1709 reviews about our ferry services - Page 36

Cancel Your Trip & Don't Refund

They canceled our ferry to Spetses with an hour's notice and then requested the printed ticket to be returned in order to be refunded. In the furry of trying to figure out how to get to the island to not miss our entire stay, we misplaced the ticket and they refuse to refund us. The girl working the window answered with one words and gave us no help or information and ways beyond rude. Seems like a fraud. They also said they were canceling due to weather but all other ferries seemed to get out. I would not book with them again. Unreliable and horrible customer service.

Answer from Ferriesingreece.com
Thank you for your feedback. We are sorry that your outbound trip of Blue star Ferries was cancelled due to bad weather. Kindly note that it is quite common that the larger conventional ferries departed while the Flying Dolphin that you had booked could not depart as it is much smaller and lighter, and therefore more influenced by the high winds. It is also normal in such case that you were informed one hour before the trip start as such cancellations are decided on the same day by the port authorities for your safety.

Concerning the refund of the ferry tickets for the specific trip, as we have also informed you via our email communication, and as is in accordance with the terms and conditions that you accepted before proceeding with this booking: In case of a cancelled itinerary, our company is not responsible for any further refund apart from the ferry ticket rate. This rate will be refunded only once we receive the unused tickets.

We are sorry about this but the tickets need to be returned to the ferry company in order to be refunded for them, otherwise the ferry companies do not accept to proceed with any refund as tickets could in this way be refunded twice by different agencies, or used for another trip.

We have contacted Blue Star ferries to check if an exception could be made due to the fact that the tickets were misplaced, but they denied our request. Furthermore, we also informed them that you found the lady working at their port office rude and they informed us that for such cases the passengers should contact directly the ferry company to the following email: cs.domestic@attica-group.com

We always remain at our disposal.

Good after sale service

They answer promptly and kindly to all emails. And that is very useful when a trip can become stressful!

A great way to travel to Greece

Everything went as planned! An error occurred in my booking and the team responded immediately to my email. They also notified me about delays during my journey. Great service!

Great website

The website is easy to use. Will use it again!

Ferries to Paros and Athens

The ferry ride was great. Exact schedule. Convenient and contains cafes, restaurant, shop, cell phone charging and more. We had a great time

Top company!

[Translated from French]
Great site! Easy to use.
I booked 3 crossings from Athens to the island of Syros with Bluestar then Sea jets from Syros to Athens and on the spot a Syros-Mykonos crossing.
Everything went wonderfully well.
I was even warned of a 15 min delay by SMS.
I made a mistake when booking which led me to call the help desk by phone. The person immediately offered to refund my money.
I refused and everything worked out fine. I picked up my tickets at the company counter a few meters from the boarding gate. 5-star service from start to finish.

Not good in case of ferry cancellation

The site is well done and the customer service responds quickly. On the other hand, I am still waiting for the full refund of my ticket following the last-minute cancellation of my ferry.
In case of ferry cancellation, I am not satisfied with the support of your company. You are the travel agency from which I bought a service. If it is not honored you must reimburse me. I'm still waiting and for the moment I'm being pushed around between you and the ferry company.

Answer from FerriesinGreece.com
Thank you for your kind words regarding our services. We understand that you are frustrated with the last-minute itinerary cancellation you faced with Seaspeed ferries and their delay in responding to emails.
We contacted them again today to remind them of your request and they asked us to be patient due to the situation and the high season and the fact that they process urgent change requests first, so it will take some time to respond to cancellation requests, as they explained.

Great service - highly recommend

I needed to organise a sequence of ferries for an island hopping holiday for my son. FerriesinGreece were great to deal with, very proactive and gave me a series of options and prices. They follow up with suggestions and even reminder texts. A very good experience.

Very good

[Translated from French]
I am very satisfied with the booking system of the site and recommend it. Very practical to book several ferries, on the other hand big problem of delay with the company ZANTE on Milos Santorin (see complaint on Zante Ferries).

Island hopping

The ferry journeys overall were fine, 3/4 ferries were clean and comfortable. The flying cat vessel3 from Athens Rafina to Mykonos was very dirty, there was sick on the floor which was all carpet and the smell was lingering throughout. Ferry was not cleaned as much as it should be.

Very good!

Very helpful and quick responses on email!

Journey in the Cyclades

[Translated by Ferriesingreece]
Connections made:
- Athens-Milos;
- Milos-Paros;
- Paros-Amorgos;
- Amorgos-Athens

Everything was very good, except for a problem of punctuality for the Milos-Paros connection where the ferry was 45 minutes late and we were not warned while we were waiting for it at the pier.

Hydra Trip from Athens

Ferry service was excellent. Everything on time. Vessel both ways was very nice. Hydra was beautiful and highly recommend booking on your own through FerriesinGreece site!

Almost perfect

[Translated from Italian]
It was very easy and straightforward to buy ferry tickets online, even modify them: we received kind, friendly and fast support.
We give 3 stars because we had to queue up to convert our printout to the actual ticket: the printout is not the ticket.

Answer from FerriesinGreece.com
Thank you for your feedback.
We are happy that you are satisfied with our services. We are sorry to hear that you faced a queue in order to pick up your boarding cards from the port kiosk.
We would like to inform you that most major ferry companies in Greece nowadays support E-tickets in order to avoid such issues, but the specific ferry company that you booked does not support this option yet.
We hope that soon E-tickets and online web check-in service will be supported by all the ferry companies so that we can also offer them to our passengers.

Feedback

[Translated from French]
Perfect, fast and simple to make a reservation and if you send an email for any request, the answer arrives in the day! The only drawback, we were 4 people on the same file during the trip Piraeus > Naxos via the HighSpeed4 but we were all four in totally separate seats!

Answer from Ferriesingreece.com
Thank you for your comment. We would like to inform you that the seats are attributed automatically by the ferry companies, depending on the availability.