1913 reviews about our ferry services - Page 7

Quick and easy booking

[Translated from French]
We were very satisfied with the services.
Both during the booking process and the communication and exchanges.

The best way to see Greece

We booked 4 trips: Athens to Santorini, Santorini to Crete, Crete to Mykonos, and Mykonos back to Athens. We'd never been to Greece and were apprehensive about how easy or difficult this would be (we're very accustomed to train travel but there was no reason to believe this would work in exactly the same way... and it didn't!).

The communication from FerriesinGreece was very clear and timely: we got plenty of notifications via text and email and never had any problems understanding the directions.

The loading and unloading process for the ferries was chaotic but fairly easy—that's people being people and there was a little "everyone for themselves" attitude by some of them. The service onboard SeaJets was excellent: a nice selection at the snack bars of food and drink, purchasing WiFi was easy (2€ for 3 hours which was just under what we needed from and to Athens but otherwise fine) and one of the counter staff who worked on 3 of our trips remembered me from the first one and greeted me! I'm not sure why the monitors were showing a video of The History Channel twaddle (it was clearly a recording because all 4 trips in the span of 7 days had exactly the same videos every time) but I wasn't there to watch TV. Definitely how we will travel again when I come back to Greece—which we plan to do.

Reliable and convenient service

[Translated from French]
I booked 3 ferry trips between Naxos, Mykonos, and Paros, and everything went perfectly. Check-in was smooth, and boarding with the e-ticket and QR code was convenient and easy to use. I highly recommend this platform for traveling between the Greek islands!

Quick and easy booking

[Translated from English]
Satisfied with the service and the trip.

Very satisfied

[Translated from French]
Very satisfied with the entire service, from the booking process to the trip itself.

Review

[Translated from French]
Very happy with our two crossings, everything went very well.

Perfect

[Translated from French]
Easy-to-use website, the information is clear. Booking several destinations is very convenient and reliable.

Safe travels

Easy booking process, no print outs required, automatic reminders via SMS or Email, friendly staff, only exiting the ferry was a bit chaotic.

Reliable and practical

[Translated from French]
A very complete and easy-to-use website. Reliable booking and follow-up process, even in case of cancellation or schedule changes of the boats. I’ve used it several times, and both the site and the service keep improving.

Good service

I have made five reservations and one change with no problems at all. Moreover, I was pleasantly assisted by phone.

Good website

[Translated from French]
Good website, I really appreciated how easy it was to use and the email communication. One drawback, perhaps related to the French translation on the Blue Star Ferries website. You have to enter the company’s reference number, even though the form asks for an order number — once this issue was resolved, everything worked very well.

Poor credit/refund handling

Unfortunately, when I had to change my trip due to illness, no credit was offered for a future trip.
I consider this incompetent and not customer-friendly.
This is not how you treat customers.

Answer from Ferriesingreece.com
Thank you for your feedback. We are truly sorry to hear that you had an accident on Paros and suffered a swollen ankle, and that you preferred not to visit a Greek doctor.
Please note that, as you informed us of your wish to change your trip only four days before departure, it was unfortunately not possible at that stage to cancel and fully refund your ticket, according to the ferry company’s terms and conditions.
Additionally, when a passenger changes a booking from Syros–Mykonos to a cheaper route, the fare difference cannot be refunded or credited toward a future trip. This policy is also part of the ferry company’s terms and conditions, which were accepted during the booking process.

Open-date tickets
Tickets can be converted to open-date tickets up to 24 hours before departure. Open-date tickets remain valid for one year from the conversion date, but are not valid for boarding until exchanged for new tickets with a confirmed departure date.
If the new fare is higher, the passenger must pay the difference. If it is lower, the fare difference is non-refundable.
Please note that open-date and reissued tickets cannot be cancelled.

Had you provided us with medical documentation, we could have submitted an exception request to the ferry company on your behalf to see whether a full refund might have been granted due to the circumstances.
We remain at your full disposal for any further information or assistance.

Super

[Translated from French]
Super, easy website for booking, the boat was on time and clean, friendly staff, highly recommended.
However, due to the cancellation of a route, we were forced to change our itinerary, and we had to pay high modification fees imposed by you... what a pity.

Ferriesingreece.com reply
Thank you for your feedback. After reviewing your case and communicating with you by email, we are pleased to confirm that you have received full refunds for both of your cancelled trips.
You also confirmed that no additional fees were charged.
Please don’t hesitate to contact us if you need any further assistance or information.

FerriesInGreece Review

[Translated from French]
Very well-designed website.
Booking is easy, and in case of any ferry changes or other updates, everything is communicated to us promptly.
I wholeheartedly recommend this company.

Rafina–Tinos–Andros (round trip)

[Translated from German]
Easy to book, very good support (check-in reminders, etc.), ferries run on time.