1511 reviews about our ferry services - Page 28

Good service, but there was one negative moment

The ticket buying process is simple and straightforward. At the time of payment, there were technical problems, but the manager almost instantly solved the problem after my request. Thank you very much!
The ferry was fine and the trip was pleasant.
But the was also something unpleasant.
We were supposed to go from Igoumenitsa to Bari. In the e-mails (as well as in the voucher) the number of the terminal was not indicated. In the booking, there was only the address of our ferry company office, where we must first print the tickets. But when you enter this address in google maps (Ag. Apostolon 7, Igoumenitsa), it leads you in the opposite direction, outside the port. There is no office there, and it was extremely unpleasant to find this out in the middle of the night, with suitcases in hands. This was our first ferry trip and we got pretty nervous while figuring out where we needed to go. So, it would be great for passengers to receive IN ADVANCE an accurate indication of the place where they need to come and where in fact all the offices of international ferry companies are located in Igoumenitsa: Igoumenitsa Ferry Port, Terminal number 2.
That's why I rate the servise only 4 stars.

Answer from Ferriesingreece.com
Thank you for your feedback. It is highly appreciated and very helpful in order to improve our services. We are very happy that you liked our services.
Concerning the central office of Superfast ferries in Igoumenitsa we contacted the ferry company in order to find out why this happened and they actually explained that they had indeed changed recently their central office on the specific port but had omitted to notify all agencies about it. Thanks to your review we were able to find this out so similar problems will not happen again. We are sorry for the inconvenience that was caused to you and that we did not find out this change earlier in order to prevent it.

Always at your disposal.

Several transports from island to island in the Cyclades

[Translated from French]
Very satisfied. Easy reservations. Fast refund in a particular situation (unfavorable weather). Very warm contacts. I recommend this service.

Good

Trip to Kea and back with 2 persons and a car. I made a failure by the booking online and payed twice instead of once. Had not even noticed it myself when iI got a mail that said I payed twice and that the wrong amount allready was booked backj to my account! The trip itself was smoothless, times of departing and arrival perfect. Recommended!

Good and fast

Contact and service was quick and good. Nothing to complain

Simple & good process

[Translated from German]
We did island hopping in Greece. Booking and reserving are clear and easy. It is not necessary to be at the port 1.5 hours before departure. About 40 minutes should be enough. It is a bit inconvenient to have the tickets printed out at a ticket office and even to charge a fee!
Otherwise, however, everything is fine, simple and a good process.

Answer from Ferriesingreece.com
Thank you for your feedback. Please note that more and more companies offer e-tickets every year and we hope that soon, the need of going to a local agency and retrieve the tickets will not be necessary.

Super success of the ferry between Cyclades islands

[Translated from French]
Easy to find information, then take tickets in a Blue Star office, and the boats ⛵ offered enormous comfort with very good service on board: Used between Mykonos and Paros (Blue Star Ferries) then Paros Santorini (Blue Star Ferries) and finally Santorini Mykonos (Sea jet).

Ferry to Kea

Impressed with the customer service, I had difficulty doing my booking online and had to call from abroad. The agent sorted out my issue in a swift way, very professional and friendly. The whole process is effortless from collecting the tickets at the booth, to boarding the car and disembarking. Thanks for a great experience.

Any time

[Translated from German]
We did island hopping in Greece. The bookings were very easy. The ferries were always on time. In fact, it is not necessary to be at the port 1.5 hours before departure. However, in the digital age, we found it unnecessary and time-consuming to have to go to an office every time to have the tickets printed! And to pay for it even though we had already paid a processing fee when booking!

Answer from Ferriesingreece.com
Thank you for your feedback!
Unfortunately, not all ferry companies propose E-tickets yet. But every year, more and more companies offer this option.

Great service!

We had to reschedule our trip to Greece due to covid in 2020 and were not able to use our ferry tickets. FerriesinGreece were very prompt and helpful in issuing a credit for our ticket and when we were ready to use them in 2021, they found the best tickets for us for the island we wanted using our credit. Their customer service is exceptional! Very professional, courteous, knowledgable, friendly and prompt in responding to requests! Great service! will use the again and again.

Everything went well

The booking process and the trip went very smoothly.
The need to go to the office to get the tickets is more complicated and therefore quite a stressful process.
The trip itself was pleasant, but long, the boat seemed slow (20km / h on the GPS).

Good experience

Overall everything went very well. The only note: we were informed to arrive 1.5 hour before departure but is is completely not necessary, boarding is very fast (took 10 min on Santorini).

All went well

The booking process, the ticket collection, and the trip were just fine. The customer support answered all our questions within an hour. Very happy with the service.

Good

The need to go to the office to take the tickets, without the possibility to get e-tickets, complicated as it is crowded and therefore stressful. The trip itself was nice, but extremely long (Naxos-Athens 5h30). Unfortunately, the fastest ones are too early.

Answer from Ferriesingreece.com
Thank you for your comment. Note that not all ferry companies propose E-tickets yet but year after year, more and more companies propose this option.

3 reservations in September 2021

[Translated from French]
The Booking on the website is very easy and the information received is clear.

We use it every year!

Since we have a house in Paros, we visit Greece many times every year and always use Ferriesingreece.