

Fax: 0030 28281045654

NANADAKIS TRAVEL

Chania, 2, El. Venizelou Str., GREECE

Post Code: 73132

Phone: +30 2821045911-12

Fax: +30 28281045654

CRETE, HERAKLION

MINOAN LINES HERAKLIO PORT AGENCY

Heraklio, Passengers Station, Embarkation Office Heraklion port, Crete, Greece , Greece

Post Code: 71202

Phone: 0030 2810 330198

Fax: 0030 28103 30855

MINOAN LINES HERAKLION CENTRAL AGENCY

Heraklio, 17, 25th August str. (Central Passenger Terminal of Heraklion Port), Greece

Post Code: 71202

Phone: 0030 2810 399899

Fax: 0030 28102 29646

IGOUMENITSA

MINOAN LINES IGOUMENITSA CENTRAL AGENCY

Igoumenitsa, Ioniou Pelagous, Greece

Post Code: 46100

Phone: 0030 26650 26715

Fax: 0030 26650 22101

MINOAN LINES IGOUMENITSA PORT OFFICE

Igoumenitsa, Inside Central Passengers\' station, port of Igoumenitsa, Greece

Post Code: 46100

Phone: 0030 26650 24404

Fax: 0030 26650 25833

IOS

ACTEON TRAVEL

Ios, Port of Ios, Greece

Post Code: 84001

Phone: 0030 22860 91343

Fax: 0030 22860 91088

IRAKLIA

GAVALAS EVANGELOS

Iraklia, Port of Iraklia, Greece

Post Code: 84300

Phone: 0030 22850 71539

Fax: 0030 22850 71561

MILOS

MILOS TRAVEL

Milos, Adamas Port, Greece

Post Code: 84801

Phone: 0030 22870 22000

Fax: 0030 22870 22688

MYKONOS

DELIA TRAVEL LTD

Mykonos, Akti Mavrogenous, Mykonos Port, Greece

Post Code: 84600

Phone: 0030 22890 22322

Fax: 0030 22890 24400

NAXOS

NAXOS TOURS

Naxos, Protopapadaki str.- (waterfront), Chora, Greece

Post Code: 84300

Phone: 0030 22850 24000

Fax: 0030 22850 23951

PAROS

POLOS TOURS

Paros, Parikia, Greece

Post Code: 84400

Phone: 0030 22840 22093

Fax: 0030 22840 21983

PATRA

MINOAN LINES PATRAS CETRAL AGENCY

Patra, Othonos - Amalias Str. 96 Embarkation: South Port of Patras , Greece

Post Code: 26222

Phone: 0030 26104 26000

Fax: 0030 26104 61188

PATRAIKA NAFTILIAKA PRAKTOREIA S.A.

Patra, 50, Iroon Polytechniou str, Greece

Post Code: 26441

Phone: 0030 2610 426000 - 1

Fax: 0030 2610 461188

SANTORINI (THIRA)

PELICAN TRAVEL

Santorini, Main square of Fira, Greece

Post Code: 84700

Phone: 0030 22860 22220

Fax: 0030 22860 22570

PELICAN TRAVEL - HELLENIC SEAWAYS PORT KIOSK

Santorini, Port of Athinios (opposite of the ferry\'s departure point), Greece

Post Code: 84700

Phone: 0030 22860 22220

Fax: 0030 22860 22570

SKIATHOS

SKIATHOS O.E

Skiathos, Syntagmatarhou Riga & Papadiamanti, Greece

Post Code: 37002

Phone: 0030 24270 22209

Fax: 0030 24270 22750

SYROS

ANDRIAKON SHIP & TOUR

Syros, 10, Akti Str. Papagou, Greece

Post Code: 84100

Phone: 0030 22810 84444

Fax: 0030 22810 86523

TINOS

MALLIARIS TRAVEL

Tinos, Pantanassis Square, Greece

Post Code: 84200

Phone: 0030 22830 24241

Fax: 0030 22830 24243

VOLOS

Sporades Shipping & Travel Agency

Volos, 332, Argonafton Str., Greece

Post Code: 38221

Phone: 0030 24210 23400

Fax: 0030 24210 35846

ITALY, ANCONA

MINOAN LINES ANCONA CENTRAL OFFICE

Ancona, Central Office: Lungomare Vanvitelli, 18, Italy

Post Code: 60121

Phone: 0039 071 201708

Fax: 0039 071 201933

MINOAN LINES ANCONA PORT OFFICE

Ancona, Check in office: Ancona Ferries Terminal - Via Einaudi, Italy

Phone: +3907156789

ITALY, TRIESTE

AGEMAR SRL

Trieste, Via Rossini 16, Italy

Post Code: 34123

Phone: 0039 040 363737

Fax: 0039 040 369276

HELLENIC LINES SRL

TRIESTE, Piazza N.Tommaseo 4, ITALY

Post Code: 34121

Phone: 0039 040 360333

Fax: 039 040 7606145

MINOAN LINES PORT OFFICE TRIESTE

TRIESTE, Ormeggio 57, Via della Rampa, ITALY

Post Code: 34123

Phone: 0039 040 9896556

Fax: 0039 040 9891235

MINOAN LINES TRIESTE PORT OFFICE

Trieste, Via della Rampa, very near to MOLO VII, Italy

Post Code: 34123

Phone: 0039 040 9896556

Fax: 0039 40 369276

ITALY, VENICE

MINOAN LINES VENICE PORT AGENCY

Venice, Stazione Marittima Magazzino 123 Venezia, Italy

Post Code: 30123

Phone: 0039 04124 07177

Fax: 0039 04124 47503

VENICE Ro Port MoS S.C.p.A

Venice, Via Autostrade del Mare (Via del Elettronica s.n.c.), Italy

Post Code: 30176

Phone: 0039 041 5478 611

Fax: 0039 041 5478 690

Cancellation Policy:

For Adriatic Lines
• From the date of the ticket issue and up to 30 days before the scheduled departure, 10% of the ticket rate plus fixed fees will be charged. - From 29 days up to 7 days before the scheduled departure: 30% of the ticket rate plus fixed fees will be charged.
• From 6 days up to 2 days before the scheduled departure: 50% of the ticket rate plus fixed fees will be charged.
• Less than 48 hours before the scheduled departure: No refund.
• Tickets can be converted to open date tickets up till 2 hours before departure time.Open date tickets cannot be refunded
• Special discount tickets are not refundable.

For Domestic lines
• From the date of the ticket issue and up to 14 days before the scheduled departure, the fare of the ticket is fully refundable.
• From 13 days up to 7 days before the scheduled departure: 75% refund.
• From 6 days up to 12 hours before the scheduled departure: 50% refund.
• Less than 12 hours before the scheduled departure: No refund.
• Tickets can be converted to open date tickets up till 2 hours before departure time.

Open date tickets:
Open date tickets are valid for one year from the initial travel date. Open date tickets are not valid for embarkation unless replaced by new tickets with the date of departure.
If the fare of the new ticket is higher, passengers have to pay the difference. If the fare of the new ticket is lower, the difference in price is not refundable.
Open date tickets and replaced tickets cannot be cancelled.

Due to Covid-19 Pandemic, the following cancellation policy applies for all tickets that have been issued before the 07-07-2020.:

IMPORTANT COVID-19 NOTICE:
• Altered cancellation policy of Minoan Lines due to Covid-19 Pandemic.
• Cancellation is not possible.
• You can convert your tickets into Open Date Tickets / Credit Voucher to use within 18 months from the date of your initial trip, on any route of the ferry company.
• In case you have not used your Open date tickets / Credit Voucher within this 18 months period, you will be entitled to a full refund of the tickets’ value.

Reservations and tickets

• Reservations or bookings can be made in cooperating travel agencies or the central offices of Minoan Lines.
• Tickets are personal: they cannot be transferred and they are valid for a specific route.
• Children up to 4 years old do not pay fare but a fare-free ticket has to be issued from the travel agency. Children up to 4 are not entitled a baby chair or seat. Children from 5 to 16 years old pay 50% of the ticket.
• Open date tickets are valid for one year from their issuing date. Their reservation must be confirmed to the travel agents in advance. Any difference in the ticket fare must be paid by the passenger.
• In case you lose your ticket, you must issue a new one and then declare it in writing to the company. If the original ticket is found non- utilized at the end of the year, then the ticket is refunded.

Delay or Cancellation of a Route

Minoan Lines is not responsible for any delay of departure due to extreme weather conditions, orders of the Ministry of Marine Merchandise or force majeure. The company has the right to substitute the vessel of the trip after approval of the Greek Ministry of Merchant Marine.

On board

Passengers must be at the port at least one hour before departure and vehicles at least two hours. Passengers are not allowed to stay in their car during the trip. The company is not responsible for any accident, loss or damage of a vehicle on embarkation/ disembarkation or during the trip.
People with special needs have access to all common areas of the ship and there are cabins specially designed for them. However, cabins are few so they are advised to book early. Passengers can leave their luggage in the vehicles but the company is not responsible for any loss or damage of them. During the trip, passengers are not allowed to reach the garage. Personal items or valuables can be given to the Purser Office for safekeeping.
Common areas are free to all passengers but you are not allowed to sleep or eat there. Pets travel free in specially designed kennels on the deck. They are not allowed to enter indoor public areas or cabins. Their owners are the sole responsible for their safety, hygiene and feeding. Pets should have valid health papers with them.

Camping on board

Camping on board passengers can use all public areas of the ship. They are provided electricity for the caravan for free and they can use the common WC and showers of the ship. For safety reasons, they are not allowed to use any cooking or heating gas on board. The service camping on board is available from April 1st to October 31st.

Passengers Ticket Conditions

Approved by the Hellenic Ministry of Mercantile Marine
• The ticket is issued in the passengers name, is personal and non-transferable. It is valid only for the class and the trip for which it was issued.
• The fare does not include catering.
• Passengers should be at the embarkation area of the ship one (1) hour before departure. If the passenger is not in time for sailing, he/she is not entitled to a refund of the fare. In case of cancellation, passengers are entitled 50% refund if they cancel their reservation before departure.
• Children up to 4 years old travel free of charge and are not entitled to bed, while children over 5 and up to 16 years old pay a reduced fare and are entitled to bed.
• The bearer of a full ticket is allowed to carry free of charge luggage up to 40 kilos or 1 cubic meter.
• In case of loss of the ticket, it will not be replaced nor the fare will be refunded. The shipping company is not responsible for any damage or loss of the passengers luggage that is under the personal care of him/her during the trip.
• Jewellery, money and valuable objects may be delivered to the ships accounting office for safekeeping.
• The shipping company will not be responsible for any delay in sailing, deviation and not keeping normal route, due to bad weather conditions or orders of the Ministry of Mercantile Marine or the Harbor Authorities or due to force major.
• It is forbidden to the passengers to carry explosives, inflammable, incendiary and dangerous in general materials.
• The passengers are responsible for the observance of the Harbor, Sanitary and Custom regulations. The passengers should comply with the captains and the crew orders regarding the maintenance of order and the safety of the ship.
• The passenger should address any complaint during the trip to the ships captain or first mate and after the arrival, to the shipping company or to the Harbor Authorities.
• If for any reason the travel is cancelled due to the ships responsibility, the fare is refunded without any further obligation of the shipping company towards the passenger.
• The shipping company has the right, after approval of the Ministry of Mercantile Marine, to replace the vessel for which the ticket was issued with another vessel.

Vehicle Transport Receipt Conditions

Approved by the Hellenic Ministry of Mercantile Marine
• The drivers are obligated to load and unload their vehicle.
• The vehicles should be at the waiting for shipment area one (1) hour before departure and in any case on the time prescribed by the Port Regulation in force.
• The driver is not entitled to refund of the fare if he is not in time for sailing, while if he states before sailing his intention not to ship his vehicle, he is entitled to a refund of half of the fare.
• In case of loss of vehicle transport receipt, the fare is not refunded.
• The vehicles passengers have to get out of them before their shipment aboard.
• The passengers should carry with them objects that they need during the travel. After sailing the entrance to the vehicle station is forbidden.
• The transportation of explosives, incendiary and dangerous in general materials is forbidden. The priority order is determined by the Port Regulations of each Harbor Authorities, where the vehicles are shipped.

Videos

View our selection of videos of Minoan Lines Int, presenting interior and exterior views of the fleet of Minoan Lines Int.

Offices

Minoan Lines Int Central Office

17, 25th August Street
Post Code: 712 02
Fax: +30 2810 330308
E-mail: info@minoan.gr
Website: https://www.minoan.gr
View on map

ATHENS, PIRAEUS

MINOAN LINES PIRAEUS CENTRAL AGENCY

Piraeus, 6 - 10 Thermopylon str. Agios Dionisis, Greece
Post Code: 18545
Phone: 0030 210 4145700
Fax: 0030 210 4145755

MINOAN LINES PIRAEUS PORT KIOSK

Piraeus, INSIDE GATE E2 and E3 close to the ferry departure point, Greece
Post Code: 18545
Phone: 0030 210 4145700

CORFU

MINOAN LINES CORFU CENTRAL AGENCY -PATRAS TRAVEL

Corfu, 4, Ethnikis Antistasseos str., Greece
Post Code: 49100
Phone: 0030 26610 39112
Fax: 0030 26610 35698

CRETE, CHANIA

MINOAN LINES PORT KIOSK CHANIA

Souda, Souda Port opposite ferry departure point, GREECE
Post Code: 73200
Phone: 0030 2821045911
Fax: 0030 28281045654

NANADAKIS TRAVEL

Chania, 2, El. Venizelou Str., GREECE
Post Code: 73132
Phone: +30 2821045911-12
Fax: +30 28281045654

CRETE, HERAKLION

MINOAN LINES HERAKLIO PORT AGENCY

Heraklio, Passengers Station, Embarkation Office Heraklion port, Crete, Greece , Greece
Post Code: 71202
Phone: 0030 2810 330198
Fax: 0030 28103 30855

MINOAN LINES HERAKLION CENTRAL AGENCY

Heraklio, 17, 25th August str. (Central Passenger Terminal of Heraklion Port), Greece
Post Code: 71202
Phone: 0030 2810 399899
Fax: 0030 28102 29646

IGOUMENITSA

MINOAN LINES IGOUMENITSA CENTRAL AGENCY

Igoumenitsa, Ioniou Pelagous, Greece
Post Code: 46100
Phone: 0030 26650 26715
Fax: 0030 26650 22101

MINOAN LINES IGOUMENITSA PORT OFFICE

Igoumenitsa, Inside Central Passengers\' station, port of Igoumenitsa, Greece
Post Code: 46100
Phone: 0030 26650 24404
Fax: 0030 26650 25833

IOS

ACTEON TRAVEL

Ios, Port of Ios, Greece
Post Code: 84001
Phone: 0030 22860 91343
Fax: 0030 22860 91088

IRAKLIA

GAVALAS EVANGELOS

Iraklia, Port of Iraklia, Greece
Post Code: 84300
Phone: 0030 22850 71539
Fax: 0030 22850 71561

MILOS

MILOS TRAVEL

Milos, Adamas Port, Greece
Post Code: 84801
Phone: 0030 22870 22000
Fax: 0030 22870 22688

MYKONOS

DELIA TRAVEL LTD

Mykonos, Akti Mavrogenous, Mykonos Port, Greece
Post Code: 84600
Phone: 0030 22890 22322
Fax: 0030 22890 24400

NAXOS

NAXOS TOURS

Naxos, Protopapadaki str.- (waterfront), Chora, Greece
Post Code: 84300
Phone: 0030 22850 24000
Fax: 0030 22850 23951

PAROS

POLOS TOURS

Paros, Parikia, Greece
Post Code: 84400
Phone: 0030 22840 22093
Fax: 0030 22840 21983

PATRA

MINOAN LINES PATRAS CETRAL AGENCY

Patra, Othonos - Amalias Str. 96 Embarkation: South Port of Patras , Greece
Post Code: 26222
Phone: 0030 26104 26000
Fax: 0030 26104 61188

PATRAIKA NAFTILIAKA PRAKTOREIA S.A.

Patra, 50, Iroon Polytechniou str, Greece
Post Code: 26441
Phone: 0030 2610 426000 - 1
Fax: 0030 2610 461188

SANTORINI (THIRA)

PELICAN TRAVEL

Santorini, Main square of Fira, Greece
Post Code: 84700
Phone: 0030 22860 22220
Fax: 0030 22860 22570

PELICAN TRAVEL - HELLENIC SEAWAYS PORT KIOSK

Santorini, Port of Athinios (opposite of the ferry\'s departure point), Greece
Post Code: 84700
Phone: 0030 22860 22220
Fax: 0030 22860 22570

SKIATHOS

SKIATHOS O.E

Skiathos, Syntagmatarhou Riga & Papadiamanti, Greece
Post Code: 37002
Phone: 0030 24270 22209
Fax: 0030 24270 22750

SYROS

ANDRIAKON SHIP & TOUR

Syros, 10, Akti Str. Papagou, Greece
Post Code: 84100
Phone: 0030 22810 84444
Fax: 0030 22810 86523

TINOS

MALLIARIS TRAVEL

Tinos, Pantanassis Square, Greece
Post Code: 84200
Phone: 0030 22830 24241
Fax: 0030 22830 24243

VOLOS

Sporades Shipping & Travel Agency

Volos, 332, Argonafton Str., Greece
Post Code: 38221
Phone: 0030 24210 23400
Fax: 0030 24210 35846

ITALY, ANCONA

MINOAN LINES ANCONA CENTRAL OFFICE

Ancona, Central Office: Lungomare Vanvitelli, 18, Italy
Post Code: 60121
Phone: 0039 071 201708
Fax: 0039 071 201933

MINOAN LINES ANCONA PORT OFFICE

Ancona, Check in office: Ancona Ferries Terminal - Via Einaudi, Italy
Phone: +3907156789

ITALY, TRIESTE

AGEMAR SRL

Trieste, Via Rossini 16, Italy
Post Code: 34123
Phone: 0039 040 363737
Fax: 0039 040 369276

HELLENIC LINES SRL

TRIESTE, Piazza N.Tommaseo 4, ITALY
Post Code: 34121
Phone: 0039 040 360333
Fax: 039 040 7606145

MINOAN LINES PORT OFFICE TRIESTE

TRIESTE, Ormeggio 57, Via della Rampa, ITALY
Post Code: 34123
Phone: 0039 040 9896556
Fax: 0039 040 9891235

MINOAN LINES TRIESTE PORT OFFICE

Trieste, Via della Rampa, very near to MOLO VII, Italy
Post Code: 34123
Phone: 0039 040 9896556
Fax: 0039 40 369276

ITALY, VENICE

MINOAN LINES VENICE PORT AGENCY

Venice, Stazione Marittima Magazzino 123 Venezia, Italy
Post Code: 30123
Phone: 0039 04124 07177
Fax: 0039 04124 47503

VENICE Ro Port MoS S.C.p.A

Venice, Via Autostrade del Mare (Via del Elettronica s.n.c.), Italy
Post Code: 30176
Phone: 0039 041 5478 611
Fax: 0039 041 5478 690
Policies

Cancellation Policy:

For Adriatic Lines
• From the date of the ticket issue and up to 30 days before the scheduled departure, 10% of the ticket rate plus fixed fees will be charged. - From 29 days up to 7 days before the scheduled departure: 30% of the ticket rate plus fixed fees will be charged.
• From 6 days up to 2 days before the scheduled departure: 50% of the ticket rate plus fixed fees will be charged.
• Less than 48 hours before the scheduled departure: No refund.
• Tickets can be converted to open date tickets up till 2 hours before departure time.Open date tickets cannot be refunded
• Special discount tickets are not refundable.

For Domestic lines
• From the date of the ticket issue and up to 14 days before the scheduled departure, the fare of the ticket is fully refundable.
• From 13 days up to 7 days before the scheduled departure: 75% refund.
• From 6 days up to 12 hours before the scheduled departure: 50% refund.
• Less than 12 hours before the scheduled departure: No refund.
• Tickets can be converted to open date tickets up till 2 hours before departure time.

Open date tickets:
Open date tickets are valid for one year from the initial travel date. Open date tickets are not valid for embarkation unless replaced by new tickets with the date of departure.
If the fare of the new ticket is higher, passengers have to pay the difference. If the fare of the new ticket is lower, the difference in price is not refundable.
Open date tickets and replaced tickets cannot be cancelled.

Due to Covid-19 Pandemic, the following cancellation policy applies for all tickets that have been issued before the 07-07-2020.:

IMPORTANT COVID-19 NOTICE:
• Altered cancellation policy of Minoan Lines due to Covid-19 Pandemic.
• Cancellation is not possible.
• You can convert your tickets into Open Date Tickets / Credit Voucher to use within 18 months from the date of your initial trip, on any route of the ferry company.
• In case you have not used your Open date tickets / Credit Voucher within this 18 months period, you will be entitled to a full refund of the tickets’ value.

Reservations and tickets

• Reservations or bookings can be made in cooperating travel agencies or the central offices of Minoan Lines.
• Tickets are personal: they cannot be transferred and they are valid for a specific route.
• Children up to 4 years old do not pay fare but a fare-free ticket has to be issued from the travel agency. Children up to 4 are not entitled a baby chair or seat. Children from 5 to 16 years old pay 50% of the ticket.
• Open date tickets are valid for one year from their issuing date. Their reservation must be confirmed to the travel agents in advance. Any difference in the ticket fare must be paid by the passenger.
• In case you lose your ticket, you must issue a new one and then declare it in writing to the company. If the original ticket is found non- utilized at the end of the year, then the ticket is refunded.

Delay or Cancellation of a Route

Minoan Lines is not responsible for any delay of departure due to extreme weather conditions, orders of the Ministry of Marine Merchandise or force majeure. The company has the right to substitute the vessel of the trip after approval of the Greek Ministry of Merchant Marine.

On board

Passengers must be at the port at least one hour before departure and vehicles at least two hours. Passengers are not allowed to stay in their car during the trip. The company is not responsible for any accident, loss or damage of a vehicle on embarkation/ disembarkation or during the trip.
People with special needs have access to all common areas of the ship and there are cabins specially designed for them. However, cabins are few so they are advised to book early. Passengers can leave their luggage in the vehicles but the company is not responsible for any loss or damage of them. During the trip, passengers are not allowed to reach the garage. Personal items or valuables can be given to the Purser Office for safekeeping.
Common areas are free to all passengers but you are not allowed to sleep or eat there. Pets travel free in specially designed kennels on the deck. They are not allowed to enter indoor public areas or cabins. Their owners are the sole responsible for their safety, hygiene and feeding. Pets should have valid health papers with them.

Camping on board

Camping on board passengers can use all public areas of the ship. They are provided electricity for the caravan for free and they can use the common WC and showers of the ship. For safety reasons, they are not allowed to use any cooking or heating gas on board. The service camping on board is available from April 1st to October 31st.

Passengers Ticket Conditions

Approved by the Hellenic Ministry of Mercantile Marine
• The ticket is issued in the passengers name, is personal and non-transferable. It is valid only for the class and the trip for which it was issued.
• The fare does not include catering.
• Passengers should be at the embarkation area of the ship one (1) hour before departure. If the passenger is not in time for sailing, he/she is not entitled to a refund of the fare. In case of cancellation, passengers are entitled 50% refund if they cancel their reservation before departure.
• Children up to 4 years old travel free of charge and are not entitled to bed, while children over 5 and up to 16 years old pay a reduced fare and are entitled to bed.
• The bearer of a full ticket is allowed to carry free of charge luggage up to 40 kilos or 1 cubic meter.
• In case of loss of the ticket, it will not be replaced nor the fare will be refunded. The shipping company is not responsible for any damage or loss of the passengers luggage that is under the personal care of him/her during the trip.
• Jewellery, money and valuable objects may be delivered to the ships accounting office for safekeeping.
• The shipping company will not be responsible for any delay in sailing, deviation and not keeping normal route, due to bad weather conditions or orders of the Ministry of Mercantile Marine or the Harbor Authorities or due to force major.
• It is forbidden to the passengers to carry explosives, inflammable, incendiary and dangerous in general materials.
• The passengers are responsible for the observance of the Harbor, Sanitary and Custom regulations. The passengers should comply with the captains and the crew orders regarding the maintenance of order and the safety of the ship.
• The passenger should address any complaint during the trip to the ships captain or first mate and after the arrival, to the shipping company or to the Harbor Authorities.
• If for any reason the travel is cancelled due to the ships responsibility, the fare is refunded without any further obligation of the shipping company towards the passenger.
• The shipping company has the right, after approval of the Ministry of Mercantile Marine, to replace the vessel for which the ticket was issued with another vessel.

Vehicle Transport Receipt Conditions

Approved by the Hellenic Ministry of Mercantile Marine
• The drivers are obligated to load and unload their vehicle.
• The vehicles should be at the waiting for shipment area one (1) hour before departure and in any case on the time prescribed by the Port Regulation in force.
• The driver is not entitled to refund of the fare if he is not in time for sailing, while if he states before sailing his intention not to ship his vehicle, he is entitled to a refund of half of the fare.
• In case of loss of vehicle transport receipt, the fare is not refunded.
• The vehicles passengers have to get out of them before their shipment aboard.
• The passengers should carry with them objects that they need during the travel. After sailing the entrance to the vehicle station is forbidden.
• The transportation of explosives, incendiary and dangerous in general materials is forbidden. The priority order is determined by the Port Regulations of each Harbor Authorities, where the vehicles are shipped.

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KNOSSOS PALACE

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Reviews

Minoan Lines is rated 3.2 stars based on 13 users reviews.

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Bernd Franksaid on2023-01-16

Good ferry company

[Translated from German]
Good and unproblematic booking process. Boarding uncomplicated. Good equipment of the ferry, everything was clean. On time departure and arrival.
Jsaid on2022-10-14

Horrible, Don’t waste your time

Terrible service as both of the ferries we booked were cancelled and we were not informed via email or phone of the cancellation until we showed up to the port. They claimed that they alerted us however considering the fact that the rest of the passengers were there and just as clueless as us, it clearly was just a statement to avoid admitting fault. The response we were given was “oh sorry” and there was nothing done to help remedy the situation. If you’re going to spend the money, spend it on a flight between the islands instead of the ferry.
LIsaid on2022-09-22

Dissatisfaction

The boat was cancelled suddenly and without prior notice, resulting in us just staying on the island. Finally bought a plane ticket back to Athens at a high price. I was very unhappy with the trip.

Answer by Ferriesingreece Thank you for your feedback. We would like to inform you that your trip was cancelled due to bad weather for your safety.
In such force majeure conditions, the cancellation of a trip is decided by the port authorities a few hours before the vessel's departure time and this is also why we informed you about the cancellation on the same day of your departure.
The ferry company, Minoan lines, transferred your ticket to depart on the next day at no extra cost but since you rejected this option we cancelled and totally refunded the ticket rate that you had paid for this trip. Kindly notice that in case of a cancelled itinerary the ferry company is only responsible to refund the total ticket rate and not any further expenses that may occur. This is also in accordance with the terms and conditions that you accepted before proceeding with this booking.
Always at your disposal.
Michele Cotesaid on2022-09-08

Total Disorganization

[Auto translated]
I have a hard time explaining the fact that you are constantly working with the public, and you don't get more structured than that.

1. I saw a Ferry so the customers had to carry their suitcases up the stairs by hand....What a mess!
2. The entrance to get on board is in the same place as the cars.
3. The people are crowded in extreme heat and are not clearly directed, if we have to go to the left or right, apart from the fact, that they continuously shout you "Let's Go, Let's Go and we are in a queue....so impossible to run, and this is not the purpose, I HOPE.
4. With the Sound of Boarding Alarms blaring as well, to advise that boarding is about to end (and often, this caused by a DELAY from your Company itself.
5. We have to drop off our bags wherever we want to go OUFFF and what a mess it is to find our bags being pushed, dropped and dirtied by other customers. OUFFFF!
6. The entrance to board is often managed by only 1 or 2 employees, which does not give efficiency. 7) When exiting, the cars get out at the same time as the customers. .... What a risk of accident! 8. I sincerely think that it would be of CAPITAL IMPORTANCE to see to restructure your ways of making, since the comments that I collected around me were very negative and I often heard "ITS CRAZY" Good luck for the future and please improve this service which is more than necessary.
Joannysaid on2021-07-01

To recommend

[Translated by Ferriesingreece]
We did the Paros / Santorini crossing on the Santorini Palace and no complaints. Very comfortable boat, possibility of going outside, perfect service on board.
Raedwulfsaid on2019-10-02

3 hours late

It could have been made clear in the booking process that there are two ports at Patra. The ferry was 2 hours late boarding and 3 hours late arriving. Furthermore, we were not allowed off the ferry in Ancona for another 20 minutes by when the regular shuttle bus to the station had finished. Some regular travellers thought this delay was normal, in which case it should be in the schedule. Teachers with groups of schoolchildren had a particularly difficult time. The time of arrival seems designed to just avoid EU compensation regulations. On arrival foot passengers should either be allowed off first, or they should be able to leave the ferry on the other side so that they do not have to cross the vehicle route to get to the arrivals office. The cafeteria meals were both very large and very expensive - half portions and half prices would be batter. Otherwise lovely - good cabin etc.
Алексейsaid on2018-10-08

Santorini on a boat from Heraklion

[Translated from Russian]
We went to Santorini from Heraklion on High Speedboats (overnight, Ikarus hotel was rented), travel time 1 hour 50 minutes.
A very comfortable ship, better than in the plane (compare business class).
On the way back there was a delay with an arrival for half an hour - apparently there were lining due to traffic density on the pier of Santorini. In general, normal, acceptable food - at their own expense.
For two people, the tickets costed 250 euro, from the tour operator they would cost 400 euro.

[Original text]
Катались на Санторини из Ираклиона на ХайСпид катерах(с ночевкой, снимали отлель Икарус), время в пути 1 час 50 минут.
Очень камфортные параходики, лучше чем в самалете (сравниваю бизнес класс).
На обратном пути была задержка с посадкой на пол часа -видимо накладки из-за плотности движения на пристани Санторини были. В целом нормально, еда приемлимая - за свой счет.
На двоих уложились в 250евро, от туроператора выходило в 400евро.
Alekseisaid on2018-10-05

Great Ferry and service

[Translated from Russian]
I took a ferry from Crete to Santorini and back with Santorini Palace by Minoan Lines. Tickets were booked and paid in advance via the Internet. On the day of departure, we received tickets from the port for both directions. The ferry arrived and departed without much delay. There were no problems with embarking / disembarking. Everything was organized well. The route itself also does not cause problems. Calmness, a lot of places, you can walk while traveling.
"Santorini Palace" really goes very quickly, I did not think that such a colossus could travel at such speed.

[Original text]
Катался с о.Крит на о.Санторини и обратно компанией «Minoan Lines» на судне «Santorini Palace».
Билеты бронировал и оплачивал заранее через интернет. В день отъезда, в порту получил сами билеты в обе стороны. Паром приходит и отходит без сильных задержек. С посадкой/высадкой никаких проблем нет. Всё организовано хорошо. Сам путь тоже проблем не вызывает. Тихо спокойно, места много, можно ходить во время движения.
«Santorini Palace» действительно идёт очень быстро, не думал что такая махина может гнать с такой скоростью.

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