1499 reviews about our ferry services - Page 3

Boats cancelled on outward and return journeys

[Translated from French]
Boats cancelled on both outward and return trips
WE HAD TO TAKE A 100-euro HOTEL ROOM at the PIRAEUS.

Answer from Ferriesingreece.com
Hi, thank you for your comment. We are sorry that you have had to deal with cancelled itineraries on both the outbound and return journeys. The outbound trip was cancelled due to bad weather and in such cases this is a decision taken by the port authorities a few hours before departure time. This is also the reason why we informed you by e-mail and SMS two hours before departure when we were informed by the ferry company. Please note that when a trip is cancelled due to force majeure, the ferry company is only obliged to refund the full price of the ticket, to the exclusion of any other expenses. This is something you also agreed to in the terms and conditions before making this booking.
Regarding the return trip with Alpha Ferries, it was cancelled due to mechanical problems and you were informed directly by SMS by the ferry company the day before your departure, so we're glad that this way you had time to change your tickets locally for another itinerary.
We remain at your disposal for any further information you may require.

Service fee paid despite cancellation

[Translated from German]
Our trip from Chios to Lesvos was cancelled due to bad weather. The price of the trip was refunded on the spot in the office on Chios, but not the so-called service fee of 10 euros. The service fee corresponds to the order through the online reservation. Exactly so this should have been refunded as well by automatically crediting it back to my PayPal account. That would be a real service.

Answer from Ferriesingreece.com
We are really sorry that your trip was cancelled due to the bad weather. Kindly note that in case of force majeure like this, the port authorities take this decision a few hours before the trip departure time and the ferry companies inform directly the passengers by SMS. Consequently, in these cases, we are not always informed about such cancelled itineraries. Therefore it is also stated in our terms and conditions, that you accepted before proceeding with this booking, that you need to inform us by email in order to refund you the ticket value for a cancelled itinerary, this is not something that can be done automatically. The same concerns of course the service fees that you paid for the booking. We are happy that you were refunded the total ticket rate at the central office of Blue Star Ferries.
After receiving your review we have now also refunded you the service fee of 10.47 euro to your PayPal account.
Always at your disposal.

Athens-Rhodes-Kos-Athens

[Translated from German]
When the ferry from Rhodes to Kos was cancelled, we got the answer that we have to inquire the tickets ourselves at the ferry company and go there personally.
Unfortunately, we had already given our rental car, the ferry company was also further away, so we had to take a cab.

Answer from Ferriesingreece.com
Thank you for your feedback. We contacted the ferry company Blue Star Ferries, who informed us that the reason your trip on the 11th of September was canceled was due to bad weather and that they sent you an informing text message just before the departure time. When a trip is canceled due to bad weather this is a decision taken by the port authorities a few hours before its departure for your safety. The reason the ferry company told you to go locally to change your ticket was that you already had them printed in your hands so they needed to exchange them with new ones for the next day before facing availability issues. Of course, you could also have selected to cancel them and receive a full refund and buy other tickets for another ferry company if their departure was more convenient. As per the terms and conditions you accepted before proceeding with this booking in case of a canceled itinerary the ferry company is not obliged to proceed with any further refund that may occur apart from the ticket rate. Since you used this refund in order to travel on the next day they are not obliged to any further refunds.

Always at your disposal.

Piraeus/Naxos/Tinos/Piraeus

Booked our ferries to Naxos and Tinos through FerriesinGreece. The process was seamless and they gave detailed instructions on best way to get each journey’s tickets.
Would definitely use them again if I head back to Greece.

To an island and back ...

[Translated from Grman]
A very pleasant trip with great views as well as very good service / friendly staff.
Always a pleasure.

Very good service

[Translated from French]
Ferry on time, friendly staff.
Our journey was Lavrio-Kea with return.
Would recommend this service.

Paros to Athens

Nice alternative to flying. Enjoyed the experience.

Great experience

We had a wonderful experience on our ferry to Corfu, the ferry was on time, big, well-equipped, and relaxed.
We would definitely use this ferry service again if we need it.

Fantastic

Top quality!

Review

All our trips with ferries this summer we’re a joyful experience! Thank you!

Very satisfied

Great experience.

Trip to Chania

Great experience. To be repeated.

Kefalonia

It was nice experience also very pleasant.

Island hopping

[Translated from German]
For our island hopping, for the first time, we booked three ferries and everything worked perfectly.

Excellent service

Our ferry was canceled by the company and FerriesInGreece was available to support and very reactive and friendly. I decided to book my return ticket through them as excellent service. They also offer electronic tickets.