Sea Jets

Nonchalant welcome

[Automatic translation from French]
We took the boat in November 2019.
We had the Santorini Naxos route.
We missed our stop in Naxos because we expected a crowd to get off the boat, indeed we had heard "Naxos" on the microphone. But we thought everyone would get up to go down. The person who spoke on the microphone had a strong Greek accent, suddenly we didn't understand anything of what she was saying, and as we felt the boat always in motion, we don't think we would be arriving. For this nothing is their fault! We are the only culprits.
Once we realized, no help from the crew. We wanted to know how to get to Naxos then, where the boat was going next etc ... There was a welcome desk, but people do not care about you. Anf it was the only boat of the day .... We just wanted to know how to book a new ticket. But the crew members had "better things to do." It's all our fault but we wanted a minimum of help ...

Take the other company

[Automatic translation from French]
Prefer to travel with Blue star Ferrie which costs much less. We had to make the trip from Santorini to Naxos. Except that we did not go down, simply because we thought (stupidly) that there would be "a crowd movement" for the descent to Naxos. Indeed no one has moved from his places. & the voiceover who spoke with English had a Greek accent and spoke very fast, so we did not understand everything. We felt the boat turn round on the spot, so we waited for it to stabilize, in short, we stupidly missed the stop.
At the moment we understood it, we went to see the crew, indeed we missed Naxos well. But at this point, no help from the team. We were a little panicked, and asked how to do, or get off, what alternative we have to go to join Naxos.
They just told us that there was no boat every day (because out of season) and that we had to see at the next port how to do ... We did not like the "do it yourself" at all. Unpleasant and useless staff.

[Original text]
Préférer voyager avec Blue star Ferrie qui coûte beaucoup moins cher. Nous devions faire le trajet Santorin à Naxos. Sauf que nous ne sommes pas descendu, tout simplement car on pensait (bêtement) qu'il y aurait "un mouvement de foule" pour la descente à Naxos. En effet personne n'a bougé de ses places. & la voix off qui parlait avec en anglais avait un accent bien Grec et parler très vite, donc on ne comprenait pas tout. On sentait le bateau tourner en rond sur place, donc nous avons attendu qu'il se stabilise, bref nous avons bêtement loupé l'arrêt.
Au moment où on l'a compris, nous avons été voir le personnel de bord, en effet nous avions bien loupé Naxos. Mais à ce moment là, aucune aide de la part de l'équipe. Nous étions un peu paniqués, et ont demandé comment faire, ou descendre, quel alternative aller s'offrir à nous pour rejoindre Naxos.
Ils nous ont juste dit qu'il y avait pas de bateau tous les jours (car hors saison) et qu'il fallait voir au prochain port comment faire… Nous n'avons pas du tout apprécié du "débrouillez-vous". Personnel antipathique et inutile.

Shockingly Late

We took the ferry from Milos to Santorini and the ferry was over an hour late with no communication to all of us who were waiting. The ferry itself felt grimy and overpacked. It was unclear to us if an additional stop had been made to the ferry ride as well. Boarding and unboarding also felt disorganized.

Seajets

We booked ferry crossings with both Golden Star and Seajets with Ferries in Greece. We travelled from Rafina to Paros and then Naxos to Rafina with Golden Star and overall experienced an excellent service. During our holiday in the Cyclades we travelled from Paros to Sifnos, Sifnos to Folengandros and then Folengandros to Amorgos with Seajets on Seajet and Seajet 2. The experience with travel on Seajets adversely affected our ferry experience: 1) Boarding was rushed and disorganised on each occasion, with no directions or supervison of luggage storage which resulted in further inconvenience for passengers on services with multiple ports of call making luggage retrieval difficult; 2) Seating was allocated on the Boarding Pass; however, this was not adhered to, with Seajet staff advising passengers to 'sit anywhere'. This often resulted in conflict between passengers that was not resolved by staff; 3) Poor allocation of seating with couples often allocated seats in different positions on the vessel; 4) There appeared to be overcrowding on some services with many people standing, causing congestion in access ways; 5) On crowded services there was also inadequate storage space for passenger luggage resulting in baggage being stored in access ways that would compromise egress from the vessel in an emergency situation; 6) One Seajets service (Folegandros to Amorgos) was cancelled for commercial or operational reasons with warning or notification leaving us stranded in Folegandros for an extra day; 7) Concern for inhalation of vessel exhaust emissions when boarding or disembarking the vessel at the stern. Also, concern for the large black cloud of pollution that Seajet and Seajet 2 emit into the air when they leave the quay for their onward journey.

Travel 24/09 and 29/9

[Translated from French]
We had read bad reviews on SEEJET.
Happy surprise, boats on time, good communication by email and SMS. Clean boats. The only thing, long trip between Amorgos and Paros, we passed 2 times in Naxos.

Shameful

[Translated from French]
Crossing September 30th,Sifnos to Piraeus.
Two hours or more late, a free ticket for compensation, a joke no?
Of course, we missed our plane, order new tickets (three days to find a new flight) 726 € and three days of hotel (400 €).
Thank you Sea jets. Who will pay? Commander's Response: Go to the email address displayed at the office.

13 Sept 2019

We purchased the club level seats and it was worth it. Very comfortable with plenty of room. An enjoyable experience.

Athens to Santorini 16-09-2019

Our ferry arrived in Santorini with more than an hour and a half late. The ferry we booked was a direct flight between Athens and Santorini (4 hours),which costs more than the usual. They changed it the day before to a jet with two stops in other islands before arriving in Santorini. We asked for a partial refund, but they did not agree as it's not applicable legally (we should have been two hours late..) So convenient!