1510 reviews about our ferry services - Page 32

Bad

[Translated from Italian]
Bad service. They canceled the ferry without telling me, I only received a text message from the new company in which nothing was entered, nor was it understandable what we should have done. Only after contacting them by email did they give us the new booking number in advance of the 6 hour trip, making us waste money and time. And above all, once I made a request for a refund for having moved my trip without even telling me, they replied that I had used the ticket by now and therefore I could no longer ask for a refund. According to them, with a plane to catch, I should have refused the change they proposed/imposed. Absolutely not recommended.

Answer from Ferriesingreece.com
Thank you for your feedback. It is highly appreciated.
We would like to clarify that we are an online agency and not the ferry company that changed your itinerary. As we can see from your communication with our reservations department you were informed about this change via email on the 29th of July with full instructions and you followed them and picked up the new tickets without mentioning that you have a flight or that the new hour is not convenient for you so that we could have suggested alternative solutions on time.
You only asked for a discount which was not possible as the new trip was not less expensive than the one you had paid, and the student discount that you were seeking is only available for students of Greek Universities with an according certification that you need to show when entering the ferry.
After departure time and since you normally used the Seajets tickets that Golden star ferries offered to you it was not possible to proceed to a refund.

As always very satisfied!

[Translated from German]
All bookings worked perfectly. We were informed in good time if something changed in the arrival time of the ferry. We'd love to do it again next time with FerriesInGreece!

Perfect service for our trip in Santorini & Naxos

Excellent service and very good communication..
In few minutes they reached to solve a payment issue that occurred during the purchase order for our 2-way sail trip to Santorini & Naxos.
Very accurate guidelines to go and print final tickets locally.
Outstanding!

Cyclades ferry

[Translated from French]
Efficient service, comfortable seats, fast boarding and disembarking.
There was a delay on each ferry at departure. Sometimes, it was difficult to wait in direct sunlight.
Fast and calm crossings.

Impeccable

[Translated fro, French]
Nothing to say. Everything is perfect. Accessible in French, super clear, no unwanted emails, and a clear summary. Very convenient.

Everything went well

Everything went well- except the ferry mykonos to paros was late but we know that is not 100% on time
Comfortable and clean we enjoy the trip
Thanks
IA

Almost lost our flight!

We took a ferry from sifnos to pireus the day of the flight back. booking (2 months beforehand) and vessel itself were ok, but the ferry was 2 hours late. nobody from the company talked to us or explained, nor told us when it will arrive. we got to the airport gate running 5 minutes before they closed it. we could lose 4 airplane tickets, to start with. beware!

Answer from Ferriesingreece.com
Thank you for your feedback. We are sorry to hear about the delay that you faced with your return trip with Seajets.
We contacted them to find out what happened on that day and why we were not informed about this delay so that we could have informed you accordingly on time via email and SMS.
As Seajets explained, the delay could not have been predicted as it was mainly caused due to delays as a result of big traffic on the ports due to peak season and they asked us to refund you by exception 25% of the ticket value, as compensation due to the inconvenience that this delay caused to you.
We have already proceeded accordingly and refunded you with 51.88 euros.
Always at your disposal.

Excellent service and response time

The service the team provided was excellent an the repsonse time very fast - thanks a lot! The only problem was that all three ferries we booked were delayed a lot - some even 2 hours and more which is unacceptable.

Answer from Ferriesingreece.com
We would like to inform you that most ferries are delayed this year and this is due to the extra checks needed on the ports for the Covid-19 Safety protocols.

Excellent

Booked several trips during July 2021. Got the tickets sent home to Sweden several weeks before the actual trips alongside with the Covid-19 documents that you had to fill in before every trip. Excellent service!

Did not like

[Translated from Russian]
There were no problems with booking tickets, however, the information provided by the site regarding travel in the conditions of COVID-19 turned out to be incorrect. In addition, I had to print tickets at the agency before the trip. With all this, extra money was spent on the site's commission (about 30 euros). On the official website of the carrier, tickets can be bought in the same way, but without a commission.

Answer from Ferriesingreece.com
Thank you for your feedback.
We would like to inform you that the travel conditions of COVID-19 on our website https://www.ferriesingreece.com/notifications/ are correct and updated on regular basis and in accordance to the changes of the Greek Government. Kindly clarify what you have found to be incorrect so that we can check and inform you accordingly.
Kindly note that as your tickets were with Seajets in your booking confirmation we had included detailed instructions on how to do web check-in on their website, so that you did not have to go locally and print the tickets.
Moreover, we would like to inform you that you had selected to buy the business service package in order to have Premium Service and assistance, and this is the reason that you paid the extra handling fees. You could have avoided this by choosing the Basic Service package.
We always remain at your disposal for any further clarification.


[Original review]
С заказом билетов проблем не возникло, однако информация, предоставленная сайтом по поводу проезда в условиях COVID-19 оказалась неправильной. Кроме того, пришлось распечатывать билеты в агентстве перед поездкой. При всем при этом были потрачены лишние деньги на комиссию сайта (около 30 евро). На официальном сайте перевозчика билеты можно купить точно также, но без комиссии.

Very good booking site!

[Translated from French]
At the end of July 2021, I made 3 reservations through the Ferriesingreece site that a friend recommended to me. I found it reliable, easy to use and very clear. Moreover, as I had to cancel one of my crossing 48 hours before the planned crossing, I was reimbursed very quickly and up to 50% as the regulations provided for. I just needed to send a simple email using the link indicated on the electronic ticket.

The only bad surprise was the two hours delay with the Zante ferries company (the Dionysios Solomos ferry, particularly slow ...) to go from Sifnos to Santorini, which made us arrive at 8:30 p.m. instead of 6:30 p.m. On the contrary, the Sea jets company, with its Worldchampion Jet ferry, was perfectly on time during the Athens-Sifnos crossing.

Other than that, everything went very well and the crossings were very pleasant. I recommend this site!

Excellent experience

Comfortable and easy to book online.
Very responsive when there was a need to change dates ( although it was Sunday we got a quick response).
It is highly recommended

Must-see site for booking a ferry in Greece

Very intuitive site.
Easy to use.
Efficient.
Very full.
On a modification of routes I had a competent and responsive person on the phone.
To recommend.

Impeccable

[Translated from French]
Reservations are quick. Star blue ferries are on time.

Very good experience

[Translated from French]
Easy to use and clear site. Excellent customer service, pleasant and friendly. I needed to change my reservation which was possible simply and quickly with the right information.