1913 reviews about our ferry services - Page 12

Nice trip

I would like to express my gratitude for the uncomplicated and friendly process of booking online. The service onboard was excellent, and the facilities were well-maintained, clean, safe, and comfortable. The view of the sea was breathtaking. Great ferry trip...

Piraeus - Paros

[Translated from French]
The booking is very simple. All the information is perfectly clear. 48 hours before the trip, we received an email reminding us of the check-in and boarding information.

Perfect transfers

[Translated from French]
The online booking was excellent, with our contact person Asya being perfect from start to finish.
On-site, with 4 inner-island transfers, the organization is very well coordinated.
Nothing to add. Highly recommended.
Thierry

Comfortable Trip

[Translated from Italian]
In 15 days we took 3 ferries. The first from Piraeus to Paros, the second from Paros to Ios, and finally the return from Ios to Piraeus. Very comfortable trips, especially the first two. Unfortunately, we didn't enjoy the last one because it was freezing cold! The air conditioning was extremely high, and we caught a bad cold and sore throat, even though we were well covered.

Technical Issue in Online Service Met with Outstanding Customer Care

For our trip between Volos and Skiathos, we used FerriesInGreece. The booking process was straightforward, and the timely email reminders ensured everything went smoothly. We booked two passenger tickets along with a vehicle. The journey from Volos to Skiathos was seamless.

However, on the return trip, we encountered an issue. While completing the online check-in, we were able to check in only the two passengers, with no option to check in the car. Immediately, I contacted customer support. A courteous representative promptly reviewed our booking and confirmed the same issue on her end. Noting that our round-trip booking included the vehicle, she advised us to visit the ferry ticket office to print all the tickets. She explained that the booking was correctly registered in the system, but there appeared to be a malfunction in the online check-in service.

Following her guidance, we printed the tickets at the ferry office without further complications. Although the issue was resolved satisfactorily thanks to the helpful customer support team, the experience was somewhat stressful and left a less favorable impression.

We kindly urge the FerriesInGreece IT department to investigate and resolve this technical glitch to prevent similar inconveniences for future passengers.

Answer from Ferriesingreece.com
Thank you for your feedback. We would like to clarify that the issue you encountered originated from the reservation system of the ferry company you traveled with, Seajets, and not from our platform. We have already informed Seajets about your case so they can investigate and resolve the issue on their end.

Great experience

[Translated from French]
Booking is super easy. All the information is perfectly clear. Up until departure, you're regularly informed as soon as a change occurs, and during the week before departure, SMS or emails are sent to remind you about check-in and boarding details. I truly recommend it.

Good experience

[Translated from French]
Easy booking and clear information about the organization. SMS notifications in case of delay. No difficulties.

Great experience

Everything went smoothly, from the online booking to the sea journey. I’m very satisfied and would definitely recommend them!

Ferry Canceled Without Any Notice

[Translated from Italian]
Ferry was canceled without any prior notice! No email, no SMS, no phone call… nothing! In fact, we were even allowed to check in the day before with no issues and received a confirmation email stating the check-in was successful! No seats were available on the next day's ferry because it was full. This forced us to take a 12-hour journey in rough seas — a nightmare we won’t forget anytime soon. We had to make several transfers between ferries just to catch our connecting flight the next day in Athens. We also lost a prepaid hotel night in Athens. The vacation was completely ruined.

Answer from Ferriesingreece.com
We would like to inform you that we have contacted Blue Star Ferries regarding your case. They informed us that your trip was canceled due to bad weather.
Please note that in cases of cancellations due to weather conditions, this decision is made by the port authorities for passenger safety just a few hours before departure. In such cases, the ferry company notifies passengers directly via SMS, rather than informing travel agencies by email, to save time.
We are truly sorry for this inconvenience. However, in such cases of force majeure, it sometimes happens that we at Ferriesingreece.com are not informed by the ferry company in time to alert our customers.
As mentioned in your email communication with our reservations department, we have already refunded the full amount you paid for this booking. Additionally, as a gesture of goodwill, we have exceptionally refunded the service fees, which are normally non-refundable.
Please kindly note that, according to the terms and conditions you accepted before completing your booking: "In case of a canceled itinerary, our company is not responsible for any further refund apart from the ferry ticket cost."
Furthermore, we are glad to hear that you have already sent a complaint to the customer service department of Blue Star Ferries as advised. We have also contacted them, and you will certainly receive their response as soon as possible.
Always at your disposal.

Perfect from start to finish

[Translated from French]
Not a single wrong remark.
From our contact person to our departure and arrival, everything was perfect.
Well done.

Smooth Operation

Last month I used FerriesinGreece for the first time. I was completely satisfied with the service from booking the tickets to on-time check-in reminders. I will continue to use the service whenever I need it.

Very good

[Translated from French]
Everything was perfect. No significant delays.

Excellent customer service!

[Translated from French]
After my flight was cancelled, I had to reschedule my ferry trip. The customer service was very accommodating, fast, and efficient.

Excellent service

We took the ferry World ChampionJet with Sea Jets from Paros to Mykonos. It was a pleasure in all ways. Booking the ferries was easy from our country of origin, with very clear instructions once the booking was complete. The ferries were on time, the staff was knowledgeable and friendly, the seating was very comfortable, and overall a very pleasant experience. We’re amazed at how efficient the entire process was. Highly recommend booking with FerriesinGreece for an excellent travel experience.

Boat transport

[Translated from French]
Very satisfied, the boats were on time and comfortable.