Anek-Superfast was established in June 2011 as a result of the cooperation between two major Greek ferry companies Anek Lines and Superfast ferries. The goal of this cooperation was to provide fast and convenient service to the customers as both companies have vessels of the latest technology. The routes offered are between Patra and Italy (Ancona) and between Piraeus and Heraklion.
Discover more: General Information | Fleet | Reviews (5)
123-125 Syngrou Avenue & 3, Torva Street
Post Code: 117 45
Fax: +30 210 8919829
E-mail: reservations.heraklion@anek-superfast.com
Website: https://www.superfast.com
Piraeus, 24 Akti Kondili Str., Greece
Post Code: 18545
Phone: 0030 210 4197510
Fax: 0030 210 4114101
Piraeus, Inside Gate E3 of Piraeus port, Greece
Phone: 0030 210 4197510
Fax: 0030 210 4114101
Rafina, Port of Rafina (next to fish market), Greece
Post Code: 19009
Phone: 0030 22940 23150
Fax: 0030 22940 23350
Lavrio, New Port 19, Greece
Post Code: 19500
Phone: 0030 2292069380
Fax: 0030 2292060320
Amorgos, Port of Aegiali, Greece
Post Code: 84008
Phone: 0030 22850 73032
Fax: 0030 22850 73231
Katapola, Port of Katapola, Greece
Post Code: 84008
Phone: 0030 22850 71201
Fax: 0030 22850 71278
Katapola, Katapola, Amorgos , Greece
Post Code: 84008
Phone: 0030 22850 71256
Fax: 0030 22850 74119
Andros, Gavrio, Greece
Post Code: 84500
Phone: 0030 22820 71542
Fax: 0030 22820 29277
Chalki, Chalki, Greece
Post Code: 85110
Phone: 0030 22460 45281
Fax: 0030 22460 45219
Chios, 28 Kanari Str., Greece
Post Code: 82100
Phone: 0030 22710 41390
Fax: 0030 22710 41391
Chios, 10 Neorion Str., Greece
Post Code: 82100
Phone: 0030 22710 29292
Fax: 0030 22710 22810
Corfu, 6, Ethn. Antistaseos Str., New Port, Greece
Post Code: 49100
Phone: 0030 26610 24503-4
Fax: 0030 26610 36935
Corfu, 22, Ethnikis Antistasseos str, Greece
Post Code: 49 100
Phone: 0030 26610 81222
Fax: 30 26610 26426
Chania, Sof. Venizelos square, Greece
Post Code: 73134
Phone: 0030 28210 27500
Fax: 0030 28210 27505
Souda-Chania, Souda Square, Greece
Post Code: 73134
Phone: 0030 28210 80050
Fax: 0030 28210 80051
Heraklio, 11 Dimokratias Ave., Greece
Post Code: 71306
Phone: 0030 281022 2481-2
Fax: 0030 2810 346379
Heraklio, Inside the Passengers Hall on Heraklion port, Greece
Post Code: 71306
Phone: 0030 281022 2481-2
Fax: 0030 2810 346379
Sitia, 83 V. Kornarou Str., Greece
Post Code: 72300
Phone: 0030 28430 28555
Fax: 0030 28430 22492
Sitia, On the port of Sitia, Greece
Post Code: 72300
Phone: 0030 28430 28555
Fax: 0030 28430 22492
Donoussa, Port of Donoussa, Greece
Post Code: 84300
Phone: 0030 22850 51570
Fax: 0030 22850 51607
Folegandros, Punta Square, Folegandros, Greece
Post Code: 84011
Phone: 0030 22860 41158
Fax: 0030 22860 41159
Igoumenitsa, Ag. Apostolon 7-9, New Port Egnatia, Greece
Post Code: 46 100
Phone: 0030 26650 29 200
Fax: 0030 26650 28 156
IOS, IOS PORT, GREECE
Post Code: 84001
Phone: 0030 22860 91252
Fax: 0030 22860 91067
Iraklia, Port of Iraklia, Greece
Post Code: 84300
Phone: 0030 22850 71539
Fax: 0030 22850 71561
Kalymnos, Papamihail Sqr, Agios Nikolaos, Greece
Post Code: 85200
Phone: 0030 22430 23700
Fax: 0030 22430 28651
Kalymnos, Enoria Christou, Greece
Post Code: 85200
Phone: 0030 22430 23700
Fax: 0030 22430 23700
Kalymnos, Aghios Nikolaos, Greece
Post Code: 85200
Phone: 0030 22430 28777
Fax: 0030 22430 22608
Karpathos, Diafani, Greece
Post Code: 85700
Phone: 0030 22450 51410
Fax: 0030 22450 51316
Karpathos, P.O. Box 161, Greece
Post Code: 85700
Phone: 0030 22450 22235
Fax: 0030 22450 23342
Kasos, Kasos, Greece
Post Code: 85800
Phone: 0030 22450 41323
Fax: 0030 22450 41036
Korissia, Korissia, Greece
Post Code: 84002
Phone: 0030 22880 21920-1
Fax: 0030 22880 21432
Kea, Greece
Phone: 0030 22880 21920
Fax: 0030 22880 21920
Kimolos, Kimolos, Greece
Post Code: 84004
Phone: 0030 22870 51219
Fax: 0030 22870 51305
Kos, 4, Ant. Ioannidi Str., Greece
Post Code: 85300
Phone: 0030 22420 29900
Fax: 0030 22420 24864
KOS, INSIDE PORT OF KOS, Greece
Post Code: 85300
Phone: 0030 22420 44970
Fax: 0030 22420 24864
Koufonissi, Koufonissi, Greece
Post Code: 84300
Phone: 0030 22850 71438
Fax: 0030 22850 74249
Kythnos, Merihas, Greece
Post Code: 84006
Phone: 0030 22810 32345
Fax: 0030 22810 32245
Leros, Laki, Greece
Post Code: 85400
Phone: 0030 22470 26000
Fax: 0030 22470 23364
Leros, Lakki, Greece
Post Code: 85400
Phone: 0030 22470 24000
Fax: 0030 22470 28023
Lesvos, Sigri, Greece
Post Code: 81112
Phone: 0030 22530 54430
Fax: 0030 22530 54430
Limnos, Port of Myrina, Parissidos Street 5, Greece
Post Code: 81400
Phone: 0030 22540 24617
Fax: 0030 22540 24446
Milos, Adamas Port, Greece
Post Code: 84801
Phone: 0030 22870 22000
Fax: 0030 22870 22688
Milos, Adamas, Greece
Post Code: 84801
Phone: 0030 22870 24024
Fax: 0030 22870 28005
Naxos, Protopapadaki str.- (waterfront), Chora, Greece
Post Code: 84300
Phone: 0030 22850 24000
Fax: 0030 22850 23951
Nisyros, Mandraki, Greece
Post Code: 85303
Phone: 0030 22420 31227
Fax: 0030 22420 31227
Paros, Parikia, Greece
Post Code: 84400
Phone: 0030 22840 21242
Fax: 0030 22840 22401
Patmos, Skala, Greece
Post Code: 85500
Phone: 0030 22470 31324
Fax: 0030 22470 31819
Patmos, Skala, Greece
Post Code: 85500
Phone: 0030 22470 31205
Fax: .
Patras, Akti Dimaion 55, Greece
Post Code: 26333
Phone: 0030 2610 365533
Fax: 0030 2610 342672
Patra, Othonos Amalia 12, Greece
Post Code: 262 23
Phone: 0030 2610 622500
Fax: 0030 2610 623574
Patra, Othonos & 25 Amalias Str., Greece
Post Code: 26221
Phone: 0030 26102 26053
Fax: 0030 26106 20462
Rodos, 111, Amerikis Str., Greece
Post Code: 85100
Phone: 0030 22410 22461
Fax: 0030 22410 22354
Rodos, On the port Akantia, Greece
Post Code: 85100
Phone: 0030 22410 22461
Fax: 0030 22410 22354
Rodos, 5, Sahtouri coast, Greece
Post Code: 85100
Phone: 0030 22410 35066
Fax: 0030 22410 39839
Santorini, Fira, Greece
Post Code: 84700
Phone: 0030 22860 22958
Fax: 0030 22860 22686
Santorini, Athinios port, Greece
Post Code: 84700
Phone: 0030 22860 23692
Fax: 0030 22860 22686
Shinoussa, Shinoussa, Greece
Post Code: 84300
Phone: 0030 22850 71175
Fax: 0030 22850 71176
Sikinos, On the port of Sikinos, Greece
Post Code: 84010
Phone: 0030 22860 51232
Fax: 0030 22860 51168
Symi, Ypolohagou Menikidi, Paralia, Greece
Post Code: 85600
Phone: 0030 22460 71307
Fax: 0030 22460 70011
Syros, 18, Akti Papagou, Greece
Post Code: 84100
Phone: 0030 22810 83400
Fax: 0030 22810 83508
Syros, 10, Akti S. Papagou Str, Greece
Post Code: 84100
Phone: 0030 22810 84444
Fax: 0030 22810 86523
Tilos, Port of Tilos, Greece
Post Code: 85002
Phone: 0030 22460 44360
Fax: 0030 22460 44315
Tinos, Pantanassis Square, Greece
Post Code: 84200
Phone: 0030 22830 24241
Fax: 0030 22830 24243
Ancona, Via XXIX Settembre 2/o, Italy
Post Code: 60122
Phone: 0039 07120 72346
Fax: 0039 07120 77904
Ancona, Nuova Stazione Marittima di Ancona, Via Einaudi 1, box no.4, Italy
Phone: 0039 07120 72275
Fax: 0039 07120 76387
Ancona, Via XXIX Settembre 2/0, Italy
Post Code: 60122
Phone: 0039 712072346
Fax: 0039 071 202219
Bari, Corso A. de Tullio 6, Italy
Post Code: 70120
Phone: 0039 080 52 82 809
Fax: 0039 080 52 82 828
Bari, Stazione Marittima Porto, Italy
Post Code: 70120
Phone: 0039 0805282828
Fax: 0039 080 5282444
Fusina, Venice, Fusina Ferry Terminal, Via dell Elettronica, Italy
Post Code: 30176
Phone: 0039 04152 86522
Fax: 0039 04124 19247
Cancellation Policy
Domestic Line Piraeus-Heraklion-Chania:
Tickets may be cancelled or changed by the travel agency that issued them or at the competent port offices and head ticket offices of ANEK SUPERFAST.
High Season (13/12/19–06/01/20, 28/02/20, 02/03/20, 10/04/20-26/04/20, 05/06/20, 08/06/20, 26/06/20-06/09/20):
- Up to 14 days before departure date: the tickets are 100% refundable or can be turned to open tickets.
- Up to 7 days before departure date: the tickets are 75% refundable or can be turned to open tickets.
- Up to 2 hours before departure: the tickets are 50% refundable or can be turned to open tickets.
- From 2 hours until the departure time: the tickets are 50% refundable and cannot be turned to open tickets.
- The company has no obligation to refund the tickets in case the cancellation is made during the last 2 hours before the departure or if passengers miss the trip.
For all other periods:
- Up to 1 hour before departure: the tickets are 100% refundable or can be turned to open tickets.
- From 1 hour until the departure time: the tickets are 50% refundable and cannot be turned to open tickets.
- The company has no obligation to refund the tickets in case the cancellations are made after the departure or if passengers miss the trip.
Refunds are issued only by the issuing ticket office upon the company's approval.
Adriatic Lines
Ticket cancellations are made at the central offices of Superfast Ferries or at the travel agency that issued the tickets.
- Tickets are 100% refundable if the cancellation is made up to 22 days before the departure.
- Tickets are 80% refundable if the cancellation is made from 21 days to 8 days before the departure.
- Tickets are 50% refundable if the cancellation is made from 7 days to 24 hours before the departure.
- If the cancellation is made less than 24 hours before the ferry departure or if the passenger does not show up at embarkation, then the tickets are not refundable at all.
- Passengers have the right to turn their ticket into OPEN with validity for one year from the date of issuance or change their traveling date.
Due to Covid-19 Pandemic, the following cancellation policy applies for all tickets that have been issued before the 07/07/2020.
IMPORTANT COVID-19 NOTICE:
Altered cancellation policy of Blue Star ferries due to Covid-19 Pandemic.
Cancellation is not possible.
You can convert your tickets into Open Date Tickets / Credit Voucher to use within 18 months from the date of your initial trip, on any route of the ferry company.
In case you have not used your Open date tickets / Credit Voucher within this 18 months period, you will be entitled to a full refund of the tickets’ value.
Passengers Ticket Conditions
Approved by the Hellenic Ministry of Mercantile Marine
The ticket is issued in the passengers name, is personal and non-transferable. It is valid only for the class and the trip for which it was issued.
The fare does not include catering.
Passengers should be at the embarkation area of the ship one (1) hour before departure. If the passenger is not in time for sailing, he/she is not entitled to a refund of the fare.
Children up to 4 years old travel free of charge and are not entitled to bed, while children over 4 and up to 10 years old pay a reduced fare and are entitled to bed.
The bearer of a full ticket is allowed to carry free of charge luggage up to 40 kilos or 1 cubic meter.
In case of loss of the ticket, it will not be replaced nor the fare will be refunded. The shipping company is not responsible for any damage or loss of the passengers luggage that is under the personal care of him/her during the trip.
Jewellery, money and valuable objects may be delivered to the ships accounting office for safekeeping.
The shipping company will not be responsible for any delay in sailing, deviation and not keeping normal route, due to bad weather conditions or orders of the Ministry of Mercantile Marine or the Harbor Authorities or due to force major.
It is forbidden to the passengers to carry explosives, inflammable, incendiary and dangerous in general materials.
The passengers are responsible for the observance of the Harbor, Sanitary and Custom regulations. The passengers should comply with the captains and the crew orders regarding the maintenance of order and the safety of the ship.
The passenger should address any complaint during the trip to the ships captain or first mate and after the arrival, to the shipping company or to the Harbor Authorities.
If for any reason the travel is cancelled due to the ships responsibility, the fare is refunded without any further obligation of the shipping company towards the passenger.
The shipping company has the right, after approval of the Ministry of Mercantile Marine, to replace the vessel for which the ticket was issued with another vessel.
Vehicle Transport Receipt Conditions
Approved by the Hellenic Ministry of Mercantile Marine
The drivers are obligated to load and unload their vehicle.
The vehicles should be at the waiting for shipment area one (1) hour before departure and in any case on the time prescribed by the Port Regulation in force.
The driver is not entitled to refund of the fare if he is not in time for sailing, while if he states before sailing his intention not to ship his vehicle, he is entitled to a refund of half of the fare.
In case of loss of vehicle transport receipt, the fare is not refunded.
The vehicles passengers have to get out of them before their shipment aboard.
The passengers should carry with them objects that they need during the travel. After sailing the entrance to the vehicle station is forbidden.
The transportation of explosives, incendiary and dangerous in general materials is forbidden. The priority order is determined by the Port Regulations of each Harbor Authorities, where the vehicles are shipped.
View our selection of videos of K/x Anek-superfast, presenting interior and exterior views of the fleet of K/x Anek-superfast.
123-125 Syngrou Avenue & 3, Torva Street
Post Code: 117 45
Fax: +30 210 8919829
E-mail: reservations.heraklion@anek-superfast.com
Website: https://www.superfast.com
Piraeus, 24 Akti Kondili Str., Greece
Post Code: 18545
Phone: 0030 210 4197510
Fax: 0030 210 4114101
Piraeus, Inside Gate E3 of Piraeus port, Greece
Phone: 0030 210 4197510
Fax: 0030 210 4114101
Rafina, Port of Rafina (next to fish market), Greece
Post Code: 19009
Phone: 0030 22940 23150
Fax: 0030 22940 23350
Lavrio, New Port 19, Greece
Post Code: 19500
Phone: 0030 2292069380
Fax: 0030 2292060320
Amorgos, Port of Aegiali, Greece
Post Code: 84008
Phone: 0030 22850 73032
Fax: 0030 22850 73231
Katapola, Port of Katapola, Greece
Post Code: 84008
Phone: 0030 22850 71201
Fax: 0030 22850 71278
Katapola, Katapola, Amorgos , Greece
Post Code: 84008
Phone: 0030 22850 71256
Fax: 0030 22850 74119
Andros, Gavrio, Greece
Post Code: 84500
Phone: 0030 22820 71542
Fax: 0030 22820 29277
Chalki, Chalki, Greece
Post Code: 85110
Phone: 0030 22460 45281
Fax: 0030 22460 45219
Chios, 28 Kanari Str., Greece
Post Code: 82100
Phone: 0030 22710 41390
Fax: 0030 22710 41391
Chios, 10 Neorion Str., Greece
Post Code: 82100
Phone: 0030 22710 29292
Fax: 0030 22710 22810
Corfu, 6, Ethn. Antistaseos Str., New Port, Greece
Post Code: 49100
Phone: 0030 26610 24503-4
Fax: 0030 26610 36935
Corfu, 22, Ethnikis Antistasseos str, Greece
Post Code: 49 100
Phone: 0030 26610 81222
Fax: 30 26610 26426
Chania, Sof. Venizelos square, Greece
Post Code: 73134
Phone: 0030 28210 27500
Fax: 0030 28210 27505
Souda-Chania, Souda Square, Greece
Post Code: 73134
Phone: 0030 28210 80050
Fax: 0030 28210 80051
Heraklio, 11 Dimokratias Ave., Greece
Post Code: 71306
Phone: 0030 281022 2481-2
Fax: 0030 2810 346379
Heraklio, Inside the Passengers Hall on Heraklion port, Greece
Post Code: 71306
Phone: 0030 281022 2481-2
Fax: 0030 2810 346379
Sitia, 83 V. Kornarou Str., Greece
Post Code: 72300
Phone: 0030 28430 28555
Fax: 0030 28430 22492
Sitia, On the port of Sitia, Greece
Post Code: 72300
Phone: 0030 28430 28555
Fax: 0030 28430 22492
Donoussa, Port of Donoussa, Greece
Post Code: 84300
Phone: 0030 22850 51570
Fax: 0030 22850 51607
Folegandros, Punta Square, Folegandros, Greece
Post Code: 84011
Phone: 0030 22860 41158
Fax: 0030 22860 41159
Igoumenitsa, Ag. Apostolon 7-9, New Port Egnatia, Greece
Post Code: 46 100
Phone: 0030 26650 29 200
Fax: 0030 26650 28 156
IOS, IOS PORT, GREECE
Post Code: 84001
Phone: 0030 22860 91252
Fax: 0030 22860 91067
Iraklia, Port of Iraklia, Greece
Post Code: 84300
Phone: 0030 22850 71539
Fax: 0030 22850 71561
Kalymnos, Papamihail Sqr, Agios Nikolaos, Greece
Post Code: 85200
Phone: 0030 22430 23700
Fax: 0030 22430 28651
Kalymnos, Enoria Christou, Greece
Post Code: 85200
Phone: 0030 22430 23700
Fax: 0030 22430 23700
Kalymnos, Aghios Nikolaos, Greece
Post Code: 85200
Phone: 0030 22430 28777
Fax: 0030 22430 22608
Karpathos, Diafani, Greece
Post Code: 85700
Phone: 0030 22450 51410
Fax: 0030 22450 51316
Karpathos, P.O. Box 161, Greece
Post Code: 85700
Phone: 0030 22450 22235
Fax: 0030 22450 23342
Kasos, Kasos, Greece
Post Code: 85800
Phone: 0030 22450 41323
Fax: 0030 22450 41036
Korissia, Korissia, Greece
Post Code: 84002
Phone: 0030 22880 21920-1
Fax: 0030 22880 21432
Kea, Greece
Phone: 0030 22880 21920
Fax: 0030 22880 21920
Kimolos, Kimolos, Greece
Post Code: 84004
Phone: 0030 22870 51219
Fax: 0030 22870 51305
Kos, 4, Ant. Ioannidi Str., Greece
Post Code: 85300
Phone: 0030 22420 29900
Fax: 0030 22420 24864
KOS, INSIDE PORT OF KOS, Greece
Post Code: 85300
Phone: 0030 22420 44970
Fax: 0030 22420 24864
Koufonissi, Koufonissi, Greece
Post Code: 84300
Phone: 0030 22850 71438
Fax: 0030 22850 74249
Kythnos, Merihas, Greece
Post Code: 84006
Phone: 0030 22810 32345
Fax: 0030 22810 32245
Leros, Laki, Greece
Post Code: 85400
Phone: 0030 22470 26000
Fax: 0030 22470 23364
Leros, Lakki, Greece
Post Code: 85400
Phone: 0030 22470 24000
Fax: 0030 22470 28023
Lesvos, Sigri, Greece
Post Code: 81112
Phone: 0030 22530 54430
Fax: 0030 22530 54430
Limnos, Port of Myrina, Parissidos Street 5, Greece
Post Code: 81400
Phone: 0030 22540 24617
Fax: 0030 22540 24446
Milos, Adamas Port, Greece
Post Code: 84801
Phone: 0030 22870 22000
Fax: 0030 22870 22688
Milos, Adamas, Greece
Post Code: 84801
Phone: 0030 22870 24024
Fax: 0030 22870 28005
Naxos, Protopapadaki str.- (waterfront), Chora, Greece
Post Code: 84300
Phone: 0030 22850 24000
Fax: 0030 22850 23951
Nisyros, Mandraki, Greece
Post Code: 85303
Phone: 0030 22420 31227
Fax: 0030 22420 31227
Paros, Parikia, Greece
Post Code: 84400
Phone: 0030 22840 21242
Fax: 0030 22840 22401
Patmos, Skala, Greece
Post Code: 85500
Phone: 0030 22470 31324
Fax: 0030 22470 31819
Patmos, Skala, Greece
Post Code: 85500
Phone: 0030 22470 31205
Fax: .
Patras, Akti Dimaion 55, Greece
Post Code: 26333
Phone: 0030 2610 365533
Fax: 0030 2610 342672
Patra, Othonos Amalia 12, Greece
Post Code: 262 23
Phone: 0030 2610 622500
Fax: 0030 2610 623574
Patra, Othonos & 25 Amalias Str., Greece
Post Code: 26221
Phone: 0030 26102 26053
Fax: 0030 26106 20462
Rodos, 111, Amerikis Str., Greece
Post Code: 85100
Phone: 0030 22410 22461
Fax: 0030 22410 22354
Rodos, On the port Akantia, Greece
Post Code: 85100
Phone: 0030 22410 22461
Fax: 0030 22410 22354
Rodos, 5, Sahtouri coast, Greece
Post Code: 85100
Phone: 0030 22410 35066
Fax: 0030 22410 39839
Santorini, Fira, Greece
Post Code: 84700
Phone: 0030 22860 22958
Fax: 0030 22860 22686
Santorini, Athinios port, Greece
Post Code: 84700
Phone: 0030 22860 23692
Fax: 0030 22860 22686
Shinoussa, Shinoussa, Greece
Post Code: 84300
Phone: 0030 22850 71175
Fax: 0030 22850 71176
Sikinos, On the port of Sikinos, Greece
Post Code: 84010
Phone: 0030 22860 51232
Fax: 0030 22860 51168
Symi, Ypolohagou Menikidi, Paralia, Greece
Post Code: 85600
Phone: 0030 22460 71307
Fax: 0030 22460 70011
Syros, 18, Akti Papagou, Greece
Post Code: 84100
Phone: 0030 22810 83400
Fax: 0030 22810 83508
Syros, 10, Akti S. Papagou Str, Greece
Post Code: 84100
Phone: 0030 22810 84444
Fax: 0030 22810 86523
Tilos, Port of Tilos, Greece
Post Code: 85002
Phone: 0030 22460 44360
Fax: 0030 22460 44315
Tinos, Pantanassis Square, Greece
Post Code: 84200
Phone: 0030 22830 24241
Fax: 0030 22830 24243
Ancona, Via XXIX Settembre 2/o, Italy
Post Code: 60122
Phone: 0039 07120 72346
Fax: 0039 07120 77904
Ancona, Nuova Stazione Marittima di Ancona, Via Einaudi 1, box no.4, Italy
Phone: 0039 07120 72275
Fax: 0039 07120 76387
Ancona, Via XXIX Settembre 2/0, Italy
Post Code: 60122
Phone: 0039 712072346
Fax: 0039 071 202219
Bari, Corso A. de Tullio 6, Italy
Post Code: 70120
Phone: 0039 080 52 82 809
Fax: 0039 080 52 82 828
Bari, Stazione Marittima Porto, Italy
Post Code: 70120
Phone: 0039 0805282828
Fax: 0039 080 5282444
Fusina, Venice, Fusina Ferry Terminal, Via dell Elettronica, Italy
Post Code: 30176
Phone: 0039 04152 86522
Fax: 0039 04124 19247
Cancellation Policy
Domestic Line Piraeus-Heraklion-Chania:
Tickets may be cancelled or changed by the travel agency that issued them or at the competent port offices and head ticket offices of ANEK SUPERFAST.
High Season (13/12/19–06/01/20, 28/02/20, 02/03/20, 10/04/20-26/04/20, 05/06/20, 08/06/20, 26/06/20-06/09/20):
- Up to 14 days before departure date: the tickets are 100% refundable or can be turned to open tickets.
- Up to 7 days before departure date: the tickets are 75% refundable or can be turned to open tickets.
- Up to 2 hours before departure: the tickets are 50% refundable or can be turned to open tickets.
- From 2 hours until the departure time: the tickets are 50% refundable and cannot be turned to open tickets.
- The company has no obligation to refund the tickets in case the cancellation is made during the last 2 hours before the departure or if passengers miss the trip.
For all other periods:
- Up to 1 hour before departure: the tickets are 100% refundable or can be turned to open tickets.
- From 1 hour until the departure time: the tickets are 50% refundable and cannot be turned to open tickets.
- The company has no obligation to refund the tickets in case the cancellations are made after the departure or if passengers miss the trip.
Refunds are issued only by the issuing ticket office upon the company's approval.
Adriatic Lines
Ticket cancellations are made at the central offices of Superfast Ferries or at the travel agency that issued the tickets.
- Tickets are 100% refundable if the cancellation is made up to 22 days before the departure.
- Tickets are 80% refundable if the cancellation is made from 21 days to 8 days before the departure.
- Tickets are 50% refundable if the cancellation is made from 7 days to 24 hours before the departure.
- If the cancellation is made less than 24 hours before the ferry departure or if the passenger does not show up at embarkation, then the tickets are not refundable at all.
- Passengers have the right to turn their ticket into OPEN with validity for one year from the date of issuance or change their traveling date.
Due to Covid-19 Pandemic, the following cancellation policy applies for all tickets that have been issued before the 07/07/2020.
IMPORTANT COVID-19 NOTICE:
Altered cancellation policy of Blue Star ferries due to Covid-19 Pandemic.
Cancellation is not possible.
You can convert your tickets into Open Date Tickets / Credit Voucher to use within 18 months from the date of your initial trip, on any route of the ferry company.
In case you have not used your Open date tickets / Credit Voucher within this 18 months period, you will be entitled to a full refund of the tickets’ value.
Passengers Ticket Conditions
Approved by the Hellenic Ministry of Mercantile Marine
The ticket is issued in the passengers name, is personal and non-transferable. It is valid only for the class and the trip for which it was issued.
The fare does not include catering.
Passengers should be at the embarkation area of the ship one (1) hour before departure. If the passenger is not in time for sailing, he/she is not entitled to a refund of the fare.
Children up to 4 years old travel free of charge and are not entitled to bed, while children over 4 and up to 10 years old pay a reduced fare and are entitled to bed.
The bearer of a full ticket is allowed to carry free of charge luggage up to 40 kilos or 1 cubic meter.
In case of loss of the ticket, it will not be replaced nor the fare will be refunded. The shipping company is not responsible for any damage or loss of the passengers luggage that is under the personal care of him/her during the trip.
Jewellery, money and valuable objects may be delivered to the ships accounting office for safekeeping.
The shipping company will not be responsible for any delay in sailing, deviation and not keeping normal route, due to bad weather conditions or orders of the Ministry of Mercantile Marine or the Harbor Authorities or due to force major.
It is forbidden to the passengers to carry explosives, inflammable, incendiary and dangerous in general materials.
The passengers are responsible for the observance of the Harbor, Sanitary and Custom regulations. The passengers should comply with the captains and the crew orders regarding the maintenance of order and the safety of the ship.
The passenger should address any complaint during the trip to the ships captain or first mate and after the arrival, to the shipping company or to the Harbor Authorities.
If for any reason the travel is cancelled due to the ships responsibility, the fare is refunded without any further obligation of the shipping company towards the passenger.
The shipping company has the right, after approval of the Ministry of Mercantile Marine, to replace the vessel for which the ticket was issued with another vessel.
Vehicle Transport Receipt Conditions
Approved by the Hellenic Ministry of Mercantile Marine
The drivers are obligated to load and unload their vehicle.
The vehicles should be at the waiting for shipment area one (1) hour before departure and in any case on the time prescribed by the Port Regulation in force.
The driver is not entitled to refund of the fare if he is not in time for sailing, while if he states before sailing his intention not to ship his vehicle, he is entitled to a refund of half of the fare.
In case of loss of vehicle transport receipt, the fare is not refunded.
The vehicles passengers have to get out of them before their shipment aboard.
The passengers should carry with them objects that they need during the travel. After sailing the entrance to the vehicle station is forbidden.
The transportation of explosives, incendiary and dangerous in general materials is forbidden. The priority order is determined by the Port Regulations of each Harbor Authorities, where the vehicles are shipped.
A bit disappointing
Both ferries my wife and I took, one from Athens to Heraklion, one from Chania back to Athens. Both scheduled ships were changed to different ships. That is not a big deal as I do not know the difference between them, just a note that they can change without notice.
While on the ship, I paid for WiFi service, which is something the ship offers. It is not terribly expensive (3 Euros for 12 hours, for one device, for email/texts, stuff like that). Unfortunately the service is very spotty and not terribly reliable. Even being on holiday, I had work I needed to do via email, however, because of the spotty service, I was unable to complete my work.
While on boat, I was comfortable enough, but be advised it is definitely not cheap for drinks or food. For the most part the staff were friendly and spoke enough English.
Upon arrival to Pireaus from Chania, I had scheduled a Transfer (taxi) to pick us up about 15 minutes after scheduled arrival. Unfortunately again, the ferry was one hour late docking.
Thankfully the driver waited for us. This cost me an additional 10 Euros.
Nice ship, shame about the timetable
A very comfortable trip from Italy, to Greece.
Fortunately Bari is a really great to spend a night, as it wasn't clear initially that the ferry didn't sail on Fridays, which is when we arrived in Bari.
A very pleasant trip
[Translated from Russian]My friends and I traveled by ferry from Corfu to Bari. It was very easy to book the tickets, the ferry was clean, the seats were comfortable, the restaurant had delicious food and was not expensive to eat lunch. I recommend it to everyone who wants to travel comfortably.
Never again with this company
After buying and paying (546 euros) a ticket, with the early booking offer, for a round trip from Bari to Igoumenitsa (bridge passage and camper open deck), due to impediments (the camper is no longer in the availability of the writer), I asked the travel agency Ellade, as the contract conditions of the company, to change dates and vehicle for my trip. This request is accepted as long as you pay the difference in cost at the full price of the bridge passage and the full cost of the vehicle. I understand that I have to pay for the difference of the bridge passage but I do not accept to pay for the whole vehicle. The Superfast Italy Greece 2018 Brochure regarding the early booking offer reads as follows: "... Once confirmed, the reservation can be changed but not canceled. In the event of a change made after February 28th 2018, the difference between the early booking rate and the official rate must be paid. " Well, indeed bad: THE MOTO OFFICIAL RATE IS OF TWO THIRD PARTIES LOWER RATE EARLY BOOKING CAMPER OPEN DECK! Dear Anek-Superfast because you ask for the full payment of the vehicle when there is, in the change of the vehicle (I leave a place open deck for campers over 7 meters to have a motorcycle seat in the garage) a clear economic advantage to your favor? I try to give me an answer: in any case you have already collected € 546 since February and try to cash in another € 250 or so. I will make sure to give the widest diffusion to this review (travel sites and magazines) so as to prepare other unwary people who run into your unclear regulations. NEVER AGAIN WITH THIS COMPANY
It was pretty nice. The only thing that can be improved is the speed of Internet connection Thanks. =)
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