1675 reviews about our ferry services - Page 8

Pleasantly surprised

[Translated from French]
I was both anxious to sleep on the ferry and stressed by some of the comments I had read, but I was pleasantly surprised!
Very comfortable ferry and cabin
I wouldn't hesitate to cross again with FerriesinGreece.

Very good service

Right on time. Very good service. Got messages on time.

Fabulous service

Fabulous service. Easy booking, this is the first time doing island hopping and it was fabulous. Once you worked out how it all flowed it was seamless. Thoroughly recommend it. The ferries were well-ordered clean and very very efficient ☺️.

Only partial refund of costs incurred

[Translated from German]
I booked a ferry from Rethymnon via Santorini to Syros without a stopover.
The ferry from Santorini to Syros was canceled due to a storm.
I only received a partial refund, plus costs for the booked accommodation in Syros, plus costs for a further 3-day stay in Rethymnon!

Answer from Ferriesingreece.com
Thank you for your feedback.
We would like to inform you that we have already refunded you the ticket rate for your trips from Rethymno to Santorini and Santorini to Syros on the 30th of June due to the second of these trips being a canceled itinerary due to bad weather conditions. Today we have managed to receive an exceptional refund also for your return trips Syros to Santorini and Santorini to Rethymno on the 2nd of July even though those trips were never canceled.

Consequently, we have now refunded you 100% of the total ticket rate for all four trips. We are sorry that you faced this inconvenience, but kindly note that the trip from Santorini to Syros was cancelled by the port authorities for your security.

Concerning your additional expenses for your accommodations, please note that as per the terms and conditions of the ferry company that you accepted before proceeding to the payments of these bookings:
• The shipping company will not be responsible for any delay in sailing, deviation and not keeping the normal route, due to bad weather conditions or orders of the Ministry of Mercantile Marine or the Harbor Authorities or due to a force major.
• If for any reason the travel is cancelled, the fare is refunded without any further obligation of the shipping company towards the passenger.

Excellent services

The booking and e-ticketing were very clear, smooth, and easy.
Mostly reccommended!

Hassle free

Booking on the website was easy and great to get e-ticketing.

Pretty good

[Translated from Italian]
Nothing to say about our trip: beautiful ship, friendly and helpful staff, respected timetables, timely information...almost all of it!
The only difficulty we encountered was in changing our tickets: we were supposed to leave from Piraeus on June 29 but the connections to the islands were cancelled due to strong wind; the moment we learned of the communication we hung on the phone to move our reservation, but the call center could not do this.
We had to rush to the Piraeus offices from Athens, where a kind employee, moved our reservation to the following day.

Answer from Ferriesingreece.com
Thank you for your feedback. We are sorry that your initially booked trip was cancelled due to high winds. Please note that when a trip is cancelled this means that it is fully refundable and there is no need to rush to change the tickets on the same day. This is something that you can do even on the next day or you can simply buy your new desired tickets and ask to be fully refunded for those that concern your cancelled trip.

Furthermore, please note that to change your tickets you need to send us a written request via email, as it is not possible to change tickets over the phone for security reasons. This is also in accordance with the terms and conditions that you accepted before proceeding with this booking:
• Cancellations and amendments cannot be made over the phone. They need to be requested in written form via email.

Everything was so good

Everything was so good starting the reservation online and the experience on the ferry.
Most recommended.

Paid for VIP and got switched to regular with no refund!

I booked my ferry ride from Santorini to Crete as an Elite/VIP months in advance and the company changed the vessel and downgraded my wife and I to regular seating without a refund. I have made several attenpts at getting a refund for the difference without any success. No one seems to be responsible/accountable. Ferries in Greece blames the ferry line and the ferry line is totally unresponsive. I would not use the ferry service again. Less hassle and more comfortable to fly.

Answer from Ferriesingreece.com
Thank you for your feedback. We are sorry that Seajets downgraded you to Silver Seats due to their change of vessel, even though you had paid for VIP Seats. Please note that due to peak season such issues can take a little longer to be resolved and that normally such differences are paid back directly on board at the reception desk of the ferry. This is because due to accounting difficulties in such cases refunds can delay being confirmed by the ferry company especially during peak season. Nevertheless, our reservations department has now refunded you the downgrade difference of 74 euro. The amount shall show on your account in a few working days, depending on your bank.
Always at your disposal.

Hassle-free booking

[Translated from German]
Problem-free, easy booking, regular information shortly before the trip, user-friendly issuing of e-tickets!
Friendly staff on the ship, Blue Star 2, wonderful, clean ship, only the air conditioning was set very cold!

Feedback

Very well organized!

Nice but...

On June 24th I arrived at the ferry, it turns out that I didn't pay the right price for the type of vehicle (I don't think a 9-seater vehicle appears on the website) the kind cashier asked for an extra 20 euros and I paid with a smile. On June 26, 2024 in Corfu I went to the window of the company in Corfu, this time it was different, the cashier said the same thing "you lost your money, you have to pay 58 Euros for the trip", why? Where is the kindness? I had no other option, I paid, thank you very much.

Answer from Ferriesingreece.com
Thank you for your feedback. The specific ferry company, Kerkyra Seaways, does not permit online travel agencies to make bookings for 9-seater minibusses and this is why this option was not given via our online booking engine.

Concerning your return trip with Kerkyra Lines, as we can understand, you arrived late and consequently missed your departure. In such cases as following the cancellation policy of all Greek Ferry companies that you accepted before proceeding with this booking, no refund is possible, so this is the reason they asked you to pay again for the next ferry. If you wish, you could send us more information about the time you went to the port kiosk for your 9:30 departure so that we can check this issue further with the ferry company and alert them to recommend to their staff to be more polite.
Always at your disposal.

Easy booking

User friendly website, easy booking. They keep you posted via e-mail and SMS regarding sny changes in itinerary or timing. Digital tickets are the best and booking ahead of time makes your trip easier and more organised. Satisfied and will book again.

Simple booking, no response to complaint

[Translation by Ferriesingreece]
Booking was very easy. I then received an email stating a pick-up location in Marmaris. I went there by cab 2 days before the booked travel date and found out that the store is currently being renovated and is closed. I then drove on to the harbor and was told that the tickets can only be picked up here on the day of the trip. 25€ cab fare for nothing! I emailed FerriesinGreece with my request, no response! Very bad service!

Answer from Ferriesingreece.com
Thank you for your feedback. We are sorry to hear that you faced difficulties picking up your tickets from the central office of Seadreams and that they were renovating their office. We had not been notified by the ferry company about this, and now, after your review and after contacting the ferry company about this issue, we have removed the option for picking up tickets from their central city office.
Please note that as a gesture of good will we have now refunded you the service fees of 12.04 euro that you paid for your booking order *****46 due to the inconvenience you faced. The amount will show on your account in a few working days depending on your bank.
Furthermore, we would like to clarify that the email reservation@yesilmarmaris.com that you sent your question to and never received a reply is the email of the ferry company and not our email. We are sorry that you did not send your question directly to us in order to receive a fast reply.
Always at your disposal.

User-friendly

FerriesInGreece made booking my ferry ticket from Amorgos to Mykonos simple. Your website is user-friendly with clear instructions. You had numerous schedules and either the slow boat or Sea Jet to pick from. I like the variety. The digital ticket was convenient, and I liked that it could be added to my wallet for easy viewing. I will use you again.