1512 reviews about our ferry services - Page 30

Difficult refund

[Translated from French]
I was notified the day before departure by SMS of the cancellation of the ferry trip. So, to get a refund, it's very complicated. It was then necessary to send by mail with the physical tickets even though I had booked via the internet and was debited via my bank card.
In any case, the means of communication for canceling the ferry trip the day before departure is not correct with regard to the customer. So I had to buy plane tickets instead.

Answer from Ferriesingreece.com
Thank you for your review.
We would like to inform you that when a trip is canceled due to bad weather, it is something that is decided by the port authorities a few hours before your departure time, so this is the reason why you have been informed only the same day.
However, our reservations department does answer calls from 7am, so we certainly could have helped you with instructions on how to purchase new tickets for another later departure if you had called us.
We would also like to clarify that as per the policy of all ferry companies you accepted prior to making this booking, to cancel ferry tickets we must have them on hand as tickets must be returned to the ferry company, in order to be refunded. In the event of an itinerary cancellation, our company is not responsible for any further refunds other than the ferry ticket price. This rate will only be refunded once we have received the unused tickets.
So the main problem was that when you asked us for the refund you had already printed the physical paper boarding tickets in an agency, otherwise we could have refunded them without you having to send the tickets back to us. Fortunately, we have already received them because you mailed them to us and you have already been refunded the full ticket price for the specific trip!
Always at your disposal.

Perfect organization + perfect handling during the pandemic

[Translated from German]
At the end of 2019 we had booked ferry trips between different islands for May 2019. Then came Corona. Ferriesingreece gave us great support in converting the tickets into open tickets (although the originals were lost at DHL). This year we were able to catch up on the trip and Ferrieingreece took over the complete new booking for us. First-class service and perfect and fast communication by email at all times.

Next time we will book with you again - thank you very much for a nice Greece experience and that we didn't have to worry about anything - just about getting to the ferry on time :-)

Easy and safe

Easy to find ferry routes and book online. Safe to Pre-pay. Easy to fill in nessesary information. Good information on Weather conditions and delays.

Perfect trips

Easy to book and ticket offices are right in the port.

Disappointment

[Translated from French]
Our Seajet boat leaving from Santorini - Sifnos on 09/06/2021 was canceled without any notification by email or SMS as expected in the email received the day before announcing bad wind conditions.
we had to take a ticket for the next day and find a hotel room at our expense.
For other inter-island trips afterward, we had no problem.

Answer from Ferriesingreece.com
Thank you for your review. We would like to inform you that according to our email communication, your trip from Santorini to Sifnos on September 6th was indeed canceled due to bad weather, and therefore we have already refunded you the full ticket price for the trip. We would like to point out that when a trip is canceled due to bad weather, it is something that is decided by the port authorities a few hours before departure and this, for your safety.
This means that it is very common that passengers cannot be informed of such a cancellation in time.
In addition, you had mistakenly put an additional digit (0) after the international code of your cell phone number so it was impossible to send you a last-minute SMS alert from the ferry company. This is also the reason why we informed you by e-mail the previous day, so that you could be alerted of the situation.
We are sorry that you had to pay an extra night at the hotel, but unfortunately in such a case of a canceled itinerary due to force majeure the ferry company is not obligated to make any compensation beyond the ticket price, in accordance with the terms and conditions that you accepted before making this reservation.
Always at your disposal.

Fantastic

Perfect trip and courteous staff

Excellent service

Would highly recommend taking ferries across the Greece islands. Easy to get your tickets, quick/fast ride, very comfortable ride as well.

A good solution

[Translated from French]
The site allows you to book all the ferries for a trip at once, they are responsive to changes.
We still need more precision on the different classes depending on the vessel.

Smoothly process

Our booking for multiple islands went smoothly.

Great service

I made a mistake in my booking and they were able to sort it out quickly and easily. We also got a text to say the outbound ferry had been cancelled and after contacting Ferries in Greece they gave us the other options, rebooked us and sorted the small refund due to ticket price differences. They were very responsive and we would use them again.
The only comment I would make is that when booking there is no way to choose where you want to sit, and when we were rebooked we were not provided with the seating options but on the ferry there were empty seats in different categories.

Ferry

Very good, timetables, online tickets and ferry.

Very good!

In Lavrio. Accessible, simple, affordable, good and practical service. Very good!

Reservation service only

[Translated from French]
The reservations website is fine.
But the operations on the port are of another age.
Communication on the change of ferry by SMS.

Bothered me a lot, must be e-ticket

It bothered me a lot to find the agency to collect my ticket. I booked online but collecting tickets from the agency was annoying and waste of time.

Answer from Ferriesingreece.com
Thank you for your feedback. Unfortunately, not all ferry companies propose e-tickets for the moment.

Booking Mykonos, Naxos

[Translated from Italian]
The online booking was straightforward and easy to do. Even the information regarding the ferry and the timetable, perhaps the only flaw is the disorganization at the port, but certainly not the fault of the company. I had a great time, definitely next year I will use this site again