Policy of the company
Cancellation Policy
In case the ticket is cancelled more than 7 full days prior to departure date, then it is 100% refunded.
The ticket can be cancelled with 50% refund if it is cancelled from 7 days to 1 hour before the departure time.
Up till 1 hour before departure time there is a choice of changing the tickets into Open Dated tickets in order for them to be used for another trip.
There is a 50% discount offer for the vessel ‘Panagia Skiadeni’ when the outbound and return trip is on the same day. These offer tickets are not possible to be converted to open date tickets and they cannot be cancelled.
Tickets
The ticket is personal. It cannot be transmitted to another person or changed for another route.
In case you lose your ticket, you have to issue a new one. The lost ticket is not refunded
Children up to 5 years old do not pay a ticket fare, while children from 5 to 10 years old pay half of the ticket.
If you have issued a whole ticket, you are allowed to carry a luggage of 40kg with you
Open date tickets are valid for one year after their issue date. If the ticket fare has changed within this year, passengers must pay the difference. Passengers should communicate with their travel agent to make a reservation.
Alteration of ship schedule
The company is not responsible for any delay or cancellation of departure in case of bad weather conditions, force majeure and order of the Marine Merchandise Ministry or the Port Authorities. If the trip is cancelled by the Company, then the passenger is entitled to full refund of the ticket. The company has no other obligation to the passenger.
The company has the right to change the trip schedule, after the passengers are notified and the Ministry of the Merchandise Marine approves this change.
Traveling to Turkey
Passengers traveling between Turkey and Greece will be requested to pay port taxes before their embarkation. The amount for the port taxes is 15.30€ per person.
Cars to Turkey
Passengers who want to travel with their car from Turkey to Greece or from Greece to Turkey must have, upon boarding control, the car license with their name on it and international car insurance that includes Turkey/Greece. If they do not have these two elements, they will not be able to travel with their car to Turkey/Greece.
Pets
If a passenger travels with a pet, this should be mentioned when issuing the ticket. Passengers are the sole responsible for the hygiene and the safety of their pets on board and also for any conduct of their pets towards other passengers.
On board
The passenger should be at the port at least 30 minutes before the departure time. If they have a car, they should be there at least one hour before.
Passengers should comply with the instructions of the captain, the crew, the Ministry of Merchandise Marine and the port authorities.
Passengers are responsible for their personal items while on board. The company is not responsible for any loss or damage of them. Valuable personal belongings can be given to officers for storage.
Passengers Ticket Conditions
Approved by the Hellenic Ministry of Mercantile Marine
The ticket is issued in the passengers name, is personal and non-transferable. It is valid only for the class and the trip for which it was issued.
The fare does not include catering.
Passengers should be at the embarkation area of the ship one (1) hour before departure. If the passenger is not in time for sailing, he/she is not entitled to a refund of the fare.
Children up to 4 years old travel free of charge and are not entitled to bed, while children over 4 and up to 10 years old pay a reduced fare and are entitled to bed.
The bearer of a full ticket is allowed to carry free of charge luggage up to 40 kilos or 1 cubic meter.
In case of loss of the ticket, it will not be replaced nor the fare will be refunded. The shipping company is not responsible for any damage or loss of the passengers luggage that is under the personal care of him/her during the trip.
Jewellery, money and valuable objects may be delivered to the ships accounting office for safekeeping.
The shipping company will not be responsible for any delay in sailing, deviation and not keeping normal route, due to bad weather conditions or orders of the Ministry of Mercantile Marine or the Harbor Authorities or due to force major.
It is forbidden to the passengers to carry explosives, inflammable, incendiary and dangerous in general materials.
The passengers are responsible for the observance of the Harbor, Sanitary and Custom regulations. The passengers should comply with the captains and the crew orders regarding the maintenance of order and the safety of the ship.
The passenger should address any complaint during the trip to the ships captain or first mate and after the arrival, to the shipping company or to the Harbor Authorities.
If for any reason the travel is cancelled due to the ships responsibility, the fare is refunded without any further obligation of the shipping company towards the passenger.
The shipping company has the right, after approval of the Ministry of Mercantile Marine, to replace the vessel for which the ticket was issued with another vessel.
Vehicle Transport receipt Conditions
Approved by the Hellenic Ministry of Mercantile Marine
The drivers are obligated to load and unload their vehicle.
The vehicles should be at the waiting for shipment area one (1) hour before departure and in any case on the time prescribed by the Port Regulation in force.
The driver is not entitled to refund of the fare if he is not in time for sailing, while if he states before sailing his intention not to ship his vehicle, he is entitled to a refund of half of the fare.
In case of loss of vehicle transport receipt, the fare is not refunded.
The vehicles passengers have to get out of them before their shipment aboard.
The passengers should carry with them objects that they need during the travel. After sailing the entrance to the vehicle station is forbidden.
The transportation of explosives, incendiary and dangerous in general materials is forbidden. The priority order is determined by the Port Regulations of each Harbor Authorities, where the vehicles are shipped.
