1711 reviews about our ferry services - Page 58

Travel to Greece

We booked via the internet, very easy. Need to replace to "real" tickets near the ferry and it took 2 minutes. We took our car in the ferry. In and out was done in minutes. Ferry from Rafina port went on time. Ferry back delayed in about 30 minutes but overall was very good. Thanks !

Simple bookings

[Translated from German]
We have booked 3 trips from island to island online. The selection of available ferries was very simple and clear. The online check-in at Goldsentar Ferries was very uncomplicated. The day before our last trip, ferries did not run due to the weather. We were immediately alerted by SMS to a possible delay of our trip.

Perfect service

I booked ticket online and received email with ticket, and after arrived in Greece I take real ticket in local Agency. All information that I needed was sent me on time. Good service for everyone and perfect for people that live outside Greece.

Good service and good customer service

We book the online boarding ticket and had a problem because we couldn't get the online boarding and contact the company and they answer to our problem immediately.
Then the trip was perfect. We left on time and arrived on time to the port.
The only think that was not good was the air conditioner, as it was very high and we were freezing.

Excellent service

[Translated from French]
As much for the ease of buying the ticket as the service itself.

Very useful

[Translated from French]
Everything was easy, the website could be a little easier to use in the choice of seats (you have to click a lot of times when you travel with several people)

Good but could improve

Inside the ferry is very spacious and the booking process was straight forward. We travelled from Athens to Mykonos - it was not made clear how far away the ferry was from the ticket office or how to get from one to the other. The staff can be rude when shouting and gesturing. Cars, motorbikes and pedestrians are mixed in together and it doesn't feel like a very controlled process. Loading bags is chaotic! The ferry departed late both times that we used it.

[Answer from Ferriesingreece]
Thank you for your feedback.
We are very happy that you found our booking process straight forward. We would like to inform you that the port kiosks of the ferry companies are always within walking distance from the ferry departure point.
We contacted Blue Star ferries to find out what exactly happened with your booked itineraries and they confirmed that there was indeed a 30 minutes delay on both your routes for which we could not be informed as it was due to heavy traffic on the specific days and not due to a scheduled change.
They also explained that due to the fact that the ferry in both cases came directly from another island and had to quickly proceed with the disembarkation and embarkation in order to follow its schedule, and since more than 1500 passengers had to embark very quickly, it is normal that their staff was under pressure. They advised us to send them an email or ask you to contact them directly if you feel that you were treated in a rude way by a specific staff member giving them more information about the incident so that they can investigate further the issue.

Very good

[Translated from French]
Very good service

Very good experience

[Translated from French]
With Blue Star, no surprise, this is always going well.
With Ferriesingreece, I appreciated being informed for the cancellation of the boat in advance, which allowed us to leave before.

The best

Always nice to deal with, easy to contact with and very reliable!
Feels safe to book through Ferriessingreece!
When ferries are changing or are canceled, they always send a text message, so I always feel safe.

Great Service, Great Experience, Easy to Board !

Hey ! I used the beautiful Caldera Vista ferry from the beautiful island of Ios to Paros on September 1st, 2019. First, I booked the tickets online in an easy and super friendly manner. Then, I issued my tickets at the main office easy. The on-boarding process is easy and friendly. The staff were very helpful with offering their service to carry our luggage. Moreover, the ferry arrived and left on time which is appreciated. I enjoyed using the ferry service and sure will use it again in the future. Keep on working hard and provide nice service !

I recommend

Very good service. The ferry departed and arrived on time.

Everything was great, great service

[Translated from German]
Very good, all the best, tickets were already in Germany after two days!

Good job!

Website very helpful, especially web check-in! Much better than getting tickets at kiosks. Site should indicate that checkin only available within 24 hrs. I think. Not clear.
Also, unsure why I had to certify awareness of using my credit card to pay for tickets.
Use of booking reference numbers, company reference numbers, and reservation numbers confusing. Reservation numbers NOT found on confirmations received.

[Answer from Ferriesingreece]
Thank you for your feedback. We are very happy that you found our website helpful. We always do our best to provide high-quality services.
We are sorry that you faced difficulties when using the web check-in service of Golden Star ferries.
Please note that there is no such restriction of 24 hours for the specific company. They allow web check-in from the moment of booking and up until one hour before departure.
As per our instructions, you should enter your booking reference number in order to make the web check-in, and this is clearly shown on your booking confirmation.
We sometimes ask for confirmation of awareness of using your credit card in order to avoid fraudulent transactions.
Always at your disposal.

Excellent

Easy to order, excellent service